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Seattle MINI - Service Center
Seattle, WA
76 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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76 Reviews of Seattle MINI - Service Center
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June 02, 2023
The web site made me give one star. I would give zero or minus stars if I could. A prime reason for picking a dealer is to be able to service your car. You can't get your car in on s I would give zero or minus stars if I could. A prime reason for picking a dealer is to be able to service your car. You can't get your car in on short notice. When I got the car serviced on March 31, 2023, they made me schedule almost a month in advance. When you call with an urgent problem, you get a scheduler who can't help you other than to schedule an appointment n the future. She says someone will call and nobody ever does. Whoever does talk to you is rude. Two months after they serviced my 2022 MINI Countryman the oil light went on saying the car had to be immediately serviced. They would not even look at it for five minutes to see if the oil light was in error, requiring an appointment several days out. I couldn't get it checked by any Jiffy Lube or its competitors like Grease xxxxxx because MINIs have specialized filters than nobody carries and required special tools that are unavailable. I asked to talk to a service provider for two minutes to get a referral. The scheduler said nobody was available. The scheduler said someone would call me back and nobody ever did! The failure to call and refer me to another place was the last straw. Shockingly unprofessional. You pay a lot of money for an automobile and you expect to be treated in a minimally professional manner. I have bought cars from Honda and Toyota of Seattle, and they will see me on very short notice, same day. They have plenty of personnel and facilities. They even nudge me when it's time to get the car serviced. Excellent service there, and a very comfortable waiting room too. Do not buy a MINI from this place, because they sell you the car and then treat you like you're disposable. I am in a service industry and know what client service is. This place is abysmal. A disgrace. More
by jneeleman
Employees Worked With
I only worked with a scheduler.
Helpful April 12, 2023
Excellent experience with the service department. They did an excellent job and were able to explain all the issues that need to be addressed They did an excellent job and were able to explain all the issues that need to be addressed More
by eva.s.wahl
April 12, 2023
ALWAYS A GREAT EXPERIENCE. . .Great Customer Service Nicole Stewart advisor in the service dept is always professional and works hard to get the customer back on the road. She g . .Great Customer Service Nicole Stewart advisor in the service dept is always professional and works hard to get the customer back on the road. She goes above and beyond her work scope. More
by ITALNJB
Employees Worked With
Nicole Stewart
April 05, 2023
Service got me in right away. Nicole was very easy to talk to and was super nice and knowledgeable. Caesar, the technician, was very informative and had a lot of patience with me. Nicole was very easy to talk to and was super nice and knowledgeable. Caesar, the technician, was very informative and had a lot of patience with me. More
by Rick Alderson
Employees Worked With
Nicole and Ceasar at Tacoma Mini
March 29, 2023
Unfortunately service at this place has gone way down hill over the last several years. From what I understand the management has shifted in a "different direction". My experience with them has made up m hill over the last several years. From what I understand the management has shifted in a "different direction". My experience with them has made up my mind that I will not buy another mini if it means I have to deal with them ever. The service advisor was of 0 help and couldn't tell me anything about my car or what was going on beyond reading the estimate that I was emailed. I spoke to the service manager once who said he had questions about my car too and was going to find out information and call me back. A week later still no call back even though I called many times. Almost impossible to even speak to anyone about my car at all. This experience has actually turned me off buying a new mini ever in the future unless I move to a new city. More
by hellcatt
Employees Worked With
Service Department
March 26, 2023
Works really hard to help you and make sure you are completely happy with your service and your car. We love Seattle Mini and would highly recommend them. completely happy with your service and your car. We love Seattle Mini and would highly recommend them. More
by gethersl
Employees Worked With
Brandon in service
March 16, 2023
Every time I bring my MINI to the folks at Seattle MINI I know that I'm going to be completely taken care of. The techs and customer service teams are very capable and I've always felt like I was in good han know that I'm going to be completely taken care of. The techs and customer service teams are very capable and I've always felt like I was in good hands. The staff is knowledgeable about any questions I have (thanks Jorge!), and I don't plan on taking my MINI anywhere else for maintenance unless I move out of the state! More
by ethan.frechtman
Employees Worked With
Jorge Deniz-Maciel
February 16, 2023
This was the first service for our electric Mini. Every one in the service department at Seattle Mini was very friendly and helpful through the entire experience. I was kept informed of th status thr Every one in the service department at Seattle Mini was very friendly and helpful through the entire experience. I was kept informed of th status throughout the process. More
by huntandmolly
Employees Worked With
Service advisor Brandon
