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Secor Subaru
New London, CT
1,961 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,961 reviews
August 18, 2019
Double charge Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over, I will take my business elsewhere! More
by DHDHUBERT1
Verified CustomerEmployees Worked With
John Donovan
August 17, 2019
Excellent, thorough explanation of all features Wayne Carpenter, my sales person, spent a lot of time with me explaining the Legacy’s equipment and safety features. He showed me where the maintena Wayne Carpenter, my sales person, spent a lot of time with me explaining the Legacy’s equipment and safety features. He showed me where the maintenance shop was and explained how it would be managed. He also said I could come back any time for a refresher course and to answer any questions I have after driving the car awhile. Great person! More
by APEARSON
August 16, 2019
Completely Satisfied I use only Secor to service my Forester because they always to a gr8 job, don't try to sell me services I don't need and do it in a timely fashion. I use only Secor to service my Forester because they always to a gr8 job, don't try to sell me services I don't need and do it in a timely fashion. More
by PFOWLER1
Employees Worked With
Lauren McGloin, Lynette Rodriguez
August 14, 2019
Service and 2 Recalls Everything was great until it came to free wash. I assume it was the car washer that changed my mirror settings, radio setting and driver seat settin Everything was great until it came to free wash. I assume it was the car washer that changed my mirror settings, radio setting and driver seat setting. For the few minutes they drove my car I think this is totally unnecessary. More
by PKNUTSON
Employees Worked With
Lauren McGloin
August 14, 2019
Inconsistent, poor communication I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in for service and my car wasn't ready at the designated agreed upon time (4pm) after having it all day. I was texted a few minutes before 4pm for the delay notification but i was already at the dealership. Another visit i need a new tire but a large Subaru service center does not have it in stock, this was really disappointing and it wasn't a fancy tire type. I usually have to follow up on the day of service. Try to get a hold of my advisor but she's not around. Multiple different issues over several visits, bad overall impression of your business for me. Love the car itself. More
by DFIX20
Employees Worked With
Lauren McGloin, Lynette Rodriguez
August 14, 2019
Professional and knowledgeable Dealer Courteous and professional sales people. All the staff was knowledgeable about all the vehicles at the dealership. Every one took the time to explain Courteous and professional sales people. All the staff was knowledgeable about all the vehicles at the dealership. Every one took the time to explain and help make decisions about the best fit car for our needs. They were on time and gave us all the time and space to make decisions. More
by KASSIM
August 14, 2019
Happy customer I came in knowing I wanted to replace my wonderful old Outback with a new one. I was led through the options by Dan, who listened to what I was sayin I came in knowing I wanted to replace my wonderful old Outback with a new one. I was led through the options by Dan, who listened to what I was saying and asking and made the experience very simple and unstressed. Angel helped iron out an issue with the loan application and Kevin finished up the paperwork with us in a friendly and professional manner. More
by OutbackLover
August 14, 2019
Oil Change I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. More
by PATRICIA_MCMAHON
August 13, 2019
More than expected! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! More
by MARILYN.GRAHAM108
Employees Worked With
Lauren McGloin
August 13, 2019
Great experience There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my next service appointment! More
by CHRISTINA.ANGULO2012
Employees Worked With
John Donovan, Lynette Rodriguez
