Scott Clark Honda

Great working with Honda right color I needed black needed a new car thanks Honda needed a new car thanks Honda More

Excellent service, they know what they are doing, clean and save space, friendly and knowledgeable representatives and save space, friendly and knowledgeable representatives More

Excellent service,. .......THANK YOU SCOTT HALL,..............enjoyed the service visit, thanks for the free car wash,..... .......THANK YOU SCOTT HALL,..............enjoyed the service visit, thanks for the free car wash,..... More

Terrible experience at Scott Clark Honda today. I found the Assistant Service Manager Bryan Funez to be dishonest, unprofessional and rude. Here's what occurred: a week ago, I went in for a minor r I found the Assistant Service Manager Bryan Funez to be dishonest, unprofessional and rude. Here's what occurred: a week ago, I went in for a minor repair, I pointed that I needed an oil change. I was told I had to wait until the dashboard read 15% instead of 20%. Within days, it read 15%. On Saturday, July 16th, I explained to the person at the front desk that it was inconvenient to return so soon as I'd been to the store recently. He explained that their policy is to only do an oil change at 15% (per some extra service contract they sold me when I purchased the car a few months back). OK. Bottom line, I now needed an oil change. The manager on that day, told me he could fit me in but it would be a 2 hour wait for an oil change as I was a walk in. As an alternative, he told me he could that I could get an appointment on Monday at 4:30pm and have me out between 30 and 45 minutes. Sounded more reasonable so I made the appointment. Today, I walk in at 4:30pm as scheduled. I told Bryan I needed to be out in 30 to 45 minutes. He indicated he would do his best. I said ok. I then inquired to the person at the front desk about getting a copy of the car key, (don't know his name but have seen him many times - he is the individual with the locks). He indicated that they could do so and quoted me various expensive options. We then landed on just getting a car key with no frills (just something to unlock the trunk and start the car). That option was under $70. After he indicated that cutting a key would be about 15 minutes, I agreed. Mind you, I already had a key. This key was just extra and I was not pressed to get it today. Waited outside in front of the facility for the car and the key. After some time, the same gentleman told me, he'd made a mistake. That a basic key would not start the car and that I'd have to get a more expensive option, above $100. (What does a key do if you can't use it to start the car? Sounded strange, but OK.) Not once did he specify the that this extra key would not have buttons to open the car or trunk doors and he certainly didn't indicate this would impact the time of processing my car. After seeing me wait patiently in from of Scott Clark Honda for more than two hours, a sales man (coincidentally, the one who sold me the car) asked what the delay was. I told him I was waiting for an oil change. He walked to the back and came out saying they are still processing my car and it was delayed due to the key. No one ever indicated there would be a delay. After waiting 2 hours and 20 minutes (it is now 6:48pm), my car comes out. I ask Bryan would there be any compensation for the lateness, particularly when I was told on Saturday to reschedule and I could be in and out in 45 minutes max. I was in the middle of work, and was supposed to return based on the time I was told. Bryan told me I was never told that - in other words he told me I lied. He said any employee would have told me I'd have a 90 minute wait minimum - that was UNTRUE. Again, I rescheduled from Saturday because I was specifically told I'd be out in 45 minutes. Further, he said the car key caused the extra time, I called the gentleman over. I said, excuse me sir, what did you tell me about the time for the key? He looked around, lied and said he told me 45 minutes. I said excuse me sir, you said 15 minutes to get a key made, he chuckled and pretended the car key took an EXTRA 45 minutes. And if that wasn't bad enough, the "infamous" key was not the option that I was showed and there was no explanation offered at all. There is nothing funny about the lack of customer service at Scott Clark Honda. I keep going back to the day I purchased the vehicle, I was walking out the door when a manager came over to check on us (BEWARE). I was so close to escaping this madness. I have purchased several cars in my lifetime but I really feel hoodwinked between the poor customer service and the service contract which is full of loopholes (holes being the operative word). Please do NOT spend your time or money at this car dealership. You will regret it. More

We were extremely satisfied with our car buying experience. Helwig is an exceptional salesman, very knowledgable, and ensures the satisfaction of the customer. He knew what we wanted and made sur experience. Helwig is an exceptional salesman, very knowledgable, and ensures the satisfaction of the customer. He knew what we wanted and made sure what he offered met our requests. Ophagoe Funderburk was great in getting us through the finances and answering our questions. We plan to use Scott Clark for our future car purchases. More

During my service appointment the service rep provided excellent customer service while providing a clear understanding on what my options was during my service visit. excellent customer service while providing a clear understanding on what my options was during my service visit. More

Victoria and Robby went above and beyond to make Scott Clark a winner. Very good experience purchasing my new Honda Clark a winner. Very good experience purchasing my new Honda More

By far the worst customer service I have ever experience from a dealership and a person. Paul has made my experience with Scott Clark Honda a terrible one. My car has been brought in to the shop 3 times now from a dealership and a person. Paul has made my experience with Scott Clark Honda a terrible one. My car has been brought in to the shop 3 times now and two of those times I was told there would be a Odyssey or Pilot for my big family. I am currently here now for the second time at 7:30am and they were not prepared for me again. Not only are you put of your own vehicle for days for an electrical issue but then you have to deal with terrible customer service with everyone here. I would not recommend this dealship or any of the workers. More

I have been a customer of this dealership for many years. Their service has always been superb! Reps are thorough in their assessments, willing to answer all my questions and are always courteous. Their service has always been superb! Reps are thorough in their assessments, willing to answer all my questions and are always courteous. More