Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Scranton Chevrolet of Norwich - Service Center
Norwich, CT
1,214 Reviews
Today:Open today 8:00 AM - 5:00 PM
Closed Now
View All Hours
Hours
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
1,214 Reviews of Scranton Chevrolet of Norwich - Service Center
Sort by
May 26, 2022
I am always happy with my service, and the staff is always helpful and friendly! always helpful and friendly! More
by JAMESPENDERGAST1958
Verified CustomerEmployees Worked With
May 24, 2022
I am very pleased with the diagnosis and repair work that scranton Chevy performed on my Silverado. I also like the way that I was contacted with the progress through text. Thanks Bob Johnson. scranton Chevy performed on my Silverado. I also like the way that I was contacted with the progress through text. Thanks Bob Johnson. More
by Rmjlogaol.coma
May 22, 2022
You diagnosed things wrong you tell me things are wrong with my vehicle then you say it needs this I tell you to fix them and then you say you told me to do it and had my oil changed never change my oil an with my vehicle then you say it needs this I tell you to fix them and then you say you told me to do it and had my oil changed never change my oil and charge me More
by ljwillette70
May 22, 2022
I dropped off my car at 8:30am. I didn't get a call when it would be ready for pick up. I called them around 4pm to see if they were done with my car. They said they called my husba I didn't get a call when it would be ready for pick up. I called them around 4pm to see if they were done with my car. They said they called my husband to tell him the details of their findings. I then called my husband to see if they did call him and they didn't. They blatantly lied to me which I truly do NOT appreciate. I insisted that they send someone to pick me up since I had no car and no one to bring me to the dealership and I needed my car to take my children to school the next morning. They sent a mechanic out to get me and when I got to the service dept, everyone had left for the day. I was pretty livid because I had just talked to them and they told me they would be there to check my vehicle out. I had a sales guy help me get my car from the service dept. Their service dept is unorganized and no one seems to communicate well with the customers or each other for that matter. There are 2 or 3 people in the dept that are knowledgeable and efficient but everyone else, not so much. More
by DaltonGang
May 18, 2022
Great communication and timely resolution of my issue. Thanks to this competent and reliable team! Thanks to this competent and reliable team! More
by alan.merriman
May 14, 2022
Very efficient and friendly staff. Always take excellent care of my car and keep me informed of any issues. Always take excellent care of my car and keep me informed of any issues. More
by JDODGE28
Employees Worked With
May 11, 2022
The cost to change oil was 112 dollars which is very high 😟 coupons should be offered for returning customers 😟 coupons should be offered for returning customers More
by John 23
Employees Worked With
May 11, 2022
I bought a gmc Denali 2021 the truck has been in the shop twice and for over a month still haven’t got it back had every excuse in the book and was denied a loaner 70k for a truck and denied after couple mon twice and for over a month still haven’t got it back had every excuse in the book and was denied a loaner 70k for a truck and denied after couple months it’s been problematic the tano cover leaks told me they all do lol that was one big factor on buying the truck also two weeks of me calling then a response oh I didn’t know your truck was here.Anyway they’ll tell you anything to sell you a vehicle but your nothing when the paper signed also they took the engine parts and put it on my brand new truck seats and on my jacket pics I def have the service manager said he would talked to the guy lol what anyway be smart you think I’m the only one treated like this def not but I’m not a complainer but any means but dam I own a buisness I would never treat and lie to my clients for what reason just fix the situation move on but you my review is negitive 10 More
by CAMANDSONSLLC
Employees Worked With
Whoever calls you
May 11, 2022
Not impressed. .came in for a recall...did not fix the problem had to come back and ask what the problem was.....why didn't you just tell me???? .came in for a recall...did not fix the problem had to come back and ask what the problem was.....why didn't you just tell me???? More
by Slyone162424
Employees Worked With
Woman not listed! Was fantastic though so not remember her name
