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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,012 Reviews

2,012 Reviews of Scranton GMC of Vernon - Service Center

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September 25, 2022

The dealership from from Fred on down do a great job, professional, responsible and complete. More

by KTRIPP.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Fred Nassiff, David Rogers, Ashley Corey
September 24, 2022

I have always had great customer service when coming to Scranton. They are transparent with prices and actually care about you and your vehicle. More

by jdorazio1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
September 24, 2022

The service was easy to schedule, prompt, reasonably priced and included everything I wanted done. More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
September 24, 2022

Terrific customer sevice with emphasis on personal contact. I cannot stand trying to schedule service on line. I can avoid this with Scranton More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

Service advisor was concerned with my best interest from beginning to end. Wouldn’t hesitate to bring my car back. Awesome job! More

by david.rtiresint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka
September 22, 2022

Great service, everyone was so nice and super helpful! ! Appreciate the support with getting a ride to and from and quick service!! More

by JDORAN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Beverly Rhoads
September 22, 2022

Great job car running good now so I'll be back if anything else goes wrong More

by GG Glen X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
September 20, 2022

Had am fm radio issue charged to diag which usually they take off when repair is found and completed cost 829 dollars for a antenna base 150 dollar part More

by mbrown44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn
Sep 27, 2022 -

Scranton GMC of Vernon responded

I am so sorry there was such a large discrepancy between what you expected and what you were charged. Was everthing explained to you by your service advisor? If not, or if you have additional questions or concerns, please reply to this review and I will help get you in contact with management to look into the issue further. Thanks so much, and have a great day!

September 19, 2022

I paid the dealership $600 just to diagnose my 07 escalade my total bill was $1500 and as I was pulling out of the dealership my check engine light came on I turned around and asked what is going on More

by loreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none
Sep 19, 2022 -

Scranton GMC of Vernon responded

Good Morning, We apologize for all the issues getting your vehicle diagnosed. Unfortunately, we can't dig into the specifics of what occurred without some additional information so that we can look you up in our records. However, if you would find it helpful to have a conversation with management, please respond to this review and let us know how we can be of assistance. I would be happy to help get that set up. We do appreciate you for taking the time to leave your feedback, and we hope to speak with you soon. Have a great day.

September 19, 2022

David provided great follow through while my car was at Scranton while keeping posted about any issues that arose. I am very pleased with all Scranton employee’s I dealt with. More

by bobk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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