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2,025 Reviews of Scranton GMC of Vernon - Service Center
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February 26, 2023
Staff was friendly, professional and prompt. The waiting area was comfortable, clean and pleasant. Service was completed in the amount of time quoted. Car was washed and ready in great condition The waiting area was comfortable, clean and pleasant. Service was completed in the amount of time quoted. Car was washed and ready in great condition. More
by mstenwick
Verified CustomerEmployees Worked With
Ashley Corey, Jeff Borovicka
February 25, 2023
Frank Kern did an excellent job insuring my navigation system problem was corrected. As far as Scranton Motors is concerned, a fix (replacing SD card) was available and they could have fixed the problem s system problem was corrected. As far as Scranton Motors is concerned, a fix (replacing SD card) was available and they could have fixed the problem several months earlier! More
by Sepulvedadom
February 23, 2023
Took me in for recall repair right away. Gave me a shuttle ride to and from mall to kill the time during repair. Gave me a shuttle ride to and from mall to kill the time during repair. More
by TEDD07
Employees Worked With
February 23, 2023
The service at Scranton was excellent, very helpful personnel but mostly Frank. I would use Scranton service again. personnel but mostly Frank. I would use Scranton service again. More
by EFILTEAU
February 22, 2023
Dash wasn't reassembled correctly and my rear defrost was broken (wire hanging from the glass) after I picked up my vehicle. The rear cargo space has odd plastic bristles all over that I can only assume is f broken (wire hanging from the glass) after I picked up my vehicle. The rear cargo space has odd plastic bristles all over that I can only assume is from a vacuum brush. More
by Blockpounder83
Employees Worked With
No one looks familiar
February 20, 2023
Mechanical work seems to be good so far. The trim work has broken plastic fasteners and gasket under hood not fully secured. I had to secure it back in place. They should have buckets of the The trim work has broken plastic fasteners and gasket under hood not fully secured. I had to secure it back in place. They should have buckets of the cheap plastic fasteners that get damaged when removing and should be replaced. I should have done a more detailed inspection when I was there. More
by NeverBuyGMAgain
Employees Worked With
Shawn Butler
February 20, 2023
Frank was very helpful in resolving my issue. He listened attentively and asked questions to be sure that he understood what the problem was. He was very courteous and friendly. He listened attentively and asked questions to be sure that he understood what the problem was. He was very courteous and friendly. More
by C-Cruz229
Employees Worked With
February 19, 2023
Pretty good experience. Took longer than expected but service was good and I was given a loaner to use in the meantime. Was a little distraught at noticing a fairly severe d Took longer than expected but service was good and I was given a loaner to use in the meantime. Was a little distraught at noticing a fairly severe dent on my driver side door after the job was complete but was assured that the damage was done prior to me dropping it off. Did not see the video footage myself so am taking the word of the service manager who reviewed the tape. More
by JKosi
Employees Worked With
Jeff Borovicka
