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Scranton Cadillac GMC of Vernon - Service Center

Vernon, CT

4.5
1,964 Reviews

1,964 Reviews of Scranton Cadillac GMC of Vernon - Service Center

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May 11, 2018

Great service I have always had a good experience with Scranton Motors for service. They are always polite and pleasant. All work is completed in a timely manner. M More

by JMW104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2018

Outstanding Customer Service Once again, outstanding customer service! Mike G is always willing to go above and beyond to get the answers I'm looking for! A+ from a very happy cus More

by -JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Griffin
May 07, 2018

Overall pleasant experience Manufacturer recall was performed in a fast and efficient manner. Additional service was completed and reasonably within prior estimate. Fair and acc More

by Michael Caron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorie Fortin, Mike Griffin
May 06, 2018

Thumbs Up Not much to say just great service from the service dept. rep to the tech who did the work. Good job Scranton Motors and Jacob Thomas Marley my tech More

by cchar64803
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorie Fortin
May 06, 2018

Scranton Employees & Mechanics Provides Excellent Service Each time I have had my car serviced at this service center, both the mechanical and customer service was excellent. They are friendly and knowledgab More

by P.Ell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Savage
May 05, 2018

Oil & air filter service The service is timely and reliable. We are long-time clients of Scranton and have now bought 8 cars through this dealership. We have referred other f More

by STIMSONJAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorie Fortin, Mike Judson, Mike Griffin
May 04, 2018

Service and sales Scranton makes you feel so welcomed when you arrive like you are a VIP! They always make you feel comfortable and they do a great job. I would highly More

by MWLF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paulie DiPietro, Amanda Soucie, Samantha Savage
May 02, 2018

Over charge The service was good but over pricing I can even read my bills Oil change and ones brakes for $395 Not sure I will came back More

by guykamg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samantha Savage
May 21, 2018 -

Scranton Cadillac GMC of Vernon responded

Thank you for taking the time to review your recent service visit. We would like to go over the visit and paperwork in greater detail with you. Please call Mike Judon, Service Manager, at 860.872.9145, ext. 138.

April 28, 2018

Not happy Will never go here agin unhappy with this dealer they have no problem taken 55k from me but can’t help me when I have a problem More

by smithe420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
May 21, 2018 -

Scranton Cadillac GMC of Vernon responded

Thank you for taking the time to review your recent visit. We would like to go over the visit in greater detail with you. Please call Ryan Williams, General Manager, at 860.872.9145, ext. 120.

May 28, 2018 -

smithe420 responded

Funny thing I call and leave a message because the gm does not pick up the phone they tell me to call and give me the extension number but yet it’s been a few weeks after calling and leaveing a message and still no call back I am so glad I find this out now because I am now looking for a new dealer that cares about the customer so when I am ready to buy my next truck/suv I will not be going here just so upset that I spend all that money on a truck and the rims look like crap due to a design flaw that no one wants to own up to spend all that money just to be unhappy and have a dealership turn there back

April 24, 2018

Professional people Excellent service they are always willing to go out of there way for you very professional dependable always always polite Curtis the show room is alw More

by 69CHEVYCAMARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, Lorie Fortin
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