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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,012 Reviews

2,012 Reviews of Scranton GMC of Vernon - Service Center

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September 12, 2022

They have always gone above and beyond for me. I never feel as if they are working for their best interests only. More

by dwarfboy6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
September 12, 2022

Great work and service! It was excellent service when there! I have nothing bad to say. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph M was the one who did the work on the car too
September 09, 2022

I bought my truck and have had my service thru Scranton and remain a happy customer. Shawn did an exemplary job of explaining my last service visit breakdown. More

by joseph.unsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
September 06, 2022

Everybody was polite my car was done when they told me you'll be done they called me they got me a ride home everything was perfect thank you More

by Cadillac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
September 05, 2022

I purchased my vehicle and within a week the check engine light came on... I brought it in for service and they advised appeared ok and reset the check engine light after doing some tests....now a week later More

by emruthledge80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service dept
Sep 06, 2022 -

Scranton GMC of Vernon responded

First, I would like to apologize for the issue you keep having with your check engine light - your frustration is completely understandable, and you should definitely not have to keep coming in to get it fixed. I believe I was able to locate you in our system and it looks like you have an appointment scheduled for tomorrow morning. Fingers crossed that they will be able to get to the root of the issue once and for all. I am going to bring your situation to the attention of the service director as well, so if there is anything he can do to help he definitely will. Thank you for the feedback and we will see you tomorrow :) Have a great day!

September 04, 2022

Friendly and helpful with my oil change and tie rotation. That’s it for now. More

by cchampagne64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
September 04, 2022

The difference in this dealership starts in the beginning with a very easy drop off and sign in for service. They make you feel comfortable, explain everything and then follow through with great service. I d More

by LJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
September 02, 2022

Called in with an issue with our Ambulance and they got us in same day and had it repaired the next morning. Greatly appreciate the quick turnaround… Ron Miles, Firefighter/Mechanic Willimantic Fire Dep More

by Rmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
September 02, 2022

The service department staff at Scranton are so friendly, professional and trustworthy! I feel confident that my GMC Terrain is in great hands when I drop it off for any service. They are the reason why I bo More

by LABWOOD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, David Rogers, Ashley Corey
August 31, 2022

Very clean working area the guys know their cars, service was fast and they explained all work done. Very good 👍 More

by HULDRIKIS
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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