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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,210 Reviews

1,210 Reviews of Scranton Chevrolet of Norwich - Service Center

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June 26, 2021

Always friendly and professional service. Willing to answer questions and research if they don’t have the answer. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Jean
June 26, 2021

I was very disappointed this time I had a 2: appointment for an oil change and it wasn’t until 4: when they finished! More

by kathrinebuskey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I didn’t get his name
Jul 12, 2021 -

Scranton Chevrolet of Norwich responded

I am so sorry, we know your time is very valuable and I would like the opportunity to speak to you on your next visit. Tony Dandonoli Scranton Chevrolet of Norwich

Jul 12, 2021 -

kathrinebuskey responded

I’m sorry I won’t be back. I have a personal mechanic who will work on my car. I use to work in a service department for 7 years and if our mechanics were running behind we always told our customers how sorry we were that they we’re running behind. That’s all they had to tell me is that they were running behind. It makes a world of difference respecting other people’s feelings.

June 25, 2021

Always great service, Tammy and her team do a great job. More

by Mpemailpromotions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Jean
June 25, 2021

They wanted to charge me $134.00 for a 7 second error code read that any parts store in the nation would do for free! I took my truck to a different place and they beat Scranton’s price by over $250.0 More

by CWJARVIS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Jean
June 25, 2021

Oil change and service were fine, but as usual the appointment was never actually made and the communication was sub par -frustrsting overall. More

by ASHLEYHEWKO14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
June 25, 2021

Very friendly people always have an awesome experience every time I go they take time to explain what you're getting done I give a five-star good service I don't always deal with the ones I put stars on b More

by AMANDA.D80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Dickson, James Mitchell, David Tignonsini, Terry Jean
June 21, 2021

Tammy the service manager was great. My truck had an issue with the navigation and gps. Once the issue was found she contacted GM and made it right. More

by Sizzo32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2021

They had my car for about 2 months. The first time they gave it back without fixing it after 3 weeks. It took another 4 or 5 weeks to finally get it back and actually fixed. When I went to pick it up it w More

by TRINAMURPHY15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Dickson
Jul 06, 2021 -

Scranton Chevrolet of Norwich responded

We are very sorry and would like and would like to speak to you about correcting the errors. please feel free to contact me. Tony Dandonoli Scranton Chevrolet of Norwich

June 19, 2021

Local dealer has been good to work withWhen I bring in a Local dealer has been good to work with When I bring in a vehicle for routine service I am greeted and vehicle is checked with the service scanner More

by bruceminer
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rico Bozzini, Terry Jean, Joseph Brockett
June 18, 2021

Great service and the people who helped me were fantastic. They will definitely have my service again if I need it. Although hopefully I don’t need it More

by justinkules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Dandonoli
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