Scott Clark Toyota - Service Center

I purchased a used Toyota Highlander and need to have it serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minut serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minutes before anyone looked at my direction. Most were at their desks are on their phones. It wasn’t until one of the employees, someone with the green, striped vest, saw a service rep and pointed that person into my direction. Billy Carroll Took over from there and redeemed the rest of my time with the service dept. His feedback and they both type point inspection was very helpful and I appreciate it that he did not attempt to upsell me with filters and such, things that I could change myself. Billy did a good job and I believe he has someone I can trust, which is critical to me in any place I take my car. My other car is a Honda. I take it to Hendricks Honda on South Boulevard and receive the best possible service anyone can imagine. I would encourage the leadership of Scott Clark Toyota to visit there and observe to consider ways to improve their customer service. I will take the vehicle back one more time to evaluate Communication and services rendered. I believe I will have a much better perspective after a second visit. More

Took 2 hrs for scheduled minor warranty issue of plastic bolts in front bumper- I had to go ask 2x status last of which he said .. oh it’s ready !! Lady in Cashier office had bad attitude - this is second bolts in front bumper- I had to go ask 2x status last of which he said .. oh it’s ready !! Lady in Cashier office had bad attitude - this is second time she exhibited grumpy style More

The facilities and amenities are wonderful. The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see if their vehicle is done. Additional recommended services should not be mentioned after the car has been completed so that it takes even longer to get done. The sales team should reach out to prior sales to see how the vehicle is doing. If there were any items that were not taken care of prior to sale. It should not be the customers responsibility to hold the dealership to their word. More

This dealership has always treated us fairly than others. Will always go to Scott Clark Will always go to Scott Clark More

I had some discoloration or stains on the front bumper of my new vehicle. Scott Ascough, pre owned Manager, helped me find a great solution. Many thanks to Scott Ascough- five stars! my new vehicle. Scott Ascough, pre owned Manager, helped me find a great solution. Many thanks to Scott Ascough- five stars! More

I go to Scott Clark for just about all of my service needs. I always make an appointment before arrival. needs. I always make an appointment before arrival. More

Scott Clark Toyota is my favorite dealership which I enjoy hanging out in while waiting for the servicing of my Camry. It has good coffee selections, a light snack counter, a mini manicure section, a enjoy hanging out in while waiting for the servicing of my Camry. It has good coffee selections, a light snack counter, a mini manicure section, a closed in computer area, a bristol table and stool area, and even a little shopping area!! More

Great Service. Service advisor. Took excellent care of our vehicle. All work was completed on time. Service advisor. Took excellent care of our vehicle. All work was completed on time. More

This is one dealership that does everything at promises to do! The staff is Courteous and helpful. I would highly recommend Scott, Clark Toyota for any purchases or maintenance work on your Toyota. to do! The staff is Courteous and helpful. I would highly recommend Scott, Clark Toyota for any purchases or maintenance work on your Toyota. More

Service was excellent and completed the job. Continuously communicated about progress and repair. Awesome work! Continuously communicated about progress and repair. Awesome work! More