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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,022 Reviews

2,022 Reviews of Scranton GMC of Vernon - Service Center

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March 10, 2021

I have bought 5 trucks and SUV's frome Scranton in the last five years, I had a few issues that required GM to be involved, Scranton and Amanda in service went above and beyond to make sure everything wen More

by DAN@MANCHESTERMILLWORK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey
March 07, 2021

Very good service at last appointment. Work done well, recommendations about needed items made by calling to see if items should be done while there. Car also washed and vacuumed. More

by MARYVOLODZKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Ashley Corey
March 07, 2021

They were great very friendly and had great service also some of the really nice things they did were washed and vaccumed my truck and also while waiting they had a real time que for the progress of your ve More

by Dla6070090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
March 05, 2021

Trying to get a problem fixed that existed when I purchased the truck. Not pleased. 5 visits and still not fixed. 1 of the 5 due to not given required information which left my anti-theft system dis More

by MMONGILLO13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Mar 16, 2021 -

Scranton GMC of Vernon responded

Good Morning, I see that you had another appointment since leaving this review, and have also left additional feedback here, so I'm assuming (and hoping!) that your issue has been resolved. However, if for some reason it has NOT been resolved, please respond to this review and let us know. Thanks so much!

March 05, 2021

When visiting staff was courteous, informative and professional. Wouldn't hesitate to take my vehicle to Scranton Motors to have my car serviced, therefore recommend others do the same. More

by dbpalmjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
March 03, 2021

Service was ok. They will bombard you with emails and texts afterwards trying to get you to leave reviews and come back for service again. Very annoying as I did not sign up for any of this. DO NOT GIVE More

by NATE70500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Scranton GMC of Vernon responded

Nate, In case you do not see the response we added to your review on Google, I will re-post it here so we can get this fixed for you. ***************** We apologize for the unwanted emails, it id definitely not our intention to be a bother. Our attempts to collect reviews and surveys is so that we can get feedback (both positive and negative) and improve our customers' experience. That being said, we can absolutely add you to our "do not contact" list. However, without your full name, we cannot locate your records to update your preferences. If you wouldn't mind responding to this review with your full name and contact info, or giving us a call at 860-872-9145, we would be happy to make that change for you.

March 03, 2021

I had a really great experience with the dealership. My sales rep really help me figure things out. I would recommend this dealership to family and friends. More

by NCLMJMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sierra Moses
March 02, 2021

Great service. I would only ask that the drivers seat Great service. I would only ask that the drivers seat not be moved so much. The drivers seat was not only moved back, but also titled back. I don’ More

by bryreid75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
March 02, 2021

Bev and Amanda were terrific!They handled our service on Bev and Amanda were terrific! They handled our service on our Cadillac Escalade last week with Prompt and professional attention. Thank you for More

by SUSANGAILCRANMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Beverly Rhoads
February 28, 2021

The technician was very professional and helped me achieve most of my service goals. It's too bad there aren't more service technicians available on a Saturday. More

by Cadillac lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff- Svc. Dept.
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