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2,025 Reviews of Scranton GMC of Vernon - Service Center
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June 23, 2023
I'm from Maine was driving thru Connecticut for work truck stopped on I 84 got towed to this dealership and they did everything possible to get me back on my way. Was back up and running the next mornin truck stopped on I 84 got towed to this dealership and they did everything possible to get me back on my way. Was back up and running the next morning!! Thanks Billy you went above and beyond! More
by tbradley
Verified CustomerEmployees Worked With
Billy
June 22, 2023
Frank and team are attentive, with a good customer focus. Work was done in time expected. Work was done in time expected. More
by DaveL
June 20, 2023
had a slew of things wrrong with the car that got fixed right before the warrenty expires right before the warrenty expires More
by SUNSETRULE
Employees Worked With
June 18, 2023
Obviously not concerned with customer's safety and when they don't get their way they resort to bully, harassment, and threatening. they don't get their way they resort to bully, harassment, and threatening. More
by 22 Buick Envision
June 16, 2023
I consider them to be a good place for quality service and good treatment other customers. and good treatment other customers. More
by RIDGEWAYNE
June 15, 2023
Title: Disappointing Decline in Service Quality Rating: ★★☆☆☆ I recently had a truly disappointing experience at the service center for my car. It is disheartening to see how much thi Quality Rating: ★★☆☆☆ I recently had a truly disappointing experience at the service center for my car. It is disheartening to see how much this establishment has deteriorated over the past few years. Once known for treating customers with value and respect, it has now become apparent that we are just another faceless number to them. The disorganization and exorbitant prices have left me with a sour taste in my mouth. To start with, getting an appointment was a frustrating ordeal. I had to wait over a week just to secure a spot. Unfortunately, the long wait didn't end there. It took a staggering six weeks for a part to arrive, which I understand is not entirely their fault. However, during this time, they also managed to mishandle a simple tire replacement. When I dropped off my car, it was in pristine condition. However, upon receiving it back, I was shocked to find that my rims were filthy, as if no effort had been made to clean them. The tires themselves were hastily installed, giving the impression that a careless child had put them on. To add insult to injury, my vehicle was covered in pollen and looked terrible. Considering the price I paid for the vehicle, I expected more care and attention to detail in preserving its appearance. Overall, I am deeply disappointed with the decline in service quality at this service center. The lack of organization, excessively long wait times, and subpar attention to detail make it difficult for me to recommend this establishment to others. It is my hope that they take customer feedback seriously and make the necessary improvements to regain their previous level of excellence. More
by Tfbegley
Employees Worked With
William
