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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,029 Reviews

2,029 Reviews of Scranton GMC of Vernon - Service Center

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September 24, 2022

Terrific customer sevice with emphasis on personal contact. I cannot stand trying to schedule service on line. I can avoid this with Scranton More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

Service advisor was concerned with my best interest from beginning to end. Wouldn’t hesitate to bring my car back. Awesome job! More

by david.rtiresint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka
September 22, 2022

Great service, everyone was so nice and super helpful! ! Appreciate the support with getting a ride to and from and quick service!! More

by JDORAN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Beverly Rhoads
September 22, 2022

Great job car running good now so I'll be back if anything else goes wrong More

by GG Glen X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
September 20, 2022

Had am fm radio issue charged to diag which usually they take off when repair is found and completed cost 829 dollars for a antenna base 150 dollar part More

by mbrown44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn
Sep 27, 2022 -

Scranton GMC of Vernon responded

I am so sorry there was such a large discrepancy between what you expected and what you were charged. Was everthing explained to you by your service advisor? If not, or if you have additional questions or concerns, please reply to this review and I will help get you in contact with management to look into the issue further. Thanks so much, and have a great day!

September 19, 2022

I paid the dealership $600 just to diagnose my 07 escalade my total bill was $1500 and as I was pulling out of the dealership my check engine light came on I turned around and asked what is going on More

by loreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none
Sep 19, 2022 -

Scranton GMC of Vernon responded

Good Morning, We apologize for all the issues getting your vehicle diagnosed. Unfortunately, we can't dig into the specifics of what occurred without some additional information so that we can look you up in our records. However, if you would find it helpful to have a conversation with management, please respond to this review and let us know how we can be of assistance. I would be happy to help get that set up. We do appreciate you for taking the time to leave your feedback, and we hope to speak with you soon. Have a great day.

September 19, 2022

David provided great follow through while my car was at Scranton while keeping posted about any issues that arose. I am very pleased with all Scranton employee’s I dealt with. More

by bobk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
September 18, 2022

I always receive great service from the team at Scranton. I never have to worry. More

by mcgregor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
September 18, 2022

I have only had a great experience with Scaranton Motors. The service department is excellent and very friendly. More

by CHAMMER1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern, Beverly Rhoads
September 17, 2022

They told me what was being done when i got there, and it didn’t take long. More

by DoubleORank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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