Scranton Chevrolet of Norwich

Wow!! Very impressed I had such a great experience with Scranton Chevrolet of Norwich! First of all, the car itself (2016 Chevy Volt) was a really great deal, much better I had such a great experience with Scranton Chevrolet of Norwich! First of all, the car itself (2016 Chevy Volt) was a really great deal, much better than anything I had seen in my search so far. But the best part of my experience was the customer service from every employee we dealt with. Jay was very kind and helpful over the phone when I first called to set up my appointment. He allowed me to put a small down payment on the car I was interested in over the phone so that it couldn’t be sold before I saw it, which was really nice. When we came in for the test drive we met with Josh, who was great and extremely knowledgeable about the car I wanted to purchase. I never felt rushed or pushed into anything, and he made sure everything was set up for me to come back and purchase the car a few days later. When I came back to finalize the sale, I first met with James, who was incredibly thorough and helpful. He made sure we understood what every form was for, and he went above and beyond to make sure I got a good deal on financing, even securing me an insanely low interest rate on my loan. Even though there were a lot of options for extra things he could try to sell me, he wasn’t pushy at all, and explained which things would actually matter to me and how they could help me (but still didn’t push me into buying anything extra I didn’t want). I felt very reassured that I was being well taken care of. After that, we sat with Bill to finish paperwork and get the car set up. He was also incredibly knowledgeable about my car. I could tell all of the salesmen had been through extensive training and really know the cars they’re selling inside and out. Bill was awesome and very helpful. He sat with us in the car for probably around an hour, going through every button and feature and menu option available in the car, explaining what each thing does in simple terms. It was extremely thorough and helpful. My experience with Scranton Chevrolet of Norwich was top notch from beginning to end. If you are thinking of purchasing a Chevy, you should definitely go to them if you want an amazing customer experience! More

Excellent!!! Kamila was amazing, from the minute I called her she was extemely professional and courteous! My company purchased 2 vehicles from her and she arrang Kamila was amazing, from the minute I called her she was extemely professional and courteous! My company purchased 2 vehicles from her and she arranged to have both vehicles delivered to us the next day!!! We will be purchasing more vehicles from her in the future for sure!! Thanks Kamila!!! Chuck Snyder Civil Engineering... More

Quick Response My father called service center for me for a failed power lift back hatch-they said “come on in” Everyone was so nice and welcoming! I explained the p My father called service center for me for a failed power lift back hatch-they said “come on in” Everyone was so nice and welcoming! I explained the problem-investigated and quick fix it response! Highly recommend this service department to anyone that needs car service! Unfortunately I do not remember any names-sorry about this. More

HIGHLY RECOMMEND Pleasure to work with Tudor, David and James. Efficient, Honest, Friendly, Respectful and Very Knowledgable. Glad to have met these three guys. A v Pleasure to work with Tudor, David and James. Efficient, Honest, Friendly, Respectful and Very Knowledgable. Glad to have met these three guys. A very positive experience. Will definitely return for my next vehicle. More

Helpful and Thorough Detailed service! Honest service! Looking forward to going back! Made buying a used car simple and helped me stay in my budget. I didn’t feel rushed o Detailed service! Honest service! Looking forward to going back! Made buying a used car simple and helped me stay in my budget. I didn’t feel rushed or pushed into make a decision. Definitely recommending this dealership. More

Great customer service Amy was super helpful and got us into a loaner car for the day even though it was a quick fix because we had to have our son at a doctors appointment. Amy was super helpful and got us into a loaner car for the day even though it was a quick fix because we had to have our son at a doctors appointment. She was helpful and got our car done and kept us in the loop the whole time More

Service Had to call back several times to get a time when they would pick me up kept saying they would get right back to me each time was about 15 minutes wai Had to call back several times to get a time when they would pick me up kept saying they would get right back to me each time was about 15 minutes waiting time More