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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,286 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,286 reviews

October 23, 2020

I came in to the dealership looking for prices on a used car. I set my budget and never would I have thought I was going to be driving away in a new car while staying within my budget. I was impressed that More

by SMITTI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mitchell, Tudor Freeguard
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

We are so glad that we could hit all the high marks for you Smitti. Thank you for the detailed review and for your business. We appreciate you! Dominick Salemi General Sales Manager

October 23, 2020

Josh was professional and courteous. I wouldn’t hesitate to recommend him and Scranton. They met my expectations of what the sales process should be like. More

by JRAYHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dickson, James Mitchell
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

Enjoy that truck jrayher! We are happy when you are happy and we thank you for taking the time to let everyone know your experience here. Enjoy the truck and thanks again. Dominick Salemi General Sales Manager

October 22, 2020

Second bringing my car to this dealer. Will not be back. Took three trips to the dealer to have problem resolved. I travel 50 min More

by JPASZCZUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kamila Pelliccia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

I would like to offer my apologies, after looking deeper into this it seems our vendor sent the wrong tires twice, we are very sorry for any lost time Tony Dandonoli Fixed Operations

October 20, 2020

Service was excellent - knowledgeable & friendly - but financing was uncomfortable from a COVID standpoint - mask insufficient - didn’t stay over nose & mouth alternately and thin - and sneezy & sniffly e More

by Betsy M
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell, David Tignonsini, Mark Halloran
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

Thank you Betsy for your business and your review. I am sorry that you felt uncomfortable in the finance office but I am happy that you alerted us to your feelings. We take great precautions here and will continue to adapt and learn as we all deal with this disease. Thank you again for your business, your review, and your input. Dominick Salemi General Sales Manager

October 20, 2020

Kamila made my experience personal and I didn’t feel just like another sale. I live in Shelton and drove an hour plus to Scranton but it was worth it. Kamila and I did most of the deal through email and text More

by THEBIGREDBIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell, Mark Halloran
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

The BIGREDBIKE moved up to a BIG TRAILBOSS TRUCK!! Congrats on picking up your beautiful truck and thank you for the glowing review of Kamila and her level of service. She works hard to make sure you enjoy your purchase and thank you for the business and the review. Dominick Salemi General Sales Manager

October 18, 2020

I had a good experience, the sales team was very helpful with getting us all set with what we needed. The staff was very friendly. More

by DEBDOUGHERTY98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tudor Freeguard
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

Thank you Deb and congrats on your vehicle! We are happy to have had the opportunity to earn your business. Thank you again for both and enjoy the vehicle! Dominick Salemi General Sales Manager

October 15, 2020

I purchased a 2015 Toyota Highlander from Scranton Chevrolet, and want to express a sincere Thank you to Nicco Brown ( salesman) and to Dominick Salemi. (General sales mngr) for their compassion, fair More

by Tom H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Salemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

Tom thanks for the great review and your business. Enjoy that beautiful Highlander! Dominick Salemi General Sales Manager

October 14, 2020

Taken in right at 8:30 for service, people were very courteous and friendly, waited 1/2 hour and they were done!! Very, very pleased!! More

by LAVAGIRL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Scranton Chevrolet of Norwich responded

Thank you for the kind words, we strive to provide exceptional service.

October 10, 2020

They have real good sales people there and they are honest with u and they work with people unlike most dealer ships will not work with u at all they just want your money More

by LAWSONBRIAN1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Dickson, James Mitchell, Tudor Freeguard, Alexis Soto, David Durrett, David Courville, Geoff Thielbar, Tony Dandonoli
Nov 09, 2020 -

Scranton Chevrolet of Norwich responded

Wow Brian thank you for the vote of confidence to all. We appreciate the time to let everyone else know about your experience with us and thank you again for your business. Dominick Salemi General Sales Manager

October 10, 2020

9:40 appointment waited till 11:15 test drive did another test drive with 2 guys in truck. Waiting till 1:30 no idea what's going on. Finally asked since nobody came out to me Nobody had any idea s More

by Fred89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellie at service desk was 5 star, Geoff Thielbar, Tony Dandonoli
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