Back

Scranton GMC of Vernon - Service Center

Vernon, CT

4.3
2,050 Reviews

2,050 Reviews of Scranton GMC of Vernon - Service Center

Sort by
November 06, 2022

Brought my CTS in because of a rough idle when cold. David said that it was a motor mount. Over 1000.00 later I picked up the car and it was the same. David claimed that someone cut the locator pin..... More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Nov 08, 2022 -

Scranton GMC of Vernon responded

Hi Tim - I am so sorry to hear about the issues your having - your frustration is totally understandable. I can't pull up your records with just your first name, so I apologize for not knowing the current status, but have you been able to connect with anyone regarding your concerns? If not, please reply privately with your contact info and the best time to reach out, and I will make sure someone contacts you. Thank you so much, and have a great day.

Nov 08, 2022 -

Tim responded

Sure Tim Nelen 413-244-6880 Any time. I have called left messages and no call back. My email is tim.nelen@yahoo.com Here we are Sunday 11/20/22 and I have never heard from anyone at Scranton Cadillac.

November 06, 2022

My recall issue was fixed. Service was good. The amount of time was reasonable. Good experience . More

by tjm_west
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
November 06, 2022

Frank was a real pleasure to work with. Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to c More

by ssetsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Excellent service great work and very very court staff. I always have an excellent experience. More

by JROSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Shawn Butler
November 04, 2022

Very well organized, polite and helpful. Everyone that i dealt with from initial phone call to picking up the car was really great! More

by LORIFERRARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka, Shawn Butler
November 04, 2022

Great place with great people, I would highly recommend to others and will be back. More

by Stbassette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley lesniak , Jeff Borovicka
November 04, 2022

Very honest and fast service! The communication was great. Always a pleasure doing business with. More

by ryanjanosi777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
November 04, 2022

Well coordinated service for my recall issue. Polite and efficient. I was well informed of the process. Would gladly use this dealer for future needs. More

by Pumpkinlady20
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2022

great staff that communicates in a friendly clear fashion. I waited for vehicle and service was performed promptly More

by dmacdaid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2022

My first time going to this dealership and they were very courteous and professional I would definitely will visit again. More

by rosita616
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
...
60
...