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Scranton Chevrolet of Norwich
Norwich, CT
2,278 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,278 reviews
November 02, 2019
Service for my truck I found someone ready to greet me as I drove in for service, on time, and ready to get things started, In the past I had to wait at times for the sta I found someone ready to greet me as I drove in for service, on time, and ready to get things started, In the past I had to wait at times for the start of the service process ,but that was before Scranton. The service I requested was carried out in a clean work area, which I feel reflexes on the service itself. I found the waiting area clean and comfortable. The service was completed in a timely fashion. More
by oldmaplefarm
Verified Customer
November 02, 2019
Oil Change Always pleasant and they get you on the road again quickly. Very easy to set up appointment on-line too. Waiting area is comfortable and they have fre Always pleasant and they get you on the road again quickly. Very easy to set up appointment on-line too. Waiting area is comfortable and they have free coffee. More
by MARY-FEENEY
October 31, 2019
Scranton shoots Street. No punches pulled. I can only speak for Kamilla. Whenever I dealt with her, I told her exactly what I wanted and she has always made it happen. My time has never been wa I can only speak for Kamilla. Whenever I dealt with her, I told her exactly what I wanted and she has always made it happen. My time has never been wasted. If anything I was confused about or disgruntled about, she took care of it and made it happen. Taking care of a paperwork has always been professional, inefficient. Any error caught has been fixed immediately. It can be a great experience for a person who has had bad experiences. More
by BIGMACK276
October 30, 2019
Honest and upfront The dealership worked with me until I felt satisfied about making the purchase. The salesman, manager and finance officer were all extremely upfront a The dealership worked with me until I felt satisfied about making the purchase. The salesman, manager and finance officer were all extremely upfront and honest with me throughout the process. Ultimately, purchasing a vehicle can at times be a stressful experience, this was not the case at Scranton Chevrolet. More
by TIMOTHYCAMPOMINOSI
October 26, 2019
Clean slate I brought my suburban in for 2 recalls and an oil change 6 days ago. I was very impressed and pleased with the kindness of the women that greeted me a I brought my suburban in for 2 recalls and an oil change 6 days ago. I was very impressed and pleased with the kindness of the women that greeted me and showed me around the service department. Also my car was done 2 hours quicker than they had initially said. However today i noticed that my front brakes sounded like metal in metal. Further investigation revealed that my front breaks were worn severely as well as my front driver rotor. Another sign that the brakes were well spent was the brake fluid was almost to the minimum mark. I was extremely upset when i looked at the ”quality vehicle inspection” which showed everything to be green or OK including my air conditioning system (which has been broken for months) and my windshield washer which has been low for 2 weeks now. I did bring the vehicle back so it could be evaluate and was greated by a different but equally very pleasant woman. I was pleased with the work that was done on my front brakes and rotors. After it was determined that they needed to be replaced I was put into a loaner car so I could run some errands with my baby. I was pleased that Scranton Chevy took into consideration that a recall was just performed on the breaks and they were more than fine less than 1 week prior when billing me for the breaks and rotors. I’m still a little concerned about the inspection report regarding the other issues but considering their honesty and fairness on my second trip I will give them another shot and consider this a clean slate. More
by Nkrucelak
October 25, 2019
Oil change Got me in and out for oil and tire rotation in 35 minutes and gave me some tire shine which they had to go get because they didn’t have any in the shp Got me in and out for oil and tire rotation in 35 minutes and gave me some tire shine which they had to go get because they didn’t have any in the shp More
by JOE.ZONE
October 23, 2019
Got the vehicle I needed. Going to a dealership has always been a difficult thing for me to decide to do. When I came to accept that it was time to step up to a heavy duty truc Going to a dealership has always been a difficult thing for me to decide to do. When I came to accept that it was time to step up to a heavy duty truck I looked around allot. I knew what I needed and had allot of trouble finding it anywhere else so I made the drive from MA down to Norwich It took me just over 2 weeks from initially contacting to when I finally had time off of work (6 nights a week) to stop in but Kamila stayed in contact throughout. I am very happy with how this purchase went. I have purchased many vehicles from dealers and this has been the smoothest. While I hope I do not need another vehicle for quite sometime I would return to purchase again. More
by Eugene
October 22, 2019
Visit to Scranton Chevrolet for Service Went to Scranton for maintenance, dealt with Amy Hogberg. Wonderful, friendly and knowledgeable lady. She took care of everything for me - an asset t Went to Scranton for maintenance, dealt with Amy Hogberg. Wonderful, friendly and knowledgeable lady. She took care of everything for me - an asset to your company!! More
by LAVAGIRL46
Employees Worked With
Amy Hogberg
October 20, 2019
Fast friendly My experience was great from start to finish! No complaints here and will def use Scranton for all my service and dealer needs! In and out in just a f My experience was great from start to finish! No complaints here and will def use Scranton for all my service and dealer needs! In and out in just a few hours! More
by ROBERTSILVA286
October 20, 2019
Had excellent experience Would recommend to friends . service manager was very accommodating.sales man was very knowledgeable of truck the finance manager was very knowledgeab Would recommend to friends . service manager was very accommodating.sales man was very knowledgeable of truck the finance manager was very knowledgeable and helped us greatly! We walked away feeling great about our purchase and kept price of payments within our budget. I’ll be back when it’s time to either get new or upgrade! Great people More
by JDMCVICKER
Employees Worked With
James Mitchell, Mike Kievits, Amy Hogberg
