Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Scott Clark Toyota
Matthews, NC
4,651 Reviews
Scott Clark Toyota is the leader in new Toyotas. We have won Toyota's President's Award 14 times, and was voted 2008 Store Of The Year From Southeast Toyota. We are conveniently located just off I-485 Exit 51B. We offer a state of the art facility with over 700 new vehicles to choose from. We are open 6 days a week. Our Exclusive Lifetime Warranty is included with each new Toyota purchase and many preowned purchases. Our goal is to provide the highest level of Customer Service and Satisfaction. Don't forget, every Tuesday and Thursday is "Ladies Day", receive a free manicure while your Toyota is being serviced.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,652 reviews
December 31, 2018
Wouldn't take my truck anywhere else!! I've been taking my truck to Scott Clark Toyota for 20 years (since they day that I bought it there!) and I have always had amazing service. Billy Ca I've been taking my truck to Scott Clark Toyota for 20 years (since they day that I bought it there!) and I have always had amazing service. Billy Carroll in the service department is the best, and has kept me rolling for over 100,000 miles now - this Tundra won't quit and I credit Scott Clark Toyota for keeping it running so well! I feel like the prices are very reasonable and the service is excellent - nobody knows Toyota's like these guys. Couldn't recommend them more highly! More
by rspies
Employees Worked With
Billy Carroll
December 29, 2018
Reliable Everytime I show up my service advisor(Crystal)is right there to take care of me she did the first service and 12 years later I still get the same ser Everytime I show up my service advisor(Crystal)is right there to take care of me she did the first service and 12 years later I still get the same service Great More
by Olddog
Employees Worked With
Crystal Kush
December 29, 2018
Worst experience ever was a huge mistake My experience has been horrid so far. This was my first time buying a car and they saw that as a way to rip me off. Don’t trust this dealership as the My experience has been horrid so far. This was my first time buying a car and they saw that as a way to rip me off. Don’t trust this dealership as they will screw you over and not make things right. They sold me a used car it then spit all of its oil out the next day. They added several things on to my contract I was unaware of and the failed to disclose several charges with certain options. I am disappointed and disgusted with the character of this dealership, I trusted a name I thought would treat me and my family right, the finance manager John didn’t disclose anything to me or my family, I could’ve bought a 19 for the same money he added on my contract, I’m contacting BBB, yelp, google, and etc.. until something is done, I shouldn’t feel like this about something that’s such a big purchase and is suppose to be fun, John my Finance Manager is no help at all he’s just said he’s trying to cover his own butt, really disgusted, I put 4400$ down and a 850 beacon with 8.99 percent and smartpay that charged me 399$ for a membership fee he never disclosed just like everything else, this is not the end More
by Chance1221
December 29, 2018
Service Experience Marshall Moore is great! I'm so glad he is my service adviser. I had Marshall as a service advisor at another dealership when we first moved to Char Marshall Moore is great! I'm so glad he is my service adviser. I had Marshall as a service advisor at another dealership when we first moved to Charlotte 10 years ago. I will keep coming back to Scott Clark for service. More
by amh503
Employees Worked With
December 29, 2018
Excellence Best service in town. Marshall is the best!! Totally trustworthy! I would recommend their service without any hesitation. Thank you for a great and ti Best service in town. Marshall is the best!! Totally trustworthy! I would recommend their service without any hesitation. Thank you for a great and timely experience. More
by Charlesod
Employees Worked With
December 28, 2018
Drove 3 hours to get service We now live in Little River, SC which is 3 hours from Charlotte, NC but we came back to Scott Clark for service. We’ve always dealt with Billy Carrol We now live in Little River, SC which is 3 hours from Charlotte, NC but we came back to Scott Clark for service. We’ve always dealt with Billy Carroll and trust him. More
by GaryA
Employees Worked With
Billy Carroll
December 28, 2018
Fixed my problem. I heard a noise in my heater fan on Christmas Day and it stopped working that evening. I called the service department and got a morning appointment t I heard a noise in my heater fan on Christmas Day and it stopped working that evening. I called the service department and got a morning appointment the next day. Although I had to wait four hours I did get a new blower motor and the heating problem was solved. More
by George1950
Employees Worked With
Lenny Tigney
December 28, 2018
Excellent Service Department Another good experience- excellent service provided by Archie Newton & the mechanic who rotated my tires, checked fluids, & did needed brake work in a Another good experience- excellent service provided by Archie Newton & the mechanic who rotated my tires, checked fluids, & did needed brake work in a timely manner. Helpful staff all around from the snack bar to the manicurist to the cashier. Scott Clark’s facility makes waiting on my car repairs a comfortable experience. More
by Karen B.
Employees Worked With
Archie Newton
December 28, 2018
65,000 mile service maintenace - 2015 Tundra Service department did another great job . . . very professional, friendly and skilled!! They create the right environment for the customer, you leav Service department did another great job . . . very professional, friendly and skilled!! They create the right environment for the customer, you leave feeling confident that the work was done right! Thank you Marshall Moore!! :-) More
by dedmonj
Employees Worked With
December 28, 2018
Billy Carroll Fixed our Highlander Once Billy Carroll knew about our bad battery with our Highlander, he took charge and got the battery replaced quickly and got us on our way. Once Billy Carroll knew about our bad battery with our Highlander, he took charge and got the battery replaced quickly and got us on our way. More
by danaritchie
Employees Worked With
Billy Carroll
