Scranton Chevrolet of Norwich

It was a pleasure and easy to work with Asa Zorn and Ed Haddad as Scranton Haddad as Scranton More

All the staff was pleasant, and the purchase and delivery process was smooth as well. CPO 172pt. Inspection was not completed satisfactorily. process was smooth as well. CPO 172pt. Inspection was not completed satisfactorily. More

Kamila is a phenomenal sales person and gave me so much information about the vehicle and the sale..Thanks Ed for working so hard on the financing. Love my truck!!! information about the vehicle and the sale..Thanks Ed for working so hard on the financing. Love my truck!!! More

What started as a pleasant car buying experience quickly turned into the worst experience ever! We arrived at the dealership shortly after 4PM on Saturday. When we first walked in no one was around to help turned into the worst experience ever! We arrived at the dealership shortly after 4PM on Saturday. When we first walked in no one was around to help us but after a few minutes Kamila came over and asked if we were being helped. We had inquired online about a used Traverse and Steve had called us to confirm it was still available. Steve was finishing up with a customer so Kamila asked if we would like to look at the car. She pulled it up front and when Steve was available he came over and we test drove the vehicle. We were very interested in the vehicle but they were closing and we didn’t want to make a rushed decision. Since they were closed the next day, we said we would call first thing Monday morning with a deposit, if we were interested. Steve stepped away to speak to who I believe was the inventory manager and let them know our plan. This individual’s response was we need to make sure this isn’t a pipe dream. It was so rude and unprofessional. I can’t support a business who employs people who speak this way about their customers. I really hope Steve and Kamila find a new employer because they were wonderful to work with and they do not deserve to work in this type of environment. Also, I hope training is offered to ensure others are not discriminated against for their perceived financial status or any other reason. More

Prompt and courteous service my car was taken in the appointment time. Will definitely continue to have my car serviced at Scranton Chevrolet. appointment time. Will definitely continue to have my car serviced at Scranton Chevrolet. More

I had my girlfriend take my truck in for an oil change. Was supposed to take an hour it took 3. Had to remind them it was free. And staff did not notify her it was finished. She spent an extra 1.5 hours in Was supposed to take an hour it took 3. Had to remind them it was free. And staff did not notify her it was finished. She spent an extra 1.5 hours in the waiting room then decided to ask if it was finished. Oops, sorry. It was finished 1.5 hours ago. Not happy More

Dealer overcharges for service such as a transmission replacement they quoted me $10000 for. $5800 job replacement they quoted me $10000 for. $5800 job More

The oil change and tire rotation was done in a timely manner. All members of the staff in the garage were welcoming. manner. All members of the staff in the garage were welcoming. More

Difficult to get a reasonable resolution for a chip in the paint that is the dealerships responsibility. the paint that is the dealerships responsibility. More

Usually it's fine but they started doing something to my car without telling me. car without telling me. More