Scott Robinson Honda

Oscar and mechanics provide excellent repair and service. They are very efficient and knowledgeable at their jobs. The cashier, shuttle drivers and staff are also very professional. They are very efficient and knowledgeable at their jobs. The cashier, shuttle drivers and staff are also very professional. More

Great experience buying a CPO Honda CR-V! I had a great experience at Scott Robinson Honda Torrance purchasing a CPO Honda CR-V a few days ago. I got a killer deal and absolutely love my new- I had a great experience at Scott Robinson Honda Torrance purchasing a CPO Honda CR-V a few days ago. I got a killer deal and absolutely love my new-to-me car! I particularly wanted to mention my experience as a woman buying a car alone - I felt like I had a fair and respectful experience with the sales manager (Hardip Dhillon) and finance manager (Richard Bruce) that I worked with at this dealership. That being said, I encourage any ladies out there to do your homework before you arrive at the dealership - this is so important to make sure you are getting a fair deal! Don't be afraid to negotiate, and to walk if you feel like you are getting taken advantage of. This was my first time purchasing a car on my own, and if I hadn't taken the time to prepare before I arrived, I very easily could have gotten taken for a ride. Hardip is a really kind and gentle sales manager - no aggressive, hard sell attitude with him at all (which would have made me walk - I'm not here for an aggressive, 'let's take advantage of a woman because she's too dumb to know how to negotiate for a car' attitude). He was helpful and knowledgeable, and worked hard to make a deal I was happy with at a very fair price. Hardip was diligent in following up with me to make sure I was happy once I got my CR-V home, and gave me great customer service throughout the negotiation and purchasing process. Two thumbs up also for Richard, the finance manager who handled all of my paperwork. He was really personable and outgoing, and made sure I understood every document and potential add-on, but never made me feel pressured to buy anything extra. He made the endless paperwork a truly painless experience. Honorary mention to one of the floor managers, Alex, who made sure to greet me and see me off, and make sure I was happy with my experience. Just a quick note on visiting the dealership during Covid-19 - all employees were wearing masks, and all visitors are also required to wear masks. There were hand-sanitizing stations around the showroom, and each desk had a large plexi-glass partition up as added protection. Social distancing was enforced, and I saw employees cleaning door handles and other surfaces regularly. I felt very safe, and appreciated the attention to health and safety standards during this time. Bottom line - go see Hardip Dhillon and Richard Bruce for a great sales experience at Scott Robinson Honda Torrance! More

Excellent car buying experience I was in the market for a white, 2020 Honda CR-V EX-L. I did my homework on the price before contacting any dealerships. When ready, I emailed Long I was in the market for a white, 2020 Honda CR-V EX-L. I did my homework on the price before contacting any dealerships. When ready, I emailed Long Beach Honda, Airport Marina Honda, DCH Honda in Gardena and Scott Robinson Honda and asked for their last, best no haggle price. DCH Honda didn't reply. Long Beach Honda sent me an offer that was very high. I countered, but they told me the price was non-negotiable. Airport Marina sent me a very good price, and I confirmed via email that there wouldn't be anything added to the price, and they said there would not. We went to Airport Marina and the VERY FIRST thing the salesman tried to do was add $1,095 for a destination charge. Next, even though I specifically informed him before hand that I didn't qualify for the Loyalty Program and the salesman confirmed this via email, he told us they had to raise the price by $1,000 because I didn't qualify. I read him our email messages and he said he "made a mistake." So in about 3 minutes, he raised the price by more than $2,000. His "mistake" was in being dishonest. I received a quote from Troy at Scott Robinson Honda. I confirmed via email that there wouldn't be add-ons. At the dealership, Troy was very friendly and professional, and the cost of the car was as discussed. The purchase price I paid was within $100 of my counteroffer that was not accepted at Long Beach Honda. Everybody at Scott Robinson Honda was very friendly and professional. I worked with Lu and Troy through email, and Troy and Ashley at the dealership. Kevin, in financing was equally as friendly and professional. Troy and Kevin did a good job explaining things like the cost and benefit of add-ons like a security system, the benefit of the extended warranty and other Honda offers. There was NO "hard sell" for the items we didn't want. All in all, it was an excellent car buying experience. More

Great service during corona times May 27 I early for my 7am appt and was the first in line. Sean McClelland appeared wearing his face mask, at my Civic Sport at 6:55. I had an appt wit May 27 I early for my 7am appt and was the first in line. Sean McClelland appeared wearing his face mask, at my Civic Sport at 6:55. I had an appt with Tony Tran but Sean mentioned that Tony wouldn't be coming to work today. He introduced himself and quickly began entering info on his tablet. Then we went inside to his desk (which had plexiglass between him & myself). He finalized the work order and he gave me my copy. He said that it would take about 1 1/2 hrs for the service. I proceeded to the waiting area. I noticed the reduced number of seats and the remaining ones were spaced 6 ft apart. 1 hour later, Sean came to my seat and discussed the results of my multi-point inspection. All was good. Than he said that my car was ready. The car porter brought out my car and I noticed that he wiped down my steering wheel, gear selector, door handle. He removed the plastic coverings and handed me the keys. Even though my appt was with Tony, I was glad that Sean was able to help me. He was professional and friendly. Even though I couldn't see his facial expressions, I'm sure that we both know that we had smiles behind our masks. I highly recommend using this dealership for all your serving needs. I don't mind driving all the way from the Antelope Valley (50+ miles) to get my service done here. It's not just because I bought my Civic Sport here. I truly enjoy coming here even during these challenging times. More

Sean was super helpful and really nice! I could tell he was busy, but he was still very patient and was available around the clock if I had any questions or needed anything. If I have to go back for anoth was busy, but he was still very patient and was available around the clock if I had any questions or needed anything. If I have to go back for another service I’m going directly to him! More

The Greatest Service Department in California I have taken my Honda CR-V for regular maintenance at Scott Robinson Hawthorne location for the past three years and have always received quick and gr I have taken my Honda CR-V for regular maintenance at Scott Robinson Hawthorne location for the past three years and have always received quick and great services. But today I had a situation that required their help other than a routine service. I had dropped my ring on the side of the drivers seat and middle console when I went to retrieve the ring it slide into a opening under the drivers seat which I could not retrieve. In a panic I went to their service department to see if they could assist me. Not only did they assist and calm me down they found my ring and did not charge me for their time. People who take the time to help you out are priceless and are very few these days. Service like this is rare. THANKS SO MUCH FOR YOUR HELP SERVICE DEPARTMENT EMPLOYEES. YOUR THE GREATEST. More

Efficient & Effective Service Visit I used the website to schedule B12 Service for my car. Upon arrival I was professionally greeted by Sean who wore a mask and coordinated a "physical I used the website to schedule B12 Service for my car. Upon arrival I was professionally greeted by Sean who wore a mask and coordinated a "physical distancing" handoff of the car and a review of the authorized. Sean later provided options for additional service, with associated context, and quickly informed me when all work was completed. More

Horrible If you are thinking of buying a used car do not shop here. There website says certain card are certified pre owned, when you get to the dealership tha If you are thinking of buying a used car do not shop here. There website says certain card are certified pre owned, when you get to the dealership that car is not certified pre owned and does not have the warranty. I asked the sales guy Randy Lee about honoring the website and giving us the warranty and he said no and pretty much dismissed us. I asked him if he could go speak to the manager and he said no. I would not shop here for a car! I just emailed the manager waiting to see if I will get a response. More