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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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September 05, 2020

As always the people I dealt with were very helpful and considerate. The servicing of my GMC truck was accomplished on time and was right on target to meet the estimate I was given. More

by jeff.jerbert
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
September 05, 2020

Excellent Dealership with Sales individuals that are concerned with working with the Client to meet the Clients requirements . The Service Department is outstanding they work with the Client to rep More

by jhpthree
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
September 04, 2020

Everything was done just right . Done on time. Met all my expectations.the work was to take a few hours so they gave me a ride home. More

by VITODISIBIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2020

Nice crew.everyone was pleasant and helpful. Will return again for service. Need follow up assistance on gmc Suv. Clean and safe working area Courtesy driver was pleasant. More

by ettie4699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The van driver was very pleasant
August 20, 2020

I received very poor customer service and I will not return to Scranton Motors. The Service issues were not addressed properly and taken care of. My vehicle was also kept several extras which was unnece More

by JFDEVANNEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Griffin
Sep 08, 2020 -

Scranton GMC of Vernon responded

I apologize for the issues you experienced on your recent visit. We would like the opportunity to speak with you to discuss further and see of there is anything that can be done to make it right. We can't seem to locate your records in our system from your screen name, so if you would like the Service Director to reach out, you can respond privately to the review with the best time and way to contact you, or you can reach out to him directly at Mikec@scrantonmotors.com or by calling 860-872-9145. Thank you for taking the time to leave your feedback.

August 18, 2020

Everyone was very helpful and very accommodating enough though I forgot my appointment time and was giving a different time. The only thing that is missing is an area with chairs outside with this hole CO More

by AMELIALOPES0805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek
August 14, 2020

Service Dept very organized and efficient. All aspects of work to be performed was explained with options for upcoming scheduled maintenance discussed. Vehicle checklist also explained in detail. Very satisf More

by TonyR
Recommend Dealer
Yes
Employees Worked With
Samantha
August 13, 2020

Mike Griffin stuck with my issues until I was satisfied.I have had multiple issues and Mike kept me informed and followed through. He was excellent!! More

by dw1298
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Griffin 6 stars, Amanda Soucie
August 09, 2020

Everyone was so friendly knowledgeable and extremely helpful, Michael Greiff was my contact person and he could not have been more helpful and considerate my wife and I will consider our next vehicle at More

by Laurence/Eileen
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Griff
August 07, 2020

Amanda Soucie was great to deal with. Very nice to deal with. Friendly and always greets you with a smile. Stays on top of things and keeps you informed on what is going on with your car. More

by RITA.KENNEDY
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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