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Scranton Dodge Chrysler Jeep RAM

Scranton, PA

2.7
319 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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1146 Wyoming Avenue

Scranton, PA

18509

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Showing 319 reviews

March 09, 2020

Bought a used 2016 Ram 1500 and love it. Josh was very good to work with, there were a few things that needed to be addressed on purchase such as: the trim on the driver side roof had come off and the tir More

by timharmer20
Recommend Dealer
Yes
Employees Worked With
Josh Symuleski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

It's wonderful to know of Josh's outstanding level of care. Thank you for taking a moment of your day to share your recommendation, Tim! Let us know if we can be of assistance again with anything else. We are here to help. Please enjoy your RAM 1500!

March 09, 2020

I purchased a brand new jeep compass and it was nothing but ease thanks to the service that Josh provided for me. I highly recommend him as a sales agent and it would be a pleasure to do business with him More

by Maureen
Recommend Dealer
Yes
Employees Worked With
Josh Symuleski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Maureen, thank you for the positive review and rating! We are happy to know that you had a good car buying experience with us and with the help of Josh. We appreciate you recommending us and we hope to see you again soon!

February 22, 2020

The most unprofessional sales rep I've ever dealt with I must say, of all the vehicle transactions I've made over the years, my time spent dealing with Josh Symuleski has been nothing short of a nightmare More

by matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Symuleski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Matt, I extend my regrets to learn of any communication during your shopping experience you felt did not meet your expectations. I would like to better understand what happened and look into providing my assistance. Would you mind reaching out to me when you have a moment to discuss further? Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

Feb 23, 2020 -

matt responded

What is the best way of reaching you?

February 20, 2020

Overall great experience. I would recommend Chris to anyone. He is helpful, patient, polite and I really enjoyed my experience with him. It is nice not dealing with one of t More

by angietc93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Montagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Berthiaume
Feb 21, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Hi there, thank you for the great review! We're glad to hear your experience with Chris was positive. We welcome you back anytime!

February 18, 2020

I bought my Jeep from Tunkhannock dodge a few years ago. Engine light kept coming on and off but this time it stayed on so I figured since Scranton was closer I would take it there. I have a extended warran More

by Picklejuice7147
Recommend Dealer
No
Employees Worked With
John Epp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I am troubled to learn of your disappointment with any service recommendations regarding your recent experience. Please know I take your feedback seriously and would like to speak with you to learn more about what had happened. Please contact me when you have a moment. Thank you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

February 01, 2020

Thanks for the great service experience at this dealership. Working with Clint Bednar was great. We will definitely be back. Thanks again the Mihalich’s. More

by smihalich
Recommend Dealer
Yes
Employees Worked With
Clint Bednar
Feb 01, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

You are very welcome. Thank you for choosing us to meet your needs. It was our pleasure.

January 30, 2020

Customer service is terrible. Please never go here. They ruined my paint and never fixed my issues. They basically said there's no way it was them that damaged my vehicle and refuse to fix it. After More

by Zackattack
Recommend Dealer
No
Employees Worked With
Not listed
Jan 31, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

​Zack, Our Service Manager, Mike Flynn, has been trying to reach out to you to discuss these issues. We understand your frustration over the repeated visits and have been following the advice of Jeep engineers to remedy the water leaks on your Wrangler. Please respond to Mike Flynn at your earliest convenience. Thank you.​ ​​ ​Best, ​Matt Pompey ​Scranton Dodge Chrysler Jeep Ram

Jan 31, 2020 -

Zackattack responded

He has not tried to reach out to me so do not lie. I always have to call and leave messages to wait for a response, which takes hours by the way. I have spots i can clearly see seals ripped up and when i tell them all of this they disregard it and do nothing by just saying they moved seals and it works great now

Jan 31, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Mike Flynn left a message on the phone number ending in 0977. Please let us know if there is a better number to reach you at. Thank you.

Feb 01, 2020 -

Zackattack responded

Funny how i only recieved a call after these reviews. Yet still he said nothing about the damages your employees did to my vehicle. I'm tired of being nice and feel its time to get my lawyer involved.

Feb 15, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, We have received your review and a member of our team will be following up. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

January 26, 2020

Can only say they are a typical car dealership Some was good, some was just OK. Nothing stellar at this dealership. Nothing for me to say I'll go back or I would recommend. Purchased a Jeep Wran More

by nytq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim O"Malley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Symuleski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica in the service department when getting the latches and sticker taken care of.
Jan 27, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I am concerned to learn about your dissatisfaction regarding the quality of our selection and your overall experience with us. Please feel free to reach out to us so that we can discuss and address your concerns. I look forward to hearing from you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

January 04, 2020

perfect I just realized the day before my daughter was driving back to Nashville a light was out on her jeep. With no appointment , I walked in and was taken More

by lanamarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Bednar
Jan 05, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you so much for taking the time to share your perfect feedback! We'll be sure to thank Clint for taking such great care of any concerns with your daughter's Jeep. Let us know if we can assist you again. Our team welcomes you again!

October 10, 2019

2019 Dodge Ram bought in April 12,000 miles on it Tires are bald needs alignment. Took to four shops all said bad alignment not the tires . Scranton Dodge service is pathetic did nothing want to charge for More

by aladore4138
Recommend Dealer
No
Employees Worked With
Josh Symuleski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, It's unfortunate to learn of your disappointment with any customer that did not exceed your expectations regarding your experience with your tires. Your satisfaction is important to us and I would like to connect with you to better address your concerns. Please contact me when you are free. Thank you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

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