Scranton Chevrolet of Norwich

Screwed up brakes I realize that my 2002 pickup has issues in regards to rust. Had the brakes completely redone (I thought) Cost was 4800. Drive about 50 miles and had I realize that my 2002 pickup has issues in regards to rust. Had the brakes completely redone (I thought) Cost was 4800. Drive about 50 miles and had a complete brake failure. Barely made it back to the dealer and was told they didn't replace the lines just everything else. Wasnt pleased Lines were completely compromised. Was told they had to order the parts and had to wait and it was a six hour job. Parts came in wasn't done that day was told the tech was coming in on Saturday to finish that didn't happen either. Finally got the truck on Tuesday. Was charged for parts only. When I did go that night to pick it up from sales Dept Vehicle was not secured. Overall not a great experience but will be back. More

Very good Went to Scranton for car’s first oil change on new car. Oil change and tire rotation at no charge. Please how can I complain. Went to Scranton for car’s first oil change on new car. Oil change and tire rotation at no charge. Please how can I complain. More

Excellent Very happy with experenice. Professional and down to earth. Fair trade in value. Very happy with price negotiations. I will recommend to friends Very happy with experenice. Professional and down to earth. Fair trade in value. Very happy with price negotiations. I will recommend to friends and family. More

Awesome experience great staff i will go here forever Great location i will never go anywhere else best ppace ever best staff at any dealerships in ct and the best part is they let you pick what you want Great location i will never go anywhere else best ppace ever best staff at any dealerships in ct and the best part is they let you pick what you want More

Excellent service Made everything easy, mike was very accommodating to our needs. He was very pleasant to deal with and there was no pressure. Would definitely go back Made everything easy, mike was very accommodating to our needs. He was very pleasant to deal with and there was no pressure. Would definitely go back and use Scranton again. More

Love this place They was helpful and very detailed.. help me get into my first car and I couldn’t be any happier... staff great and very friendly.... They was helpful and very detailed.. help me get into my first car and I couldn’t be any happier... staff great and very friendly.... More

Oil change, tire rotation and wash Scranton always does an exceptional job. Faith was very attentive and Gene did an excellent job of cleaning up my truck. They are employees that reall Scranton always does an exceptional job. Faith was very attentive and Gene did an excellent job of cleaning up my truck. They are employees that really are a differentiator in service! More

great experience.from start to finish From the initial scheduling of my service appointment for a warrantied air conditioning repair until I drove away with "cold air blowing" my experie From the initial scheduling of my service appointment for a warrantied air conditioning repair until I drove away with "cold air blowing" my experience was all positive. The service advisor was courteous and took the time to accurately describe the problem on the repair order. When I left my car to be repaired, the service advisor arraigned for complimentary shuttle service. My repair was completed as scheduled and the repair was explained to me. I STRONGLY RECOMMEND Scranton Chevrolet of Norwich!!! Great facility and professional staff. More

Surprised that the trade in value was BB value and not a low ball offer, It was easy to work with knowing that for the deal Thank you that the trade in value was BB value and not a low ball offer, It was easy to work with knowing that for the deal Thank you More

Great crew of people I thought the dealers did a great job. I do think there needs to be a better explanation to things the customer is looking for. Exp. If a customer sa I thought the dealers did a great job. I do think there needs to be a better explanation to things the customer is looking for. Exp. If a customer says he would like something specific that it should be focused on. More