Scott Robinson Honda

Horrible Customer Service and very dishonest Bought a new 2019 Honda Accord from this dealership thru Costco Auto Program. The sales person Brett Wright who sold me the car is very dishonest. 1) Bought a new 2019 Honda Accord from this dealership thru Costco Auto Program. The sales person Brett Wright who sold me the car is very dishonest. 1) He did not show me the Costco price sheet and try to sell me a inflated dealer install protection package. 2) He promise to check the Turecar price and give me the lowest of two, which he never did. The Turcar price turn out to be hundred of dollar less than Costco price and he did not tell me. 3) He told me that if I pay cash he would give me a $750 discount and when I pay cash for the car, the discount never applied. Then he sold me a high mileage new car and when I ask if I can get a different car, he told me that he will not bend over his back to look for another car for me since he gave me such a great deal which he did not. Worst of all, the new car he sold me had under carriage damages ans scratches. Must been abused by people who test drove the car. When I discovered the issue he said 30% of cars in the lot has the same problem and refuse to performed some of the repair. When I had the car in for damaged repair, the dealership did a touch up repair which looks horrible. So I would not recommended shopping at this dealership unless you want to get rip off and feel depress after buying a new car. Stay away from this dealership. More

SCOTT ROBINSON HONDA - WORST DEALERSHIP EVER! BUYER BEWARE Don’t trust Scott Robinson Honda,They sell LEMONS. Our Honda has been in their service department 6 times in less than a year for a serious accelerati Don’t trust Scott Robinson Honda,They sell LEMONS. Our Honda has been in their service department 6 times in less than a year for a serious acceleration problem. Their last attempt to fix the car, they put 1,100 miles on it, kept it for a month and told us it was the brake light bulb. Which is not the case because we are still expecting the same problem. THE VECHILE IS STILL UNDER WARRANTY AND THE CANNOT FIGURE OUT HOW TO FIX IT! They are incompetent and unprofessional. I climbed their chain of command and the General Sales Manager offered to buy it back for $15,000, when we paid $28,000 and we didn’t even have it that long. Got American Honda,, Involed, they agreed it was a lemon, offerered to buy it back, only to later refuse saying our American Certified Honda was not Pre-certified . We attempted many times to obtain a copy of the cert to no avail. They sent us a cease and desist letter from their attorney. We have attempted to get the certificate from Scott Robinson Attorney now for over six months now a he will not respond. As of now, we are stuck with a lemon they sold us. This vehicle is DANGEROUS and nearly killed us and other’s. They don’t care! Additionally they will lie, cheat and steal to sell a car. The most unprofessional and rudest staff ever! The owner is a crook, too and will never respond to any inquiries. SCOTT ROBINSON IS THE WORST DEALERSHIP EVER! More

Wow! The Good Old Car Sales People do Exist! I bought 2018 Honda Clarity from Stuart & Earnie from Scott Robinson Honda. I did my home work and arrived at there dealership. They appreciated my ho I bought 2018 Honda Clarity from Stuart & Earnie from Scott Robinson Honda. I did my home work and arrived at there dealership. They appreciated my home work and didn't try to steer me in higher sales pitch. They also gave me Honda Financing, which is great deal. They exceeded my expectations and i bought my first ever Plug In-Hybrid. One of the best car i have ever bought. The people who were involved all the way from front desk to finance department, they were very courteous, diligent and professional. Working at the car dealership can be strenuous and demanding. The people working at the dealership reflects the value of management and ownership. I can proudly say that, this dealership is Good Old American Dealership which gives you pleasant car buying experience. Thanks! More

Purchased the car I wanted I purchased the Accord Hybrid. Fantastic car, amazing technology. I'm truly enjoying my purchase! Fred was very instrumental in securing my car by kee I purchased the Accord Hybrid. Fantastic car, amazing technology. I'm truly enjoying my purchase! Fred was very instrumental in securing my car by keeping it on hold for me. They worked with us to negotiate a deal we could feel great about. More

Purchased Honda Accord Sport Salesman Daniel Caingcoy was very helpful and knowledgeable as to the features on the 2018 Honda Accord Sport I purchased. His professionalism was sec Salesman Daniel Caingcoy was very helpful and knowledgeable as to the features on the 2018 Honda Accord Sport I purchased. His professionalism was second to none. More

Ripping off Customers Don’t trust these guys. Twice I’ve taken my new car here and twice they charged for a tire rotation they didn’t perform. When I confronted them and to Don’t trust these guys. Twice I’ve taken my new car here and twice they charged for a tire rotation they didn’t perform. When I confronted them and told them I marked the tire to check if they actually did the rotation, they refunded my money. I also have a video camera in my car and the mechanic turned off the camera. If there was a negative score, that’s what I would give them. I also don’t trust that they performed the oil and transmission change I paid for but I cannot prove this because they turned off my camera in the car. Bunch of crooks! More

Bait and switch was done when signing contract. After buying 4 new and used cars at dealerships we purchased a new 2016 Honda Civic EX turbo but during the signing of the contract we insisted on pur After buying 4 new and used cars at dealerships we purchased a new 2016 Honda Civic EX turbo but during the signing of the contract we insisted on purchasing of a SERVICE CONTRACT but the finance representative did a BAIT AND SWITCH on us and instead included an EXTENDED WARRANTY that we did not want....I have for 6 months been calling and trying to speak to the finance manager to try and explain what happened but have not even gotten a call back!! I tried to speak to the general manager but always is told that he is unavailable and to leave a voicemail but no call back as of now!! Please be aware that this probably happens to more customers unaware that they had a bait and switch probably due to bad customer service and money... More

Wonderfull Experience!!! Just recieved my Ca plate today!!! I bought my 2018 civic couple weeks and I am very happy . Thanks to Mr. Jovic Anicete for making it possible! I recieved my Ca license plate today and I bought my 2018 civic couple weeks and I am very happy . Thanks to Mr. Jovic Anicete for making it possible! I recieved my Ca license plate today and I wish I can just leave the "Scott Robinson" plate in there. My experience in this dealership was wonderful and Jovic make it possible he is very helpful, very informative,very friendly etc..eyyy most importantly he is very patient with us that day because I know that he is very busy but he took his time explaining everything and I really appreciate it "customer care" thanks again Jovic. I highly recommend Scott Robinson Honda and Mr. Jovic Anicete!!! More

A simple repair became a horrible sales experience! No one likes being cheated, which is reason enough to avoid buying a car from these creeps! I took my 2007 CR-V into Scott Robinson Honda for repair t No one likes being cheated, which is reason enough to avoid buying a car from these creeps! I took my 2007 CR-V into Scott Robinson Honda for repair two weeks ago; I knew it would be a big repair (steering issues) but had the money for a substantial downpayment on a new car if the repair cost was too high. While awaiting my estimate, I was pounced upon by salesman Stuart Lypshits; I told him I had already received a quote on an HR-V via e-mail but he claimed that salesman wasn't in. That was the first of MANY lies. Without my knowledge, he took it upon himself to speak with my service writer (who NEVER returned with the estimate), then quoted a total repair cost of $3000 and repeatedly said it wasn't worth it for a 10 year old car. While I agreed with that, I repeated that I needed to actually see the estimate. He claimed he'd print it but deliberately disappeared until the Service Dept closed, leaving me with no itemized costs to review. I eventually caved and agreed to buy a new Fit, since he claimed the HR-Vs are out of stock. It then took THREE hours for him to locate a Fit from another dealer (he'd lied about having what I wanted on the lot). I'd refused to buy one without leather seats, which he couldn't get, so he promised to 'cover' the cost to replace the interior. Instead, he hid the cost deep within the contract and then claimed I HAD to have the extended warranty on a lease agreement (another lie), boosting a $19K car to $27K! I complained about all of the above but had already signed the contract and put down $7000 (and the payments are still over $300 per month)! To cover his tracks, he then 'demonstrated' HondaLink (required) using my iPhone by sending a message to his cel phone pretending to be me saying "I love my new car; you did a great job!" (I was LIVID)! It's now taken 7 days to complete the additions to the car, leaving me to use a rental car costing me $200 for insurance! Lypshits' sales manager (Aaron Bell) has since done everything to protect this guy, including forcing the service writer to change her story about reporting the repair cost directly to me--which actually would have been over $1K LESS than Stuart quoted! BEWARE: These people are as dishonest as they come and they stick together against the customer! I have filed a complaint with American Honda about their practices and want everyone to know to avoid them like the plague! If I could give them no stars, I'd do it. In over 30 years of buying new Honda cars, I have never been treated so horribly; when this lease ends, I'm done! (Btw, the service department folks--Geoffrey and Margarita--were stellar and not to blame for what happened; this was all down to Sales telling them that I'd decided not to fix my car, which wasn't true). More

great dealership, nice staff looking for a new Pilot and Freddy helped us out. great service, knew all the details about the car, test drives and patience with us and our kids. to looking for a new Pilot and Freddy helped us out. great service, knew all the details about the car, test drives and patience with us and our kids. took the time to explain everything to us. i got a car from him years ago from BMW, and hes with honda again and i was glad to deal with him again. More