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Schwartz Mazda
Shrewsbury, NJ
595 Reviews
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595 Reviews of Schwartz Mazda
November 20, 2012
I went to the Dealership in reference to a Subaru Forester car I saw listed in Kelly Blue Book. It stated excellent condition and the car was worth $400 above KBB value. It stated it has a clean ca Forester car I saw listed in Kelly Blue Book. It stated excellent condition and the car was worth $400 above KBB value. It stated it has a clean carfax with all the service records completed at a Subaru dealership and to ask to see them at the dealership in person. I arrived at the dealership and asked to speak with Gwen, the saleswoman I had spoken to about the car over the phone. Gwen showed me the car and warmed it up while getting the plates and copying my driver's license. When I went to look at the car it was dark except for the outdoor lights they had. When I imspected the wheels they appeared a little worn but it was hard to see. When I asked Gwen I was told they were in good condition. Again, I trusted this dealership because she get telling me how honest they were and in business for 93 years. I also trusted her because the carfax stated the car was worth $400 above retail value because of it's excellent condition as told to me by Gwen. When we got in the car I inquired if this car had a timing belt or chain because I new around 100,000 miles those things need to be changed are quite expensive. I was told by Gwen that she believed it was a chain, since she was an expert as their website advertises about their salesman/ woman I trusted the information she gave me. As we took the car for a drive she stated the loud wind noise was due to the flags and nothing else. She kept reminding me of the excellent carfax and excellent condition in and out and the reputation of The Schwartz Brothers I trusted the info she gave me. When we arrived at the dealership I asked to see the service records that were advertised that they had and would show on request. I was told by Gwen that she could not show me because I was a third party and that would be illegal. I reminded her that her advertisement said they could rplinish them oon request, this was not so. I asked if I could get a warranty and she said they do not give warranties for cars over 100,000 mis but the carfax and their reputation was enough. So I purchased the car for $8,000, about $500 below retail value on KBB> After I filled out the papers I had to sign a waiver of "as is". On the way home the passanger window was making a terribly loud noise as if the window was open, but it was not. Schwartz Bros. apparently placed flags ooutside the car to cover up noise. Whn I got close to home the brakes were squealing when I would press on them. In the morning when the sun was out I could see the cracked horrible unsafe condition of the tires. This is not an exceptable condition for a car listed on carfax and KBB as in excellent condition worth $400 about retail value. When on KBB website excellent lists : _ has clean tiltle and will pass a safety and smog inspection. That is not so whereas the brakes are not in a safe condition nor are the tires. - the website also says all tires much match and be like new, these tires are far from new. - has complete and verifiable service records. When I asked to see them I was told they could not show me because I was a thhird person. I emailed my complaint to the company the next day and did not hear a response back. The following Monday I receive a call from Ernie asking how my car was and if I would reccomend them. When I called him back and told him I was unsatisfied all he could say was "you signed the waiver As_Is" This was two days later. When I asked to speak with the manager he hung up on me. This does not support their advertisement stating "We treat the needs of each Individual customer with paramount concern". NOt addressing the problem and hanging up is not "paramount concern". Again they have not demonstrated their commitment to excellence! I want new tires and brakes put on my car for safety. Excellent condition as they advertised should include this as stated on the KBB webpage and their advertisement. More
by sbassman
Employees Worked With
ernie
June 19, 2012
I have bought plenty of cars in my lifetime. However my purchase of the Mazda CX-9 from Schwartz Mazda was the best ever. I went online and setup an appt for a test drive with the internet sales manager N purchase of the Mazda CX-9 from Schwartz Mazda was the best ever. I went online and setup an appt for a test drive with the internet sales manager Neil. We spoke a little bit on the phone and we discussed what I was looking for in the vehicle. I then met with him a few days later. Upon my arrival Neil had pulled the exact vehicle I wanted in the front of the dealership which was very accomidating. At most dealerships they scramble around wasting time to find a car for a test drive. We then test drove the car and the ride was great. We then got down to the price. Which is usually the worst part about buying a car. However Neil was very upfront and gave us a price that was great and fit my budget without the haggling back and forth. Its now been a week since I got the car and have had multiple calls from the dealership thanking me for my business and making sure everything went well. I will def recommend schwartz mazda to my friends and family that are in the market for a car. Thanks again. More
by wendyr13
Employees Worked With
Neil Rosenstein
April 27, 2012
Setup a test drive appt with neil. said he had the model I was looking for in stock but since they didn't have the color, they could get it in a day or two. went there, no car. only one they had was on the I was looking for in stock but since they didn't have the color, they could get it in a day or two. went there, no car. only one they had was on the showroom floor. strike 1. after discussing the prices and where I was in a purchase, carmine (manager) came and fed me the BS sales pitch for 15mins. Felt I was being lectured on how great there car is and the others don't compare. It was very hard from laughing in his face. Now carmines telling me it would be weeks to find the color I wanted. strike 2. Didn't even let a strike 3 because I was fed up by there tactics and treatment. the only reason I didn't walk away at first for not having the model I was interested in ready to be test driven was that I had a very nice lady (don't recall her name) as a salesperson. AVOID AT ALL COSTS UNLESS YOU WANT TO WASTE A FEW HOURS AND BE LIED TO. More
by Mikey2012
March 19, 2012
I found this dealership to be very helpful, and bent over backwards to make the sale. The trade in value they gave me for my car was more than fair, and the follow-up attention I have been getting so far ha backwards to make the sale. The trade in value they gave me for my car was more than fair, and the follow-up attention I have been getting so far has been great. I purchased my vehicle on 3/5/2012 and have received numerous calls making sure everything is going fine. More
by Jwkline
February 24, 2012
I cannot remember the name of the finance man but he was fantastic. Our entire experience at Schwartz was fantastic from the moment we started dealing with them. Everyone was extremely friendly and helpfu fantastic. Our entire experience at Schwartz was fantastic from the moment we started dealing with them. Everyone was extremely friendly and helpful and knowing that I was in a rush to get back to work, they really sped the process along. I was also really pleased with them not pressuring us and giving my husband and I the space and time to discuss our options. I will recommend them to everyone I know who is shopping for a new car. We have bought many cars in our life and this was the best experience either of us ever had! More
by tlesniowski
Employees Worked With
Niel , Neil Rosenstein
February 22, 2012
I made an appointment for a used Subaru on the internet. The car was prepped and ready to review but my wife didn't want it. See saw a used Mazda Tribute in the lot and liked it very much. I was also impr The car was prepped and ready to review but my wife didn't want it. See saw a used Mazda Tribute in the lot and liked it very much. I was also impressed but thought the price was too high for my budget. We told Tom what we wanted and my price range and asked him for any other cars. He told us to wait a little. He came back from seeing the general manager and lowered the Mazda Tribute my $2000. He got ready and I test drove it that day and more importantly my wife loved it. We took it home that day. I was really impressed with the complete experience. I had a very bad experience with a previous dealer (Jim Curley) in Lakewood. The car was suppose to ready for me to test drive and fluids changed etc. I drove 80 miles round trip to see it. The salesman couldn't find the keys for me to test drive and the fluids it appeared were not changed. Ernie did the paper work and I didn't have enough in my checking account. Also, it was a holiday but I was able to use my credit card. I paid by personal check and the next day. They accepted a regular check and I didn't have to pay extra for a certified or cashier check. We also talked about our military experience. What a great guy and he offered a few free extras for when I bring in my car for service More
by wymette
Employees Worked With
Tom and Ernie, Tommy Mauro
January 25, 2012
Tommy Mauro was an excellent salesman and he got to our bottom line quickly, making the process enjoyable. Normally we really hate the process of going back & forth in price but he was an excellent salesm bottom line quickly, making the process enjoyable. Normally we really hate the process of going back & forth in price but he was an excellent salesman who understood the buyer's point of view. The finance guy was very good as well. All in all it was an extremely positive experience. This is a very well run dealership! More
by Aunt Deb
Employees Worked With
Tommy Mauro, Tommy Mauro
October 14, 2011
Compared to previews car bying experience you guys change my whole thought of going to a dealer thinking what if am taken advantage of. The experience in all was outstanding, from the call to the time I ente my whole thought of going to a dealer thinking what if am taken advantage of. The experience in all was outstanding, from the call to the time I enter the dealer. Great service, friendly admostphere and the willingness to work with you was simply amazing. My car first service was a week ago and the same friendly service. Loved the massage chair; a plus. Thank you guys and May God bless you all. More
by ana.rivera62
Employees Worked With
Neil, Neil Rosenstein
October 05, 2011
Have'nt used the service dept. yet because we just bought the car a week & a half ago. Salesman was extremely nice, friendly, not pushy at all and willing to go out of his way for us. We bought a brand new the car a week & a half ago. Salesman was extremely nice, friendly, not pushy at all and willing to go out of his way for us. We bought a brand new 2012 Masda3i. We absolutely love the car and it's our first foreign car.The general manager Carmine was also a great guy. Would definitely send a friend or family to them if in the market for a reasonable priced new car. More
by gkowal11
Employees Worked With
Salesman Joe Rofe, Gen Mgr Carmine
September 08, 2011
Schwartz has promised to resolve my outstanding issue in a timely manner. which, is a positive for them and for dealer rater website thank you a timely manner. which, is a positive for them and for dealer rater website thank you More
by schwartzhater
Employees Worked With
neil rosenfield, Neil Rosenstein
