Schumacher Chevrolet

Very quick response to all my questions; not any pressure to purchase from them; No extra fees were added at the time of sale other then what we've agreed upon; the car was ready for pickup upon my arrival t to purchase from them; No extra fees were added at the time of sale other then what we've agreed upon; the car was ready for pickup upon my arrival to the dealer's location; the deal has been completed with only couple of e-mails and one phone call; More

Like most people, I really don't like buying cars because car salesmen generally live up to their television reputation. I visited several dealers and the car salesmen lived up to their reputation. However car salesmen generally live up to their television reputation. I visited several dealers and the car salesmen lived up to their reputation. However, when I spoke with Allison (internet sales) at Schumacher, something seemed different. She convinced me that they were different, beginning with their "one car" showroom (they really have just one car in their showroom). I met with Derek and from the first minute, I liked the guy. He was straightforward and simply gave me the very best price out of the gate. I tried shopping it around, but no one could beat him. He's very knowledgeable and great to work with. I would definitely buy another car from Schumacher. More

Had a very pleasant experience overall. Jim , our salesman was extremely helpful and courteous at all times. He gave us a really good price on the truck and we would go there again. Jim gave us the l salesman was extremely helpful and courteous at all times. He gave us a really good price on the truck and we would go there again. Jim gave us the lowest price out of all the dealerships we had looked at. More

We were looking for a car to replace my dad's favorite Caddy, but we needed to be more cost effective. Kathleen, Allison & Rita did not give up until they found a suitable match for my Dad without being Caddy, but we needed to be more cost effective. Kathleen, Allison & Rita did not give up until they found a suitable match for my Dad without being overbearing or pushy. They came to me from an online search and immediately offered dealership background and all other unfo I requested quicker, but without that "quick talking" and insistant sales approach that I got from others. More

The staff was very professional and competent, even took care of returning my leased car from Dodge. The whole experience was easy and hassle free.The financing was especially handled in a speedy fashion.I care of returning my leased car from Dodge. The whole experience was easy and hassle free.The financing was especially handled in a speedy fashion.I would certainly recommend this Dealership, in fact I alresdy have. Bill More

I first visited Schumacher Chevrolet in Little Falls New I first visited Schumacher Chevrolet in Little Falls New Jersey for some maintenance work on a Chevrolet which I had purchased from my employer. The I first visited Schumacher Chevrolet in Little Falls New Jersey for some maintenance work on a Chevrolet which I had purchased from my employer. The customer service I received was outstanding and I knew if I purchased a vehicle from them that I already knew the long term service I could expect. Needless to say when I decided to acquire a new vehicle a short time later, I came to them based on their stellar reputation and my initial experience at the dealership. I first dealt with Kathleen on the internet and her quick responses, and continuous follow up to any questions I had encouraged me to visit the dealership once again. She quoted me a vehicle price based exactly on which features I was looking for with an explanation of what the figure included. When I sat down at the dealership with sales consultant Rick Atkinson there were no surprises and things were surprisingly easy. Everything was explained in detail and things were handled in a professional and courteous manner. I met Joe Filangieri ,the business manager, to complete the final paperwork and that experience was also quite favorable. Everything was explained and handled expeditiously. Lastly, when I came to pick up the vehicle, Rick gave me a thorough review of the vehicle and detailed explanation of how to work many of the vehicle's features. I would most definitely recommend this dealership and honestly wish other businesses would operate the same way! More

That was easy! I inquired via e-mail about a price for a Chevy Traverse. Within hours I had the complete bottom line costs including tax, inceptions, Motor vehicle etc. in my inbox. Kathleen who took care Chevy Traverse. Within hours I had the complete bottom line costs including tax, inceptions, Motor vehicle etc. in my inbox. Kathleen who took care of this initial part of our transaction was prompt, responsive and thorough both with questions she had for me, and the information she provided. The price was very competitive. Upon visiting the dealership, we were introduced to Kathleen, who then passed us to Rick a floor salesman. After a test drive, we reviewed numbers (which did not deviate one penny from Kathleen's initial quote) and discussed our trade in and other details. It was a very low key, no pressure sales atmosphere which was refreshing and appreciated (especially after having been through a pressure cooker session at another dealership earlier in the week.) We said we'd think about it and left without Rick applying any kind of pressure tactics. The entire sales experience was low pressure and smooth from the get-go right through the delivery. From a sales standpoint, I would recommend Schumacher Chevrolet without hesitation. Hopefully my experience with the service department will be equally pleasant, and I will definitely be back here to provide my experiences in that regard. SERVICE EXPERIENCE: I cannot say anything TERRIBLE about service, BUT I did have an experience bringing my vehicle in for a Bluetooth problem. The technician was unable to identify the problem, and dropped the ball at that. I later brought my vehicle to Bellavia Buick/Chevy in East Rutherford, and while they could not identify a specific diagnosis for the problem, they took an educated guess and TRIED a simple software update remedy. This fixed the problem and made me a Bellavia service customer as a result. Sorry Schumacher... Your sales experience was top notch, but service did not go that extra mile sometimes required to keep a customer happy, and returning. More

The employees at Schumacher Chevrolet obviously have the customer's best interests in mind. We were immediately contacted via email from an internet rep, Kathleen Price, when we inquired on the website abo customer's best interests in mind. We were immediately contacted via email from an internet rep, Kathleen Price, when we inquired on the website about a particular vehicle. She was personable over email and kept us informed of any vehicles that came up that fit our criteria and budget. When one did and we met the salespeople at the dealership, Ann Urlich and Jeff Schumacher, they treated us with respect and truly focused on accomodating and meeting our needs. Then after we brough the car home, both Kathleen and Ann followed up via email as well as a phone call from Ann to see if we had any questions, etc. Overall, it was an excellent experience and I would definitely recommend purchasing a vehicle from this dealership. More

I have known about Schumacher Chevrolet for many years and although I never bought a car there, I wanted to give them a chance to sell me on a car I had selected. I visited other dealers first and hoped t and although I never bought a car there, I wanted to give them a chance to sell me on a car I had selected. I visited other dealers first and hoped that Schumacher would be my last one. Others I know have been satisfied with their deal so I decided to try them. They are very good in all aspects and beat the other dealers prices. All employees were helpful and friendly and deserved to get my business. More

Best experience at a dealership... I knew what I wanted and I didn't want to be taken for a ride.. (no pun intended...) Kathleen (Internet Director) was very professional and she gave me VERY straightforw and I didn't want to be taken for a ride.. (no pun intended...) Kathleen (Internet Director) was very professional and she gave me VERY straightforward answers to all my questions (options, price, etc..). I appreciated her prompt replies as most of the sale took place online. This is my 2nd purchase at Schumacher. I returned because the overall experience was flawless. Ann, the salesperson, provided me with very good customer service, efficient transaction and... I ended up purchasing exactly what I wanted and not what the salesperson had to sell me!!! I would recommend Schumacher to anyone who's looking for a Chevrolet !! More