Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,007 Reviews of Scranton GMC of Vernon - Service Center
Sort by
May 04, 2020
Extremely disappointed. Called for wiper change, not told new policy for being seen. Previous customer waited an hour for his car, turned around and went to Advance Auto and wipers changed in 10 min. told new policy for being seen. Previous customer waited an hour for his car, turned around and went to Advance Auto and wipers changed in 10 min. More
by JUDYHESSE
Verified CustomerEmployees Worked With
Jonathan by phone
April 25, 2020
Jonathan in service took care of my truck and saved us money. Quick and professional. Really appreciate it! Would recommend them for your service needs. money. Quick and professional. Really appreciate it! Would recommend them for your service needs. More
by Davis Family
Employees Worked With
Jonathan Kennerly
April 03, 2020
Not happy! They voided my warranty on parts. Have over $ 13,000 in repairs to date. Only 107,000 miles on vehicle . I would never buy from or use this dealership again. 13,000 in repairs to date. Only 107,000 miles on vehicle . I would never buy from or use this dealership again. More
by VSINOSKY
Employees Worked With
Johnathan
April 01, 2020
All staff were respectful, polite and patient with all our questions. Work was completed promptly, as promised, and without any hidden surprises or costs. (Price quote was $1,000 less than another local d our questions. Work was completed promptly, as promised, and without any hidden surprises or costs. (Price quote was $1,000 less than another local dealer.) We were skeptical about price bringing the car to a dealer but we needed the work done quickly and correctly for an "essential employee" during this pandemic. All of our expectations were met! More
by BRANCATO.LV
March 22, 2020
Niko is an excellent technician and I always feel confident bringing my car to Scranton for him to service it. I leave the dealer with confidence knowing my car is fixed right the first time! confident bringing my car to Scranton for him to service it. I leave the dealer with confidence knowing my car is fixed right the first time! More
by Alfred v
Employees Worked With
Amanda Soucie
March 21, 2020
Always received great service without any issues. Follow is great with parts order times at a minimum. Handle recalls efficiently. Can always schedule appointments within a day or 2 of the request. is great with parts order times at a minimum. Handle recalls efficiently. Can always schedule appointments within a day or 2 of the request. More
by ST Louis
Employees Worked With
Jeff Borovicka
March 12, 2020
Jonathon K has been excellent. Very responsive and honest regardless of whether the situation is resolvable or not. Excellent support with loaner vehicles as well regardless of whether the situation is resolvable or not. Excellent support with loaner vehicles as well More
by Massa.Nicholas
Employees Worked With
Jonathon Kennerly
March 12, 2020
Last time my car got serviced the tire rotation wasn’t done and they said it was done Matthew Bartman question me multiple times As if I was lying made me feel very uncomfortable about me coming back to g done and they said it was done Matthew Bartman question me multiple times As if I was lying made me feel very uncomfortable about me coming back to get my tires rotated More
by PARKLANE08
Employees Worked With
Matthew Bartman
March 12, 2020
Matt, the man in service said there was no loaner car available and being that I am a long time Scranton customer Bev knew me and overheard our conversation and got me one immediately. Great customer c available and being that I am a long time Scranton customer Bev knew me and overheard our conversation and got me one immediately. Great customer care! More
by Tracy Sapere
March 12, 2020
Staff is very polite however as a whole, the dealership Staff is very polite however as a whole, the dealership needs to work on customer follow up and time management. Never received a follow up call to i Staff is very polite however as a whole, the dealership needs to work on customer follow up and time management. Never received a follow up call to inform me that the ordered parts had arrived. Had to call myself and then scheduled an 8 am appointment for the repairs however my car wasn't seen until 11:45am. More
by Giggles8562
