Seattle MINI - Service Center

Great customer service, always trying to be in the customer side and explaining all the process customer side and explaining all the process More

Seattle Mini is always professional and knowledgeable. The customer service reps are polite and personable. They do a great job. The customer service reps are polite and personable. They do a great job. More

Though there were errors with the online scheduling system, they fit me in and completed the work ahead of schedule. Amanda kept me well informed and quickly arranged rides from and to the dealer. system, they fit me in and completed the work ahead of schedule. Amanda kept me well informed and quickly arranged rides from and to the dealer. More

Jared was very patient, responsive to inquiries and professional. The rides to and and from my workplace while my car was being serviced was promptly arranged. The dealership is pristine and the and t professional. The rides to and and from my workplace while my car was being serviced was promptly arranged. The dealership is pristine and the and the atmosphere welcoming. My inquiries at the parts department were attended to really well by Dominque. My Mini is 10 years old in a couple days and I've always taken Tallawah to this dealership for service. One of the newer features is the walk around video of my car by the service department. It helps me understand why something is recommended, or not. More

I have had 3 Minis, and have always had them serviced at Seattle Mini. They do an outstanding job of taking care of their customers. They care about making customers happy, doing quality work, and getting Seattle Mini. They do an outstanding job of taking care of their customers. They care about making customers happy, doing quality work, and getting your car done when they say they will. More

Quite pleasant atmosphere with very pleasant and welcoming people. A two hour service wait went by in a flash with the comfortable waiting area with so many nice refreshments for the customers. Serv welcoming people. A two hour service wait went by in a flash with the comfortable waiting area with so many nice refreshments for the customers. Service and sales personnel were very accommodating and a pleasure to deal with. More

my car was done on time as promised and Amanda was very professional. Much appreciated and hope I get her next time professional. Much appreciated and hope I get her next time More

Amanda was very courteous and nice and wonderful to work with on my car. I appreciate the hard work! with on my car. I appreciate the hard work! More

Very friendly and professional. Good at letting us know what was recommended to have done now and what could be done at a later date. Loved that a video of the work was done . Good at letting us know what was recommended to have done now and what could be done at a later date. Loved that a video of the work was done . More

It was supposed to be a routine oil change/check up while I wait. We dropped the car off the night before (schedule conflicts) and by the end of the next day (appt was for 0900) they hadn't done the service. I wait. We dropped the car off the night before (schedule conflicts) and by the end of the next day (appt was for 0900) they hadn't done the service. When I talked to them, they said they might not get to it the next day either and asked if they could keep it the weekend or schedule another date. This appt was more than a month in waiting. So I told them neither was acceptable. They then committed to getting it done the next day and did. I know that they are having labor shortage issues, but then they need to address this with how they are scheduling - if you don't have the workers, don't schedule the appointments. And it used to be that when I went in, people greeted you and were really friendly. There were three people working at the service desk. One was on the phone. The other two were chatting with each other, Though they looked at me, and I was obviously there for service, they didn't even acknowledge me. When the third person was done with the phone, he asked what I needed. No where near the experience that it used to be there. Though again, maybe this is related to being shorthanded. But the two people not appearing to be doing anything isn't cool. More