Scranton Dodge Chrysler Jeep RAM

I started purchasing my cars from Scranton Dodge 12 years ago and I haven't gone anywhere since. Since Day 1 (with Mike McConkey), my requests have been met. He has always been gracious, polite, and knows ago and I haven't gone anywhere since. Since Day 1 (with Mike McConkey), my requests have been met. He has always been gracious, polite, and knows exactly the type of car I am looking for and he is the main reason we (my husband and I) keep going back there. We know by going there, what we can expect because of the consistent great service we receive. I highly recommend Mike and the team at Scranton Dodge! More

Dodge is a good name because you should Dodge it if at all possible. Bought a used car last spring went to pick it up. They were getting ready to close and sat us in a cubicle with a bunch of car parts. T all possible. Bought a used car last spring went to pick it up. They were getting ready to close and sat us in a cubicle with a bunch of car parts. This guy comes up behind me and throws a key FOB over my shoulder. Then some other joker comes out using vulgar language in front of customers. I said wheres the other one he says (rudely) theres only one. We said deals off. Next day they call us and say oh we'll get you a key FOB and even put it in writing. A month later no key FOB so we were concerned we may lose the only one or someone else had one. I called and Mr. McConkey refuses to talk to me tells receptionist to tell me "we don't have it" yet. This went on for months. At one point he told the receptionist to hang up on me. I wasn't rude but there were other problems like components for the spare tire missing they failed to mention. I finally ordered the missing parts and got and OEM key FOB for $90 in 4 days. I had to wait to weeks to have it programmed at a dealer which cost another $130. More

Horrible experience, reached out multiple times to try to correct issues never heard back from them. correct issues never heard back from them. More

Not only is Chrysler the worst car manufacturer but Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had not Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had nothing but problems ever since. -corroded/rusted hood (2 years in) - engine coolant leak and repair (1 year in) - replaced actuator (1 year in) - continued engine coolant league and repairs (4 appts. And still not corrected) - grey smoke pours out of the exhaust with the worse toxic smell ever (still not fixed) This company should be ashamed of themselves! My mechanic found the issues in 1 appt. But won’t fix it bc it’s all under warranty with Chrysler still but they are obviously incompetent. Never buying from Scranton dodge again and glad to spread the word. After 5 appts for the same issue!! By now they owe me money which is why I’m taking my complaints to Chrysler themselves. They told me to show prof of expenses paid for repairs that didn’t correct the issue and they will see about a refund. Yeah right! . More

Stopped in looking at Jeep Willy's on Sunday. Liked it. Did a email on it. Chris called me next day.Made appointment look at it. Took it for ride. Chris explained alot to me about Jeep Wrangler W Liked it. Did a email on it. Chris called me next day.Made appointment look at it. Took it for ride. Chris explained alot to me about Jeep Wrangler Willy's. Very smart. Went home. He called next day. Went down. He went over the numbers, Explained them to me,We made the deal. Great sales person. My first 2023 Jeep Willy's. Thanks you Chris. Explained,So much. Thank you.Steve Hollywood. More

I'm glad to finally have my Jeep back after 4 weeks of being at the dealership. I called on many occasions and the phone was busy or the agent who was assigned to my case was not available. And she did no being at the dealership. I called on many occasions and the phone was busy or the agent who was assigned to my case was not available. And she did not return my phone calls. I walked in to the dearlership on two occasions and I was told that since my car had been towed, there was a long line for me to get my car diagnosed. On the fourth week, I finally got a call from the agent, saying that my car was going to be taken to the shop on that week! wow! alelouya! I'm grateful but I don't believe 4 weeks is an acceptable timeline, also the fact that they did not have the courtesy to call back, or provide a vehicle while mine was at the dealership. My bumper to bumper guarantee was still active. One of the survey questions is about how well was the vehicle sanitezed? well, very simple, they did not sanitize it! I was considering to upgrade my car at the Wyoming dealership, now I am not. I am disappointed. More

Thank you John Epp, for the service and key team of folks working with you. working with you. More

This ones a juicy one, dig in 😑🙃 A year ago, the mishap of all mishaps began. My vehicle, a 2019 dodge journey, started overheating. I brought the vehicle to the dealership from where I purchased it mishap of all mishaps began. My vehicle, a 2019 dodge journey, started overheating. I brought the vehicle to the dealership from where I purchased it, MIND YOU paid for in full, with only 20,000 miles on it at this point, purchased with only 7000 miles on it. Upon bringing it there, their technicians claimed my "overheating issue" was unfounded and My complaint deemed false. Fast forward 3 days later, it continues to keep happening, I took VIDEO DOCUMENTATION for proof and contacted them, where they gave me a problem saying I was wrong. Get the car there, they have it for days, to find out waterpump was bad, replace it, pick up the car one week later and I get no more than 5 miles from the dealer AND it begins to overheat AGAIN. I call, no one wants to answer my calls. Finally get a response, they have me drop car back off. Few days later they claim its a thermostat and dash sensor.. fix it,pick it up, get 10 miles from dealer and OVERHEATS. Call them, bring it back next day. They claim it was a faulty thermostat. Replace it, get car back. Car STILL overheating. I kept telling the service dept that with how long it was overheating I guarantee the headgaskets had warped by now, they keep telling me no and I don't know what I'm talking about. I pushed, got the warranty company to push, AND SURE ENOUGH headgaskets on my 20,000 mile driven vehicle have To be replaced. 3 months they had my vehicle at this point !!!! Fast forward to a few months later, car starts to OVERHEAT AGAIN. Take it back in, AGAIN waterpump is leaking. Replace it. Take the car back. This was sept, OCTOBER comes and AGAIN ALL YOU SMELL IS ANTIFREEZE. I call to tell them, they take 3 weeks to get my car in. This time it's a coolant crossover pipe leaking AND a thermostat gasket THAT WAS REPLACED TWICE IN DECEMBER OF 2021 TWO DAYS APART. Have the car for 5 days, call and tell me it's ready wed afternoon. Pick it up Wed night after work, drive it home, GUESS WHAT SMELLS EVEN WORSE THAN BEFORE LIKE ANTIFREEZE AND HAS GOTTEN STRONGER AND STRONGER EVERYDAY SINCE. I call and leave vm that evening for the service manager to call me, and call thurs morn and leave another vm to ensure I get call back. Scheduler calls me, says he is "bopping around the office, ill have him call you when I see him again." Wait all day, call and leave him vm at 2 pm. 330 rolls around, calls me and looks into my file, realizes, xxxx, they have had my car more in the past year than I did. Promises he will come to my job Monday to get the car so I don't miss anymore work being as over the past year all the time I had to miss because of the car being down. I asked him and his scheduler Friday if I could get a vehicle that would accommodate my disabled sons car seat because it is far larger than your average car seat. Manager tells her to tell me he will work on it. Monday comes. No call,no show. I call this morning and leave vm. Scheduler calls back with an entire attitude on my vm basically yelling at me that her manager is our bc his wife gave birth and he is busy taking care of a newborn baby, that she will figure something out. We play phone tag, she finally calls me back and I ask again about the vehicle size bc of my child's carseat. She says they can't provide me with a bigger vehicle to accommodate his needs. I ask her to ask upper management to put that in writing for me, she says she will talk to someone. Go to drop off the car this afternoon at 4pm, when I asked the service desk women if anyone was able to write something up, they QUICKLY NAME DROPPED the owner who told them absolutely not, he's not writing me anything. That I either take the vehicle offered to me as a rental or leave it. When I asked for a corporate phone number, they wouldn't give it to me, gave me an 800 customer service number when I told them it was for the ADA to Contact them in regards to this matter. Needless to say, this has been my life the past year, having to miss work, cancel my sons appointments out of town, miss important events. All for them to continue charging me AND my warranty company for a CLEARLY defective vehicle. IT TRULY SADDENS ME THAT IN 2022, THE DISABLED COMMUNITY IS SO DISCRIMINATED AGAINST, HOW REAL THE LACK OF COMPASSION IS FOR THEM. I FIGHT DAILY FOR THE RESPECT OF MY CHILD AND THE OWNER OF THIS POPULAR CAR DEALERSHIP LITERALLY DISRESPECTED HIM AND DISREGARDED ME LIKE HIS NEEDS DONT MEAN A xxxx THING. That type of behavior is NOT acceptable. Shame on you !!!!! NEVER WILL I EVER RECOMMEND THIS HEADACHE CAR DEALERSHIP TO A HUMAN BEING. More