Schumacher Chrysler Dodge Jeep Ram of Delray

Service department possibly engaged in fraudulent practices Recently dropped off a 2014 Jeep Patriot for an oil, air filter change and battery service. The work order writeup was handled by Robert Pikovski. Recently dropped off a 2014 Jeep Patriot for an oil, air filter change and battery service. The work order writeup was handled by Robert Pikovski. He was instructed to perform the above service and perform an inspection. If there was any additional work to be done, please call for authorization first. I also inquired about a loaner should the car need to stay overnight. Mr. Pikovski promised a loaner would be available and noted it on the work order. Car was dropped off at 10:45am on a Saturday. Mr. Pikovski called at 1:41pm and informed me that some of the fluids looked "a little low" and asked if I'd like the topped off. I said fine...as fluid top-offs are standard practice for oil changes. I was under the assumption the work would be wrapped up quickly and I could pick up the car. Unfortunately, the shop closed at 3pm and I received no phone call and was stuck without a loaner. Come Monday morning I go to pick up the car and when I receive my bill, what was supposed to be a total of $191 in charges was inflated to nearly $1,000. Mr. Pikovski, without my knowledge or consent, added on four more nonsense services (such as a radiator flush) at around $200 each. When I complained to what I believe was his manager, Tom (he did not give me his last name), they both claimed in a belligerent and aggressive manner that I did indeed agree to the additional service and that my Saturday afternoon phone conversation was on speaker...overheard by other employees in the shop. Once I caught them in this lie, I called my fiancee who happened to be with me when the car was dropped off and had her verify exactly what was said and what was agreed to. I also had her arrange to contact my attorney. Tom and Mr. Pikovski the went off into another room, and after making me wait another half hour, Tom emerged and finally produced a corrected bill for $191. I can't stress this enough: Do not do business with this dealership, and if you do, to watch them like a hawk. Furthermore, do not trust many of the positive reviews on this web site - from their tone they appear to be planted by Schumacher employees. More

Wonderful costumer service I like the service of Pedro Oliveira very nice gentleman I went to check out a car and he was very kind and hel p me with what i was looking for . can I like the service of Pedro Oliveira very nice gentleman I went to check out a car and he was very kind and hel p me with what i was looking for . cant wait to get my new car. More

The way the services Department Make you feel Yovo was our service person. I feel like I was an important person. He taken the time to keep me in the loop about my Dodge. Yovo was our service person. I feel like I was an important person. He taken the time to keep me in the loop about my Dodge. More

Best service experience ever I had the pleasure of working with my service manager Joe Gallo. He really went above and beyond of what I expected.. From the moment I pulled in I wa I had the pleasure of working with my service manager Joe Gallo. He really went above and beyond of what I expected.. From the moment I pulled in I was greeted by Joe and he knew exactly what I needed . He even personally delivered my vehicle back to me as I was working that day. I have owned many vehicles from Mercedes to BMW and this is by far the most exceptional service that I have ever received. Thanks again Joe Gallo More

Easy and no pressure Everyone involved was great. Edwin provided great service, information, and I never felt pressured or pushed. Best car shopping experience I've ever h Everyone involved was great. Edwin provided great service, information, and I never felt pressured or pushed. Best car shopping experience I've ever had. Thank you. More

Excellent Everything went just as planned. Also everyone That I talked to were very helpful. Even though the process of owning a new or used car is stressful ev Everything went just as planned. Also everyone That I talked to were very helpful. Even though the process of owning a new or used car is stressful everyone at the dealership put me at ease and made the process as quick as possible and I enjoyed every step of the way. I would highly recommend anyone to this dealership and also to speak with these individuals Carlos Muro, Edwin Figueroa, David Poire, and I believe his name is Michele I don’t remember his last name also Alex Moo. They were very helpful with the process of me having the car of my dreams . More

The service was done very efficiently and the staff were very friendly and helpful. The waiting area was very clean and make the waiting time very relaxing. very friendly and helpful. The waiting area was very clean and make the waiting time very relaxing. More

Venancio is a very honest salesman. He’s literally the best I told him what i wanted , and he made it happen .. I’m super excited about my vehicle!! Thank you once again Venancio best I told him what i wanted , and he made it happen .. I’m super excited about my vehicle!! Thank you once again Venancio More

Superb Venancio was a pleasure to work with. He took his time to process all documents and stayed even after closing. Needless to say, although I was tired, Venancio was a pleasure to work with. He took his time to process all documents and stayed even after closing. Needless to say, although I was tired, I left with a smile on my face and the car of my dreams. More

Pleasant Thanks to Pedro, we found the perfect Jeep for us. The whole process was super easy and pleasant. We already have the top down and are cruising down Thanks to Pedro, we found the perfect Jeep for us. The whole process was super easy and pleasant. We already have the top down and are cruising down A1A. More