Back

Scott Honda of West Chester - Service Center

West Chester, PA

4.8
815 Reviews

815 Reviews of Scott Honda of West Chester - Service Center

Sort by
January 27, 2024

Scott Honda has been our dealership for many years and has always been reliable and accommodating More

by tomw606
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Scott Honda of West Chester responded

Your high regard is the best compliment we can ever receive. Your confidence means everything to our dealership team. We are thrilled to be your first choice over the years, and we are celebrating this review with gratitude for your continued business, Tom!

January 27, 2024

Fast, friendly, accurate service. I trust them to service my car. I know it will be completed correctly the first time. More

by fasylvestri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Scott Honda of West Chester responded

Your confidence is everything to us. It's our privilege to be your trusted service team. Thanks for the 5-star compliment. We value you!

January 27, 2024

Nick was a pleasure to work with during the service. Scott Honda Service Dept. has had several excellent advisors in the past, and I hope the new advisors maintain the same quality of service. Thank y More

by mcgrailfp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Scott Honda of West Chester responded

We're thrilled to earn your 5-star compliment again and are honored to be your trusted service team. Our newest advisors will receive the same coaching to ensure our highest level of customer care. They are a dedicated group and we're thrilled they joined our team to assume the role of others who've moved up in our organization. We are grateful for your continued recommendation and welcome your honest feedback ALWAYS so that we keep your high opinion. We value you!

January 25, 2024

Fast efficient service. Great communication. Nick was great! All work was described fully to me. More

by l18pacav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Scott Honda of West Chester responded

We agree that fast, efficient, and transparent are the basics of good service, yet our goal is 5-star customer care. We are thrilled to meet your expectations and appreciate you sharing your positive experience. Thanks for letting us know that we earned your high opinion. We're delighted that Nick's efforts earned our team more stars. We value your recommendation.

January 22, 2024

Thank You, Nick. Service was done with a smile and in a timely manner. I appreciate those two things. Not all Honda dealers are like that. More

by Susanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Scott Honda of West Chester responded

Wonderful to hear it, Susanne. Timeliness is one of the advantages of our Express Lane, and we're thrilled to learn the convenience and Nick's smile earned your high marks. We value your stars.

January 17, 2024

Service was done correctly. Although I had to wait a longer time than expected. But to expected on a warranty job More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Sutherland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elmore Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nika Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Tracey
Jan 24, 2024 -

Scott Honda of West Chester responded

Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.

January 15, 2024

I am very disappointed about my recent car repair experience. Went to the express service for 5 times for the same issue. The shop did work on my car for 3 times but the issue was not resolved. I was More

by Lydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Huntoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Scott Honda of West Chester responded

Hi Lydia, you've been our valued customer for a long time, and we appreciate your confidence over the years. I'm grateful you brought this to our attention so that I can listen and learn more, and give you my focused attention. I will be reaching out to you soon. Thanks kindly.

Jan 24, 2024 -

Scott Honda of West Chester responded

Thank you kindly, Lydia, for speaking with me this evening. I sent you my follow-up text, as promised.

January 14, 2024

I have been a loyal Scott Honda customer since 1998. The service department has always been outstanding, and my latest experience, on January 12, 2024, was no exception. I was fortunate to have an outst More

by beatlebob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiva Shahriari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Scott Honda of West Chester responded

Shiva will be over the moon to read this review. Shiva knows that your car makes your life work. She's a true professional who comes alongside our customers to help and educate them in decision-making when caring for their Honda. As a longtime client, your five stars are priceless. They let us know that we're getting it right and with consistency— over two decades— that's important. Thanks kindly for sharing your experiences with others.

Jan 26, 2024 -

beatlebob responded

I can't say enough about the outstanding service Shiva provides. I hope that she receives the recognition she truly deserves. She sets the bar for what awesome customer service should be, and I would absolutely recommend her to anyone who desires the best in customer service.

January 13, 2024

Jessica thank you for the great service today. Always a good experience at Scott Honda. Thank you More

by erocegrenewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mowbray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Scott Honda of West Chester responded

It was our pleasure to welcome you back. Thanks for your continued trust and the 5-star compliment. We value it.

December 28, 2023

Our salesman when buying car was great. We were told that first oil change and tire rotation was free. And would not take long. I have 8,000.00 miles on my car. 3 hours later, and 199.00 , More

by denmcclintock
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure.
Jan 25, 2024 -

Scott Honda of West Chester responded

Not the impression we'd hope to leave you with, Mr and Mrs McClintock. I'd like to address your concerns with a meaningful conversation. It is important to have a phone call when I read a review like this. I'm grateful you brought it to our attention so that I can listen and learn, and give you my focused attention. I will be reaching out to you soon. Thanks kindly.

2
...