Scranton Chevrolet of Norwich

Service to fix a recall and oil change I made an appointment because I got a letter for a recall on my husband’s Trax. I went in for the appointment and I was told they were only going to i I made an appointment because I got a letter for a recall on my husband’s Trax. I went in for the appointment and I was told they were only going to inspect the recall to see if it need to replace a part. On the phone when I made the appointment I was told that they would inspect the car and if they needed to replace it it would be done. That did not happen they did not have the part to replace it. They had to order it. I asked when it would be in. I was told they had no idea. That did not make me happy. More

Great Except Price Everyone I talked to was great and the service was quick and flexible. The price was high due to labor and that was the downside of my visit. Everyone I talked to was great and the service was quick and flexible. The price was high due to labor and that was the downside of my visit. More

Extremely Rude and unprofessional Wont do Business here again and would not recommend and if you have an issue the GM Matt will just hang up on you as well! Wont do Business here again and would not recommend and if you have an issue the GM Matt will just hang up on you as well! More

Oil change Despite showing up early on the day after a holiday without an appointment, the shop got me in almost immediately. The service took longer than usual Despite showing up early on the day after a holiday without an appointment, the shop got me in almost immediately. The service took longer than usual due to a few techs calling out, but not too bad. More

Straight forward, no bs. From the moment I walked in, the staff is courteous and friendly. Kamila has been my sales rep for a car, and a truck and two leases. She goes the From the moment I walked in, the staff is courteous and friendly. Kamila has been my sales rep for a car, and a truck and two leases. She goes the extra mile. James in finance was great. He didn't try to up sale me a bunch of stuff I didn't need. The people at Scranton Chevrolet make buying a car a pleasant experience. More

Everyone in sales and finance, FANTASTIC I worked with Tudor and James mostly. But everyone was very friendly, welcoming, and worked together. I received my car for a very good deal and James I worked with Tudor and James mostly. But everyone was very friendly, welcoming, and worked together. I received my car for a very good deal and James in finance did a great job of explaining everything. I also recommend working with Tudor if you're thinking of buying a car here. Charming gentleman and super helpful. David in Management also very welcoming! More

Silverado under warranty but stil cost me $582 I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership charges 582 “not covered under warranty??? Not right..... 4wd is part of power train but this specific part is not. Truck should not have had an issue like this with only 48000. I have been a Chevy owner for many years but this issue will make me re think my next purchase of a Chevy. More

Efficient, friendly & informative truck leasing experience. From the Leasing Consultant to the Inventory Manager to the General Sales Manager to the Finance Manager my experience was efficient, friendly, and in From the Leasing Consultant to the Inventory Manager to the General Sales Manager to the Finance Manager my experience was efficient, friendly, and informative. Scranton Chevy offered a fair amount for my trade-in vehicle and used multiple incentives to lower the total cost of the new vehicle. Thank you Scranton Chevy team. More

Dead battery Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hour Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hours, actual services was less than 1-2 hours. Battery not covered under certified warranty. Manager and clerk didn’t seem to care about my concerns More