Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,022 Reviews of Scranton GMC of Vernon - Service Center
Sort by
December 29, 2020
Broken seat garnish, out of warranty, I purchased car at Scranton. $300.00 to replace. Not even a good will offer to defray cost. The term garnish implies that the item is a throat throw away part with no s Scranton. $300.00 to replace. Not even a good will offer to defray cost. The term garnish implies that the item is a throat throw away part with no structural purpose. The control panel pops out of It’s position only being held by the wires to the switch. The garnish has more than a decorative function. I was enfomed that clips hold that control panel in place so why does it pop out? I have stated my case to you and to GM customer service. The impression that I get is that the dealership has the last word.so will the last word be goodwill or will the decision stand as stated to me. More
by JGARMS3476
Verified Customer
December 27, 2020
Good Job! Very satisfied. The day of the appointment was schuled for 10:00AM. I forgot to set. My alarm on so I overslept and woke up late. So when I did get up, I called right away to reschuled my a was schuled for 10:00AM. I forgot to set. My alarm on so I overslept and woke up late. So when I did get up, I called right away to reschuled my appointment. Your service department was kind enough to get me three hours later with complete satisfaction. Thank You! More
by Stash8nav@gmail.com-USA
Employees Worked With
Amanda Soucie
December 24, 2020
oil change was speedy and well done however I had to ask for the complimentary car wash. also I was informed that I needed a Takota airbag replacement for the complimentary car wash. also I was informed that I needed a Takota airbag replacement More
by WKSELLECK
Employees Worked With
Amanda Soucie
December 23, 2020
My service writer advised me of how long my service would take, and followed up with me several times to keep me updated and informed of the progress. take, and followed up with me several times to keep me updated and informed of the progress. More
by magarolas
Employees Worked With
David Rogers
December 23, 2020
Great place to do business, plenty help questions answered and quick service service we had done on a car was done right on the spot appreciated that very much. answered and quick service service we had done on a car was done right on the spot appreciated that very much. More
by RJMFAMILY
Employees Worked With
Amanda Soucie, Beverly Rhoads
December 22, 2020
Honest, reliable service. Quality work - just what was needed, no nonsense. No oversell, no pressure. Service as recommended n service manual and an honest appraisal of your vehicles condition. needed, no nonsense. No oversell, no pressure. Service as recommended n service manual and an honest appraisal of your vehicles condition. More
by JOHNROBERTSBARBIERI
Employees Worked With
Other Employees :
Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
December 22, 2020
I came in, received a quote, you guys did the work with no problems, didn't charge me any more than what you said. That was a relief. But you didn't do anything above and beyond. Hoffman Ford did and does. no problems, didn't charge me any more than what you said. That was a relief. But you didn't do anything above and beyond. Hoffman Ford did and does. They are much bigger than you. More
by jbabeu58
Employees Worked With
Amanda Soucie
December 22, 2020
The service department at Scranton dealership is truly awesome! They listen carefully to any request for service and make sure the service visit is completed fully and in a timely manner. The service tea awesome! They listen carefully to any request for service and make sure the service visit is completed fully and in a timely manner. The service team is friendly and professional from the moment you call or walk in their door all the way trough when you leave with your car. They are the resin I bought my GMC Terrain at this dealership. More
by LEIGH-B-WOOD
Employees Worked With
Amanda Soucie
December 20, 2020
Amanda and Mark did super job very easy to work with kept updated as job progressed. Loaner car small but reliable. Would highly recommend dealer kept updated as job progressed. Loaner car small but reliable. Would highly recommend dealer More
by Tiretownpeter
Employees Worked With
Mark Z, Amanda Soucie
December 20, 2020
Service was excellent. My service provider went above and beyond for me. Everything was done in the time I was told. I was very happy with the service. beyond for me. Everything was done in the time I was told. I was very happy with the service. More
by AMCCOY4
Employees Worked With
David Rogers
