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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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March 10, 2020

Amanda in Service is AMAZING. ALWAYS very helpful when I need it the most! Give that lady a big raise! Thank you Amanda for everything. More

by Johnnyginct
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
March 10, 2020

A Wonderful staff and service department they go the extra mile to be sure the service is complete.on my vehicle before they hand it over to me. More

by Kristine
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
March 07, 2020

Very Good Company they were help-full my 2015 Sierra 3500 transmission needed to be rebuilt it was under warranty . They gave me a loaner truck to drive for three weeks. Thanks Scranton GMC . More

by Achase01
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
March 04, 2020

Professional, quick and easy service. Simple explanation of needed services and fair pricing. The service technicians were very in informative polite and professional I love Scranton’s veterans support. More

by ISLAMSENSEI
Recommend Dealer
Yes
Employees Worked With
Michael Griffin - 5 Stars
March 01, 2020

Justin was great. Very understanding and attentive. My transmission blew and they had to hear all of my questions, they answered all of them and so politely. More

by toneycaitlin
Recommend Dealer
Yes
Employees Worked With
Justin
March 01, 2020

Very quick service, courteous staff and a pleasant place to do business with. Will be coming back for all my car services and more. Thanks More

by pas2zak1
Recommend Dealer
Yes
Employees Worked With
Trevor Barbersek
February 29, 2020

Great service, as usual. Oil change done at a great price. Process was efficient, waiting area was very comfortable and my car was returned sparking clean! More

by Mark F
Recommend Dealer
Yes
Employees Worked With
Matt - service
February 28, 2020

Always a pleasure when I bring my truck for service at Scranton. Great team there and always very Courteous. And I leave with a clean vehicle More

by KAUFMANATHOME
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Phil Wilson
February 27, 2020

Poor Communication The service rep I was dealing with had poor communication, my vehicle has been in the shop for almost 2 weeks and was not told the vehicle was done. W More

by NARVIN.HEMRAJ
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Mar 16, 2020 -

Scranton GMC of Vernon responded

I am very sorry for the loss in communication you experienced. We would like to get to the bottom of how it happened so we can work with those involved to make sure it doesn't happen again. Would you mind responding to this review (privately if you prefer) with your full name so we can look up your records? We would really appreciate it. Thank you for your feedback.

February 27, 2020

Good service on my 2018 Cadillac. Very welcoming service entry garage, comfortable customer waiting lounge and reliable service. The service advisor was also very friendly, welcoming and knowledgeable. More

by Happycustomer
Recommend Dealer
Yes
Employees Worked With
Advisor
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