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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,029 Reviews
Call Service Center (860) 872-9145

2,029 Reviews of Scranton GMC of Vernon - Service Center

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October 30, 2020

Amanda S. Did a great job coordinating my repairs. She was pleasant organized and kept me updated and answered all my questions. I would recommend scranton service because of Amanda. More

by JOHN.S.BUXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Beverly Rhoads
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October 30, 2020

Very clean, polite, enjoyed my 1st service there. Was Very clean, polite, enjoyed my 1st service there. Was there to get my 1st oil change and had a jetting motion when shifting. Found the problem was co More

by JANELSVACATIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
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October 27, 2020

The team at Scranton was very helpful. They scheduled me a loaner while my truck was being serviced and handled everything I asked them to. I’ll be back for sure! More

by timlucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2020

Very disappointed, I forgot a bank deposit bag in my center console. Money was removed from it. Not sure I will ever return for service or sales. More

by Duanedrouin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
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Nov 09, 2020 -

Scranton GMC of Vernon responded

Mr. Drouin, I have reached out to the Service Department regarding your situation and they said they hadn’t been contacted regarding any missing items from a vehicle. Did you locate the missing money? If not, and you still believe it is an issue with the dealership, please reach out directly to Mike Conlon, Service Director. Thank you for the feedback.

October 23, 2020

Great place to buy a car. I have bought in the last 15 years 6 new vehicles. The service department has never let me down More

by ROLLAND0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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October 15, 2020

I had to call to get the status of my car I called conlon Left message and received no reply maybe you don’t want my business More

by DUGGAB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Baeza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Paul Simmons, Fred Nassiff
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Oct 19, 2020 -

Scranton GMC of Vernon responded

I brought your feedback to Mike Conlon and he is having trouble identifying you. Would you mind replying to this review (privately if you prefer) with your name and contact info? I will have him reach out to you immediately. Thank you for letting us know about the issues you are having. I will do whatever I can to get you the information you need.

October 15, 2020

Thank you for all your hard work!Amanda in service was a Thank you for all your hard work! Amanda in service was a pleasure to work with. I am very happy with the service plan that was purchased at the time More

by CRATTY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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October 15, 2020

Horrible service! Gave me a hard time in regards to warranty work. Gave me back my car broken! Will never go back! Never EVER EVER! More

by christopher.ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Corey
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Oct 19, 2020 -

Scranton GMC of Vernon responded

We would like to apologize for the warranty issues you are having. We tried to locate you in our records to take another look, but we can't seem to locate you with your screen name. If you wouldn't mind, please reply to this review (privately if you prefer) with your name and contact info. I will pass it along to the director of the service department, so he investigate and see if there is anything we can do to help resolve your issue. Thank you for letting us know about your concerns.

October 14, 2020

Great people. .the work was done in a timely manner.david was a great help .would recomend scranton to others. The best experience I have had at scranton More

by frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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October 05, 2020

Excellent service, the technician worked late and came in early so I could get my truck back on time. Extremely happy with my experience there More

by Chayes1094
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
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