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Scranton Chevrolet of Norwich
Norwich, CT
2,263 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,263 reviews
July 09, 2019
Oil change Despite showing up early on the day after a holiday without an appointment, the shop got me in almost immediately. The service took longer than usual Despite showing up early on the day after a holiday without an appointment, the shop got me in almost immediately. The service took longer than usual due to a few techs calling out, but not too bad. More
by Tjr1256
Verified CustomerEmployees Worked With
July 09, 2019
Charged for services not completed Paid for oil change and tire rotation. Tires were not rotated but I was charged the service. I have a tree sap stain on my rim and was able to use tha Paid for oil change and tire rotation. Tires were not rotated but I was charged the service. I have a tree sap stain on my rim and was able to use that to determine my tires were not rotated. Last oil changed the service report had my front brakes as yellow and this report has them as green even though they weren’t replaced. More
by SMITH.DANIEL0510
Employees Worked With
July 07, 2019
Everyone in sales and finance, FANTASTIC I worked with Tudor and James mostly. But everyone was very friendly, welcoming, and worked together. I received my car for a very good deal and James I worked with Tudor and James mostly. But everyone was very friendly, welcoming, and worked together. I received my car for a very good deal and James in finance did a great job of explaining everything. I also recommend working with Tudor if you're thinking of buying a car here. Charming gentleman and super helpful. David in Management also very welcoming! More
by JR999
Employees Worked With
Other Employees :
Dave in Management , Jeffrey Dimmock, James Mitchell, Tudor Freeguard
July 07, 2019
Straight forward, no bs. From the moment I walked in, the staff is courteous and friendly. Kamila has been my sales rep for a car, and a truck and two leases. She goes the From the moment I walked in, the staff is courteous and friendly. Kamila has been my sales rep for a car, and a truck and two leases. She goes the extra mile. James in finance was great. He didn't try to up sale me a bunch of stuff I didn't need. The people at Scranton Chevrolet make buying a car a pleasant experience. More
by Chevy in Waterford
July 05, 2019
Silverado under warranty but stil cost me $582 I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership charges 582 “not covered under warranty??? Not right..... 4wd is part of power train but this specific part is not. Truck should not have had an issue like this with only 48000. I have been a Chevy owner for many years but this issue will make me re think my next purchase of a Chevy. More
by FCONNORS64
July 03, 2019
Efficient, friendly & informative truck leasing experience. From the Leasing Consultant to the Inventory Manager to the General Sales Manager to the Finance Manager my experience was efficient, friendly, and in From the Leasing Consultant to the Inventory Manager to the General Sales Manager to the Finance Manager my experience was efficient, friendly, and informative. Scranton Chevy offered a fair amount for my trade-in vehicle and used multiple incentives to lower the total cost of the new vehicle. Thank you Scranton Chevy team. More
by virtualbisson2
Employees Worked With
Other Employees :
James Mitchell, Kris Dunning, Tudor Freeguard
July 02, 2019
Dead battery Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hour Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hours, actual services was less than 1-2 hours. Battery not covered under certified warranty. Manager and clerk didn’t seem to care about my concerns More
by JOEYMORALES81
Employees Worked With
June 29, 2019
Great experience Kamilla was very helpful in helping me find the right truck . She was very knowledgeable on all the different trucks you have without having to look u Kamilla was very helpful in helping me find the right truck . She was very knowledgeable on all the different trucks you have without having to look up anything . Your credit manger was also very helpful in getting me the right loan . More
by PRIME82RESTANDBAR
June 28, 2019
My experience at scranton chevy Overall the service good.they gave me info that helped make it easy to understand what was good for me.they got me in the car I wanted Overall the service good.they gave me info that helped make it easy to understand what was good for me.they got me in the car I wanted More
by Animosity1
Employees Worked With
James Mitchell, Tudor Freeguard
June 27, 2019
Tahoe Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now More
by ssn690
