Scranton Chevrolet of Norwich

Oil Change and wheel balance appointment Second visit in a row I make an appointment and when I show up I’m told I don’t have an appointment and that I was scheduled to just drop off my car a Second visit in a row I make an appointment and when I show up I’m told I don’t have an appointment and that I was scheduled to just drop off my car and pick it up later in the day. When I dropped off my car, the lady told me it will take about an hour to an hour and a half for service, it took two hours. No apologies, no discounts nothing. Although I enjoy the services I receive and the convenience of your location, this can’t continue to happen. More

First time service I was really upset when I came back to my car after picking it up from the red carpet service (Mohegan employee) and my radio station was changed to a I was really upset when I came back to my car after picking it up from the red carpet service (Mohegan employee) and my radio station was changed to a Spanish channel and it was like a preset change so someone had to go out of their way to change it. I also never received a sticker to let me know when my next oil change was. I called and they just apologized but I was really frustrated because I go to Walmart service center and get my car vacuumed and everything and when I came to you, my radios were all changed around and I didn’t get a sticker for the next visit. More

Explanation They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it They didn’t explain the results of their inspection. Luckily I read the paperwork. Apparently I have stuck calipers... would have been nice to hear it from them instead of reading about it since they did the last brake inspection and everything was “ fine” when it was under warranty but still I had noise and pulsation... First appointment was ok I was there for a few hours when they told me I would have to reschedule for another day. It took over a week to get ahold of someone to reschedule. This repair took about an hour and change so that wasn’t bad. Overall poor communication and they don’t seem to eithe care about what they are doing or know what they are doing. We will see if the check engine light comes back on. More

Excellent service, and personnel. Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work w Had to bring in my used vehicle for warranty work, multiple times for multiple issues and was totally satisfied with the attentiveness and hard work we recieved from the entire service department. Our service representative Sarah went out of her way to deal with the warranty company and was able to handle the situations effectively and in a timely manner. I would recommend this facility at any time. Thank you for all the hard work. More

Great Dealership Was only going to Scranton to look at a Chevy Colorado with no intention to buy. In fact I was going to go to another dealership to look at a VW car. Was only going to Scranton to look at a Chevy Colorado with no intention to buy. In fact I was going to go to another dealership to look at a VW car. Ended up buying a Colorado. Thank you for making it impossible for me not to buy from Scranton! Thumbs up to Kamila and James. More

Mike was great. The experience was no stressful I called after finding a great price on the net and low and behold, it was fair and not a bate and switch. Went in and the process was the same. I called after finding a great price on the net and low and behold, it was fair and not a bate and switch. Went in and the process was the same. More

With out a doubt the best car buying experience. The purchase of my new Eqinox was not planned, however I could not pass up the dealer incentives. What really made me purchase my new Equinox was Kami The purchase of my new Eqinox was not planned, however I could not pass up the dealer incentives. What really made me purchase my new Equinox was Kamilla my salesperson, she was very helpful and a pleasure to work with. I will and have told my friends to ask for her. James made the reams of paper work a pleasure. More

New truck The people working at the dealership were great and easy to work with.love my new truck.i would recommend this dealership to anyone interested in buyi The people working at the dealership were great and easy to work with.love my new truck.i would recommend this dealership to anyone interested in buying a new vehicle. More

Extremely professional Everyone was extremely helpful and professional they made buying our new vehicle a smooth and easy process. They worked very hard locating just the ri Everyone was extremely helpful and professional they made buying our new vehicle a smooth and easy process. They worked very hard locating just the right car for us. Kamila our sales person was knowledgeable, friendly, and hard working, all of her effort was greatly appreciated. James the finance guy did a great job explaining every step and made all the paperwork easily understood. We would like to thank them both for making this car buying purchase an outstanding experience. Dennis and Carrie Triba More

Clean and professional Great service. Josh was very accommodating and knowledgeable about the vehicle. James was very thorough and efficient. I had a good experience that w Great service. Josh was very accommodating and knowledgeable about the vehicle. James was very thorough and efficient. I had a good experience that was handled well by the staff. More