Scott Clark Toyota

I contacted Scott Clarks Toyota over the internet to find I contacted Scott Clarks Toyota over the internet to find out some more information on a Toyota Highlander. I filled out a form to see if the car I I contacted Scott Clarks Toyota over the internet to find out some more information on a Toyota Highlander. I filled out a form to see if the car I was inquiring about was on sale. A correspondent got back to me saying that James Rucker was handling that car. I was not looking to have a conversation with James, I just wanted to know if the car I was inquiring about was on special. A day went by and he kept trying to get me by phone. I let James know that I just wanted information about the car in question and that I did not care to talk to anyone right now. A day went by and I still did not hear anything. Since I was not getting an answer from James I went to the dealership on 8/14/2013. I was met at the front desk by J.B. Tillery. He was nice and showed me the car that I had inquired about. I had told him about my situation and that since I did not hear back from James that I would come see the car for myself. I let J.B. know that I did not wish to talk over the phone and I just wanted to see if that car was on sale. He looked it up and of course it was not. So he took me to the lot that had the Highlander that I was looking for and we took it for a test drive. I liked the car and I had a little time before I had to go to work so I let him run my credit. My credit was good and they were going to work with me on a trade in so I said run some numbers and let me see what you come up with. The monthly numbers were too high for what I wanted to pay per month. So I told J.B. that I could not make a deal and that I would need to talk with my wife some more. As I was leaving I met with Dawud Muhammad and he asked what price per month would be more acceptable and I told him. He had let me know that the number that I was looking for per month could be obtained and maybe even better. I spoke with my wife and we decided that this was a good deal if Dawud could get the price per month as he stated. I let J.B. know this and that I would go ahead with the deal if he could get the price I needed per month. The next morning James Rucker called me and said that J.B. was busy so he would pull the car in the back to hold it for me. J.B. called me a little later letting me know that the deal was on and I told him that I needed to know what the price per month was going to be. Time went on and no word from J.B. I started to get nervous. J.B. did call, but still no information on the price per month. It was like he forgot. Now it was starting to get closer to 3:30 and I had a 5:15 appt. with J.B. to purchase the car. Still no answer on price per month. Finally, I told J.B. that I need to get a price per month on that car or the deal is off. He called me back 15 min. later stating that the amount was $8 more than what we agreed upon the night before.J.B. mentioned that it was just $8, but that is not what we agreed upon. I called my wife and we decided not to buy. I called J.B. back to let him know that we were not going to buy and he said that he was not looking that the right price. After that, Duwad called me back and let me know that the car would be priced per month on what we had agreed upon the night before. I came to the dealership on Thurs. to purchase the Highlander. I started to sign the documents and then I raised the question about the "certification" of this car. I asked J.B. about how this car was certified. He told me it wasn't. I let him know that this car says that it is certified all over the sellers' notes, the Pure Care online papers and on the CarFax separating this car from other. He told me that this car was too old to be "certified." Both J.B. and the sales' managers would not budge from this position. I told J.B. I was not wrong and that I thought that this was misleading and deceptive representation. The next day I emailed Jim Cline about my situation. I told him that if you are selling a used car as certified and that you promote it on your website that that is deceptive and misleading to the customer. I wanted to let him know that I did not think this was proper business ethics. Be mindful when buying a car from this dealership. A "CERTIFIED" used car from Scott Clarks does not mean anything even though its posted all over there website and use this to help sell the car. UPDATE: I realize why I got such a good deal on my used car. The steering rack (rack & pinion) was leaking and the intermediate shaft was broke. Thanks Scott Clark for helping me spend $2000 more for my car. The car had recently had an alignment done, but they did not mention this to me when I bought the car. They must not of seen this. This dealership is dirty. More

We had an excellent experience at Scott Clark Toyota. We are extremely happy with our new Sienna and with the friendliness of all the employees we worked with. We felt we were given a fair price on an exce are extremely happy with our new Sienna and with the friendliness of all the employees we worked with. We felt we were given a fair price on an excellent vehicle. More

Every time my husband and I need anything, we always give Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply why we return. More

Kameron Knox was a pleasure to work with. He was very personable, knowledgeable and great with my two boys! He listened to what we were looking for, worked hard to get us the price we had in our budget personable, knowledgeable and great with my two boys! He listened to what we were looking for, worked hard to get us the price we had in our budget and was never pushy. He even made sure to take care of some minor issues after the sale of the car; a small crack in the windshield, some spots on the exterior of the car and a small tear in the leather of the back seat. I know that he was not obliged to do so and other places would not have taken care of these things. Thank you for an overall great experience in purchasing our Venza. He also called to make sure we were happy with our purchase several days later. More

Andrew Revilla was the consummate professional. He answered all our questions and addressed all of our needs. He did not stop assisting us until we were completely satisfied. He was very courteous a answered all our questions and addressed all of our needs. He did not stop assisting us until we were completely satisfied. He was very courteous and treated us with respect even when we were not understanding all the new technology in the car we test drove! James Rucker did a very good job at closing the deal. He made sure we understood why the Camry was the better choice vs. the other competitors' cars. He was determined to make the sale but did so in a professional manner that did not make us feel uncomfortable. We would feel extremely comfortable dealing with both Andrew and James in the future, as well as recommend them to our friends. More

I would like to share our experience with Scott Clarks Toyota which is a lesson in transforming an extremely negative customer interaction into an opportunity to achieve customer loyalty. Jim Cline and T Toyota which is a lesson in transforming an extremely negative customer interaction into an opportunity to achieve customer loyalty. Jim Cline and Travis Wilson executed on that task! We came into the dealership Sat, 7/13 to purchase a pre-owned vehicle for our daughter who had just been in a total loss accident. We were expecting the top notch experience we always hear advertised and what we found had been just the opposite and extremely offensive due to our dealings with a particular salesman. Our experience with James Rucker left us feeling victimized by unethical sales tactics and inappropriate behavior, the details of which I choose not to elaborate on in favor of talking instead about how Jim Cline and Travis Wilson transformed that experience. I notified Chris Cady (managing partner) and Toyota of our experience with no expectation that they would do anything about it or even respond. Take note that this was the moment of differentiation that set Scott Clarks Toyota apart from most other dealerships. Not only did Chris Cady respond immediately with a commitment to look into the matter, but he put the matter into the hands of General Manager Jim Cline. Jim contacted me the very next morning, listened to the details of our experience and assured me he would address the situation with urgency. At that point, I truly believe he wanted to ‘right’ the situation without fully realizing he was putting into motion an experience for our family that would ensure future business with Scott Clarks. Still with reservations about purchasing a car from Scott Clarks after our initial experience, we agreed to go in and talk about the car we were interested in. Jim greeted us immediately. He apologized for our prior experience and, with great professionalism, addressed our concerns and talked with us about the deal for the car we were interested in. It was clear Jim had addressed the negative experience we’d had with any relevant individuals. Jim then handed us off to Travis Wilson to complete the details of our purchase if we still wished to proceed. We found Travis so sincere, spot on and direct in his approach, that we felt confident enough to move forward with purchasing a car for our daughter. To transform an experience like ours was no easy task and to say Jim Cline and Travis Wilson went the extra mile to ‘right’ the situation is an understatement. Wrapping up our final customer service experience was Cameron Townsend (finance) who very ably walked us through our financing documents in a personable and knowledgeable way. Quite honestly, we are surprised ourselves at how what started out as a bad experience turned out to be an experience in which we would recommend anyone buying a car from JIM CLINE and/or TRAVIS WILSON. Jim and Travis truly understand and embrace the customer service experience and I feel confident we will find our decision to move forward with the purchase validated in the coming years as we have our daughter's vehicle serviced and perhaps, even purchase more cars. More

Rob was very good to me. I felt he geniunely cared for me and my well being. I would recommnend him to anyone, he takes great pride in his job and was a treat, to deal with. me and my well being. I would recommnend him to anyone, he takes great pride in his job and was a treat, to deal with. More

I am very pleased with my recent purchase of a new Toyota Avalon Limited and the Sales & Finance staff at Scott Clark. Reggie and Jason especially, they were both great. I have been a Lexus owner for sever Avalon Limited and the Sales & Finance staff at Scott Clark. Reggie and Jason especially, they were both great. I have been a Lexus owner for several years, but now I am looking forward to this recent switch to the Avalon. So far I am very pleased with all of the standard options that you have to pay extra for at Lexus. More

Came into Scott Clark Toyota to test drive Highlander and RAV. TimBo greeted us warmly and took care of all questions - he answered our questions thoroughly and honestly. Would not hesitate to work with him RAV. TimBo greeted us warmly and took care of all questions - he answered our questions thoroughly and honestly. Would not hesitate to work with him in the future More