Scott Clark Toyota

Expecting Just Reasonable Service BUT expectation TOO HIGH Bought NEW Sienna in 2013 at Scott Clark Toyota. Every service and maintenance completed there. Its been a challenge with the service department bec Bought NEW Sienna in 2013 at Scott Clark Toyota. Every service and maintenance completed there. Its been a challenge with the service department because they are quick to cut corners and cant do a good job. Everytime its something and they cant seem to get it right. It's funny how when you take your car in for service, they are more interested in selling you a NEW car instead of using that energy to fix your car properly. Having issues because they prefer to be PAID what they are asking without questioning why ... "Like a headlight BULB" would cost $95 to install. Part actual cost is $15 (with their mark up: $30) and time it takes to replace: 30 seconds. That's $65 for labor and they said "The bumper needs to come off"... Good One!! Last visit was really bad where they had our car for as long as they needed but didnt address the RECALL saying we declined when never even discussed. LIE!! This dealership is off the chain. I took the car out of there and had light bulb replaced for $18 installed. Mary, their service adviser would actually start the inspection before addressing the light bulb and let me know the inspection failed because of the light bulb being out. Wow! Genius!! They have treated our $47K investment like its a disposable piece of garbage. There comes a point in time where if you dont go back to the basics of simple, solid customer service, treating people and their investment like garbage becomes the NEW NORM. These issues have been addressed with the dealership and with their corporate and I am still waiting for a resolution. Stuart, their BRANDING MANAGER decided today to tell me on the phone that "You are OUT OF CONTROL" because I was not eating the garbage they were feeding me. Six years of dealing with this dealership and have to give them a 1 star because there is not a way to give "0" stars. More

Professional and Friendly Staff is super friendly and professional. Dealership is clean. Paul Moore is personable and has extensive knowledge not just in automotive, Toyota’s Staff is super friendly and professional. Dealership is clean. Paul Moore is personable and has extensive knowledge not just in automotive, Toyota’s specifically. Once you meet Paul, you will immediately notice he takes pride and pleasure in his work and cares about each person he helps through the process of purchasing a vehicle. Paul – you deserve to hit the golf course, you have my permission! More

Okay Trade in my car, the finance people are okay! Had scratches on bumper on new used car and they did a crappy job fixing it. Trade in my car, the finance people are okay! Had scratches on bumper on new used car and they did a crappy job fixing it. More

Exceptional Service The staff was very friendly and service advisor Alexis was very well spoken and made me feel welcomed. She was able to address all my concerns with a The staff was very friendly and service advisor Alexis was very well spoken and made me feel welcomed. She was able to address all my concerns with a smile. More

Friendly efficient On time. Friendly. Will do attitude. Stayed with me to the end. Did not have to guess about anything. The garage is very clean and waiting area very c On time. Friendly. Will do attitude. Stayed with me to the end. Did not have to guess about anything. The garage is very clean and waiting area very comfortable. More

Quick and easy! The service was quick and my service coordinator was awesome - friendly and thorough. I was checked in quickly and did not have to wait long. The service was quick and my service coordinator was awesome - friendly and thorough. I was checked in quickly and did not have to wait long. More

Impeccable customer service This dealership is hands down one of the best when it comes to customer service and atmosphere. I go in tell them what I need and they don’t try and b This dealership is hands down one of the best when it comes to customer service and atmosphere. I go in tell them what I need and they don’t try and beat me out of my money with other service and products. The service department care team is very knowledgeable about current products and savings. Oh not to mention they get you in and out! More

Oil change Every time I come through and get a oil change I deal with Billy at the service department he's always good to me and let me know what's wrong with my Every time I come through and get a oil change I deal with Billy at the service department he's always good to me and let me know what's wrong with my car that's why I like dealing with him so that's why I gave it an overall 5 and plus he's a good person to deal with when you go there and have service done to your car More

Excellent experience Honest, timely, and informative. As one who knows nothing about cars and technology, I’m grateful for the patience of the staff. Also, it must be stat Honest, timely, and informative. As one who knows nothing about cars and technology, I’m grateful for the patience of the staff. Also, it must be stated:Ms. Crystal is the best! More

Overall great experience Went to have my van serviced for an oil change and wound up trading it in for a later model model with less mileage. Dj was an excellent sales associ Went to have my van serviced for an oil change and wound up trading it in for a later model model with less mileage. Dj was an excellent sales associate. Phil was great with getting me in and out of the office signing all the paperwork. He was very helpful and answered all my questions. I would recommend very highly for anyone looking for a new vehicle to visit Scot Clark’s Toyota at the Matthews location. More