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Sears Imported Autos

Minnetonka, MN

5.0
2,735 Reviews
Since 1965, Sears has been serving the Twin Cities as its Primary Luxury Car Headquarters. Come Experience German Luxury like Never Before at Sears Imported Autos.
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13500 Wayzata Blvd

Minnetonka, MN

55305

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Showing 2,735 reviews

December 31, 2022

Sears is a wonderful auto group who do what they say they’re going to do- which is so rare these days. If you get an opportunity to work with Sue Brink, she’s awesome! From the custom order process, d More

by Greg Cline
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Sue Brink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Rogers
December 31, 2022

Took great care of us. Easy to work with! Very pleased with transaction we had More

by alexsellers5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Cooksey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Perelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2022

Boris was fantastic to work with. Friendly, straightforward, and provided an excellent purchase experience. At no point did I feel like I was being taken advantage of, which is so oft More

by secretlyeric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Perelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Henricks
December 31, 2022

Very responsive and knowledgeable. Extremely courteous and always available for questions. I plan on purchasing a new vehicle in the next 18 months and for sure will contact Boris and More

by Davidripka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cooksey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Holte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Perelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tursso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Hastert , Bill Blume
December 22, 2022

Beautiful dealership and Ben was super helpful. I would recommend him and Sears Imported Autos to anyone. More

by Mrad35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Cooksey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Grunewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2022

Sears auto dealership and John did a great job handling the sale and shipping the car to me More

by donnieshim0614
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

John paid attention to all details and he advised me through out the entire purchase process. More

by Msbdrm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

This is my first time buying a Mercedes. My past experiences with other car brands has been better. I was expecting white glove service from a luxury brand like Mercedes but this dealership More

by Trisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Kent Martinka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Sears Imported Autos responded

Trisha, I apologize for your experience. Unfortunately, we have no control over the timing of updates from Mercedes-Benz on vehicles they are building and sending to us. Hopefully, with the chip shortage going away things will get better. Concerning your trade, we called 3 Jeep dealers, and were told the car had a wholesale value of $39,000. If you found a dealer that would pay more it is truly unfortunate that you didn't give us that information. We would have sold the Jeep to them at that price, and saved you sales tax on your purchase. Concerning tires, the salesperson told you about tire packages we had a few months before your vehicle came in. You didn't know if you wanted to buy them then, and told the salesperson you found a tire package for less money than the package we offered you. The day before picking up, you told the salesperson you would like to buy a set from us. Unfortunately, by that time, we had sold out of the tire packages we had, and this is why he recommended for you to buy before your vehicle came in. I hope you have many enjoyable miles with your new Mercedes-Benz. Mike Roeder General Manager Sears Imported Autos

Dec 21, 2022 -

Trisha responded

We discussed my trade 4 days before I picked up the car. The used car manager and the General Manager knew we were insulted by the low offer. I had to call and drive around to get pricing on my own because I knew Sears was being unfair. At the end of the day we should’ve been able to come to an agreement that worked for both of us. A customer shouldn’t have to jump thru these hoops when trading a vehicle. Did you really call 3 dealerships? Because I found three (including cars.com offer) dealerships offering me a lot more without even trading. I did tell the sales person I was offered more money.from another dealer. He didn’t mention anything about Sears buying it for that price so I could save on the taxes. Paying for tabs on the trade AND the new car is absurd. The wheels and tires were on back order. The aftermarket were priced way higher than other places. They also needed to be ordered in advance. If the factory wheels weren’t back ordered I would’ve paid the premium price but not over priced aftermarket. The sales person was responsive and answered my questions so I could get them from a place with better prices. I was expecting better and fair service from Sears. I’m not the type to leave reviews but this time I felt it was my obligation. I stand behind my review.

December 18, 2022

John was very informative and did not pressure us at all. We like the car very much . More

by malarue1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick McGovern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Rogers
December 17, 2022

Excellent car buying experience! Thank you for your patience and for showing me all sorts of different vehicles. Ultimately finding the perfect fit for me! More

by dmander33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sue Brink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max, Kelly Rogers
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