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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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December 16, 2020

Great dealership. The service team is always helpful and friendly. Customer lounge is very clean and inviting. My vehicle was cleaned and washed. 100% professional. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Benard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek, David Rogers, Ashley Corey
December 15, 2020

Excellent service always called to let me know what was going on done one that said it will be done very important to meYour service department is very professional and I will always come there and I do no More

by AL30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek, David Rogers, Ashley Corey
December 12, 2020

My experience with Scranton Cadillac Buick GMC and all the service personal has always been to the highest quality. Amanda has always served my automotive needs with great skill. More

by JOELJAKIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
December 08, 2020

I brought 2018 Cadillac for oil change and ‘shake’ at certain speeds. Long story short they said I didn’t have a warranty (I do), then that it wasn’t approved and delayed me getting car back for almost a More

by LEN.BELL80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Dec 24, 2020 -

Scranton GMC of Vernon responded

Mr. Bell, Please accept our apologies for all of the confusion regarding your warranty coverage during your recent visit. I don't have all the details of your specific coverage, but I have passed your feedback along to management, and if you have any additional questions or concerns regarding the policy, the Service Department director would be happy to discuss it with you further. His name is Mike Conlon, and he can be reached at 860-872-9145 or by email at MikeC@scrantonmotors.com. Thank you for taking the time to leave your feedback.

December 06, 2020

The service was good & friendly in replacing my 2015 Cadillac ATS tires. It was completed within 4 hours of dropping off my auto. The tires have yet to have an issue. More

by JAMESCFITZGERALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 04, 2020

Scranton motors made my first purchase a very pleasant and professional experience, the dealership was very clean and very respectful, I can't thank Scranton motors enough. thank you for my new vehicle, More

by DWAYNEPOULIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, Trevor Barbersek, William Anastasio
December 02, 2020

Great customer service Steven Trull was phenomenal!! My service took a little longer than expected but he kept giving me updates and making sure I was alright and apologized for the long wait. It was a gre More

by DANNY DELVALLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Trull
December 02, 2020

I had the best customer service ever at this dealer. Dave at service was very helpful, will see him again on my next visit great job More

by GEDEONTORRES89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 02, 2020

When I bring my vehicles to Scranton Motors to be diagnosed and repaired, I can always count on a professional repair. Amanda Soucie takes the vehicle in and handles the necessary repair through the More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
December 01, 2020

They really went above and beyond my expectations. Everything went smoothly, reasonably priced for my repairs and they were honest above everything else. I will never go to another repair facility af More

by pmtiff762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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