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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,025 Reviews

2,025 Reviews of Scranton GMC of Vernon - Service Center

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April 22, 2023

Very professional Frank was very helpful very professional. He said the car would be ready in about two hours. It was ready before that he was extremely helpful. Getting the paperwork done quickl More

by elingoil@aol.com
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
April 22, 2023

Great people, they take care of their customers I would recommend them to anyone Personable More

by LDUBE54@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Jeff
April 22, 2023

quick, friendly service. willing to answer all questions. Helpful explanations on required work to be done More

by TBOGLI2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
April 21, 2023

Deal with Jeff every time we go he always takes care of everything Beverley is always very helpful as well never really dealt with other service writers but they are all nice and welcoming never really tal More

by Alban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Jeff Borovicka
April 21, 2023

The last warranty service was a nightmare The last experience at the service dept was terrible. Had to bring truck back, repairs weren't done properly. And I don't think the parts were ordered when th More

by djd558@cox.net
Recommend Dealer
No
Employees Worked With
Frank Kern
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
Apr 27, 2023 -

Scranton GMC of Vernon responded

We are very sorry for the issues you encountered servicing your vehicle. As far as the delay with the part, it is certainly possible that there was an oversight on our end, or there could have been a hold up on the manufacturer's side as well. However, regardless of the cause, you should have been kept in the loop on the status. Please accept our sincere apologies for not doing so. We appreciate you for bringing this to our attention so that we can address with the staff and keep a closer eye on situations like yours moving forward. Thanks again for your time, and have a great night.

April 21, 2023

Excellent and prompt service as always. For service, this is my dealer of choice for my GM vehicles. More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads
April 20, 2023

They worked me into their schedule when I had a problem with my vehicle and did other work that was needed at the time also. More

by Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2023

They worked me in to their schedule when I had problems with my car and also accomplished other work that needed to be done at the time More

by Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2023

Very clean facility super friendly staff my vehicle was serviced due to a recall. I was notified promptly when the job was completed More

by Rcwoodwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka
April 17, 2023

Very happy with my experience. Very accommodating and helpful with my issues.Always polite and courteous. More

by jennifersargent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka
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