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2,007 Reviews of Scranton GMC of Vernon - Service Center
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January 23, 2020
Always a problem Took over a MONTH to get the part in and schedule the service. I was told that the service would take less than 1/2 hour...took almost an hour and a Took over a MONTH to get the part in and schedule the service. I was told that the service would take less than 1/2 hour...took almost an hour and a half. I've brought my car in for service 7 times since I bought it (3 years old with 38K miles) and it's been nothing but excuses and apologies from the service group each time. Once my warranty is up...I will not go back. More
by KBLANCH1
Verified CustomerEmployees Worked With
None that stand out...
January 16, 2020
The Service Department at Scranton Motors continually treats me with respect. Thier work is quality, well explained and on time as promised. Thank you for your professionalism. treats me with respect. Thier work is quality, well explained and on time as promised. Thank you for your professionalism. More
by FYRJAKE51
January 16, 2020
The service team at Scranton is very knowledgeable. They gave me straight answers and were very professional. I would definitely refer them to anyone I know with confidence! gave me straight answers and were very professional. I would definitely refer them to anyone I know with confidence! More
by Romaine.trimble
Employees Worked With
Other Employees :
Amanda Soucie, Paul Simmons, Keith Alamprese, Trevor Barbersek
January 16, 2020
Great service and great sales there is so much to write about I’m very happy with all at Scranton Gmc does all I can say is Thanks about I’m very happy with all at Scranton Gmc does all I can say is Thanks More
by FRANKTRAVALI
January 13, 2020
I was charged 50.00 to be told my broken seatbelts was not under warranty. My low oil problem was never checked. Rude employees just laugh when you say your over charged. They made a few extra stolen doll not under warranty. My low oil problem was never checked. Rude employees just laugh when you say your over charged. They made a few extra stolen dollars now they will loose thousands when I buy my next car at gates GMC instead. More
by ASIRIGN475
Employees Worked With
Justin
January 12, 2020
Not customer friendly Scranton Service almost seems to take pride and joy in lying to you. If they put as much effort into service, there would be far fewer issues. FYI Scranton Service almost seems to take pride and joy in lying to you. If they put as much effort into service, there would be far fewer issues. FYI - the "reply" posts here to reach out to Fred or Keith to address complaints are largely PR. They have little to no interest in actually resolving your problems. More
by Cady202020
January 11, 2020
I dropped my car off late and was assisted by a helpful employee. I received a call the following day with the status. Justin was very helpful with explaining everything to me and helping me through the pr employee. I received a call the following day with the status. Justin was very helpful with explaining everything to me and helping me through the process! Thank you! More
by allyssa089
Employees Worked With
Justin
January 10, 2020
I was using another GMC dealer closer to my home and lost confidence with them. Since I switched to Scranton I can comfortably bring my vehicles there and not worry. I have begun to bring some of our company confidence with them. Since I switched to Scranton I can comfortably bring my vehicles there and not worry. I have begun to bring some of our company vehicles to Scranton also. Amanda is awesome and she brings the customer experiance to the next level More
by SERVICEMANAGER3
Employees Worked With
Amanda Soucie
January 04, 2020
Service Truck didnt get complimentary wash and vacuum. Oil change and tire rotation took a littler longer than expected. 1 1/2 hours even without vacum and wa Truck didnt get complimentary wash and vacuum. Oil change and tire rotation took a littler longer than expected. 1 1/2 hours even without vacum and wash More
by rapoedi24
Employees Worked With
Matthew Bartman
December 28, 2019
Avoid!!! Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to the DMV. I have since learned that complaints should be filed with the Department of Consumer Protection, which is able to conduct investigations. Too many other issues to list here. AVOID! Also, check the CT Court system website to get more info about them so you know what you're getting into. They have been sued multiple times since 2018! More
by Cars1050VCT
Employees Worked With
All
