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Scranton GMC of Vernon - Service Center

Vernon, CT

4.3
2,050 Reviews

2,050 Reviews of Scranton GMC of Vernon - Service Center

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October 22, 2022

Service it hit or miss here. The last oil change I had done the computer was not reset, no window sticker, dip stick left out and the oil filter was left loose and leaking. Jef More

by Paul.Bessette.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Oct 24, 2022 -

Scranton GMC of Vernon responded

Paul, We know Jeff has already apologized for the poor service at your last visit, but we would like to again let you know how sorry we are that we dropped the ball. We hope to get the chance to service your vehicle in the future and stay firmly on the "hit" side of things... no more misses! Thanks for the feedback and for your understanding. Have a great Monday :)

Oct 24, 2022 -

Paul.Bessette.jr responded

Again I feel Jeff was not to blame and I don’t blame him for what happened. Maybe the tech was having a bad day we all have them. I’m glad that I caught it before I drove it to far. Thanks again and please let Jeff know no harm no fowl. Paul

October 21, 2022

Service was fast and easy. We waited for oil change they got us right in on time and on schedule More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
October 21, 2022

The driver's seat was left in the wrong position. Great car wash though! Great Job!!!! More

by customer.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
October 20, 2022

Took car in was waited on immediate had service and ride to and from-called me with updates on repairs before doing them for my ok -was great experience More

by CLAIREB0702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2022

Quick and easy. Shawn took the time to explain what was done to my car. More

by rsikoski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
October 15, 2022

Great customer service, knowledgeable staff. Car was ready as promised. I will return for future maint as needed More

by Debiblais
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
October 15, 2022

Always good service. Able to schedule a time within a few days from the date that I call. More

by Rdusza01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 15, 2022

Fast service and thorough. Answered all my questions. No problems. Able to get the car in quickly. More

by Rdusza01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 15, 2022

I brought the Escalade in for its first service. They performed it while I waited. Was done in the time promised and washed More

by john410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
October 13, 2022

Fast and incredibly professional service. Shawn kept me informed through the repair process and was great to deal with. Very satisfied with this service center! More

by kscraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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