Sears Imported Autos

Sears Imported Auto ALWAYS does a great job with my car! They keep me up to date about the status of repairs, make sure that I have a loaner (when needed) ready for me and make it so easy to get in and out They keep me up to date about the status of repairs, make sure that I have a loaner (when needed) ready for me and make it so easy to get in and out of the service department. More

Great job as always! - Same day service when I need it when I wanted to get it done... Excellent job! They are very professional too! when I wanted to get it done... Excellent job! They are very professional too! More

In my last service, Lance and Bill accepted my last minute call due to a transmission leak that concerned me. Bill arranged service the next day while I waited in your wonderful waiting room eating too minute call due to a transmission leak that concerned me. Bill arranged service the next day while I waited in your wonderful waiting room eating too many cookies. Everyone was EXTREMELY friendly and helpful. There does not exist a dealership in the Twin Cities with a service department that compares to the quality of Sears. Thank you. Brad Hepp More

Everyone I talked to in service and later meeting with Everyone I talked to in service and later meeting with Dave, were very friendly. Dave worked hard to help me decide whether or not to keep the car Everyone I talked to in service and later meeting with Dave, were very friendly. Dave worked hard to help me decide whether or not to keep the car I have or to buy a new one. (I have not yet decided.) Then I very much appreciated the loner car. It was a beautiful SUV and I loved it. A different Mercedes dealership once gave me an old clunker and made me feel I was signing my life away before I even drove it. It was very pleasant having my car serviced yesterday and I thank all who worked on it. More

One of the reasons to purchase a Mercedes is the dealship that sells you the car. I owned an Audi after 2 S class Mercedes for only 7 months. The reason was the quality of the service I had come to expect fr that sells you the car. I owned an Audi after 2 S class Mercedes for only 7 months. The reason was the quality of the service I had come to expect from Sears imports. The Audi dealer had my car in monthly as they continued to try and repair my car car for 7 months. Over the 10 years owning S class Mercedes I have delt with Sears and have had 3 repairs requiring digging into the car and finding the true cause of the issue and repairing it. Dash boards, leaking seal, and now a car that would not start. In all cases they kep the car until they knew what the issue was and in all cases resolved the issue before getting me back into the car. I was always kept up to date with the issue resoultion and always kept me informed of what caused the inssue in complete detail. More

Sears mercedes is worth driving 100 miles from Rochester for service and repairs. I have had routine work and accident damage repaired and they routinely go out of their way to meet customer expectations. for service and repairs. I have had routine work and accident damage repaired and they routinely go out of their way to meet customer expectations. More

Worked with Bill Blume for the first time and I was very impressed. Bill was knowledgeable and most helpful in explaining both the recommended service and the services I chose. Unlike other dealer serv impressed. Bill was knowledgeable and most helpful in explaining both the recommended service and the services I chose. Unlike other dealer service departments I have experienced, Bill and the personnel at Sears looked at the condition of my vehicle and advised recommended service rather than just look at the mileage and tell me 'you need this and it will cost you this much'. I felt that I was treated not only respectfully, but also efficiently, honestly, and fairly. More

Our E320 Wagon was towed to Sears after its brake system completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by S completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by Sears and done in a timely manner. However, I didn't get a warm, friendly feeling from Sears' service department. Their newly remodeled store is beautiful, but it's very sterile and impersonal, and no one was very friendly when I went in to pick up the car. Maybe it was because our car had such a severe failure that no one wanted to talk to me about it. Nonetheless, I found this surprising. We've bought two very nice cars from Sears in recent years (including the wagon that was in for service), but I get the feeling that the environment has changed at Sears over the past couple years. Maybe I'm being over-sensitive, but it just doesn't seem like a friendly place any more. More

The dealership was great. I went in to get a light bulb replaced, and it was done ok. Unfortunately, my other light is now out, so I need to get back. I like this dealership. No issues, and the employees s replaced, and it was done ok. Unfortunately, my other light is now out, so I need to get back. I like this dealership. No issues, and the employees seem very nice! More

I have always had great experiences with this dealership. The service department is very knowledgable and are very exacting in their repair work, the mechanics appear to know their vehicles and zero in on wh The service department is very knowledgable and are very exacting in their repair work, the mechanics appear to know their vehicles and zero in on what needs to be done to arrive at a satisfactory conclusion. More