Scranton GMC of Vernon

Front-end check Dropped off recently bought vehicle for a front-end check. The inspection confirmed the issue I brought it in for. Vibrations at highway speeds. The s Dropped off recently bought vehicle for a front-end check. The inspection confirmed the issue I brought it in for. Vibrations at highway speeds. The service department did a good job repairing the issues of highway speed vibrations. I just wish it had been thoroughly inspected/verified before it went up for sale. More

Best experience I have ever had at a dealership James was by far amazing and easy to deal with. Would recommend to anyone anytime! Scranton all around was a pleasure. We walked out with a better veh James was by far amazing and easy to deal with. Would recommend to anyone anytime! Scranton all around was a pleasure. We walked out with a better vehicle at the price we wanted to stay at with many different options for us. More

Battery change My battery was on the verge of dying, I called several auto parts stores, but they wouldn't change the battery for me. I called Scranton, the squeezed My battery was on the verge of dying, I called several auto parts stores, but they wouldn't change the battery for me. I called Scranton, the squeezed me right in, quoted me a price. When they were done, it was $30 under the quote, and they washed and vacuumed my car! More

Great service Amanda took great care of me. Service depart checked out my car and found that everything is working correctly so all is good. Also got to take home a Amanda took great care of me. Service depart checked out my car and found that everything is working correctly so all is good. Also got to take home a new GMC Terrain as well. More

Wonderful service! We keep coming back and always get wonderful service. Originally we purchased our first vehicle in Maine and needed a dealer close to home for all our We keep coming back and always get wonderful service. Originally we purchased our first vehicle in Maine and needed a dealer close to home for all our service needs. Loved them and ended up purchasing a brand new SUV. Thank you you have us for life!!! More

Outstanding sales person Evan Blanchette was the Sakes Consultant I worked with. He was extremely knowledgeable, listened to my needs and helped my find the right vehicle sol Evan Blanchette was the Sakes Consultant I worked with. He was extremely knowledgeable, listened to my needs and helped my find the right vehicle solution. He is one of the best I’ve worked with. He will prove to be very valuable to the dealership. Great customer environment and overall great experience. Chris Champagne was very thorough and knowledgeable! More

Good results Experience as usual generally good... problem fixed in a timely manner.. Amanda and Beverly as always pleasant and pleasure to deal with.. they are ex Experience as usual generally good... problem fixed in a timely manner.. Amanda and Beverly as always pleasant and pleasure to deal with.. they are exceptional employees. . Did however give a bit of complaint about how dealers charge labor by the "book"... seems to me this sometimes gouges customer for example... "book" called for "9" hrs labor to do this job... job was done within 3 hrs... that's quite a difference.. I question whether whoever comes up with these times is competent? Another example is the " book" calls for 2 hrs "per" axle to do brake job... those are ridiculous time frames.. in my day I could do full 4 wheel brake job including turning drums or rotors in 1 1/2 hrs.. in and out the door... if it takes these times to do these jobs they're not very efficient... just my observations from my experiences More

Diagnose/replace failing water pump; oil/filter change I informed the Service Advisor, Justin Piland, my 2011 Buick Lacrosse CXL was leaking coolant on the passenger side. Justin let me know they would do I informed the Service Advisor, Justin Piland, my 2011 Buick Lacrosse CXL was leaking coolant on the passenger side. Justin let me know they would do a coolant system pressure test to see where leaks occur. I asked for an estimate of service. When Justin returned to the waiting area, he called me aside, and let me know the water pump needed replacement and various seals/gaskets as well. With an oil/filter change, the estimate was $1,300.00! I had done some water pump repair searches online before coming to Scranton Motors, so I knew this amount was quite high. However, in the past, Scranton has corrected problems for this car shown in Service Bulletins, so I thought give them the business. A loaner car was arranged which I had to pay for (not typical with past services here) and I left the dealership within a half hour. The next day, Justin called to give me a parts update and let me know the mechanic found a crack in the exhaust manifold. The repair would be done under warranty at no cost to me, so I agreed to do the fix. I was very grateful for the warranty repair, an estimated $800.00 plus job! While the overall cost for the water pump job was high, I was pleased with the additional warranty repair and feel confident about the work done. I believe everything was handled professionally and effectively. More

Great experience It was my first time there and found it very nice. Was met with a smile and made me feel welcomed. Waiting area was very comfortable. Little surpris It was my first time there and found it very nice. Was met with a smile and made me feel welcomed. Waiting area was very comfortable. Little surprised there were no snacks there. More