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Secor Subaru
New London, CT
1,953 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
December 28, 2018
20 years and 3 different Suburus For over 20 years and three different Suburus, I have been happily satisfied with the customer service and re car service at Secor Suburu. I will cont For over 20 years and three different Suburus, I have been happily satisfied with the customer service and re car service at Secor Suburu. I will continuing buying Suburus! More
by ANNSCEL
Verified CustomerEmployees Worked With
Jay Fulton, John Donovan, Amanda Easom
December 28, 2018
Good service with no pressure Evert Dahlquist was great to talk with right away. He understood what I wanted in a car and sent me out to drive the Legacy. He tried diligently to Evert Dahlquist was great to talk with right away. He understood what I wanted in a car and sent me out to drive the Legacy. He tried diligently to get me the model and color that I wanted. He said he could get it but it wasn't at Secor yet. I decided that the color was not that important and he said that there was a Legacy at Secor. That was my car. Evert didn't pressure me and was able to answer all my questions. I will recommend him to my friends who are looking for a car. More
by PATHUSKYFAN
Employees Worked With
Everet Dahlquist, Kevin O'Donovan
December 27, 2018
GOF and more My service advisor, Jay, was very professional: a good listener; knowledgeable, and did exactly what he said he would do . The technician who worked o My service advisor, Jay, was very professional: a good listener; knowledgeable, and did exactly what he said he would do . The technician who worked on my car did a thorough inspection and did everything correctly the first time. Nice touch to return my car sparkling clean. I am a satisfied customer. More
by LBROWN-ABB
Employees Worked With
Jay Fulton
December 27, 2018
1st service my Forester! Servce rep was courteous, helpful and answered all my questions. Thought the price for an oil change was a bit high ($100), but other than that, no h Servce rep was courteous, helpful and answered all my questions. Thought the price for an oil change was a bit high ($100), but other than that, no hesitation about returning for service, More
by SCOTT
Employees Worked With
Amanda Easom
December 27, 2018
A good experience From the first phone conversations with Rob to the no-pressure , knowledgeable , professional ,sales interaction with Larry to the efficient , easy fi From the first phone conversations with Rob to the no-pressure , knowledgeable , professional ,sales interaction with Larry to the efficient , easy financial arrangements with Kevin , the whole process of a new car purchase was a good experience. More
by BOB
December 24, 2018
Trading in my Subaru I got as near the deal I wanted as I could get, sales person was great trading in my Subaru was a really good experience Working with Dan was great I got as near the deal I wanted as I could get, sales person was great trading in my Subaru was a really good experience Working with Dan was great More
by ARTIE409
December 24, 2018
It’s a car dealership nothing is transparent and if u want a deal u have to work for it. The Experience was pleasant u just have to play the game nothing is transparent and if u want a deal u have to work for it. The Experience was pleasant u just have to play the game More
by CREGNERE
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
December 23, 2018
Horrible first car buying experience. To start, it took the dealership a couple days to get back to us with a final price on a used vehicle. When we told them we wanted it, they said no do To start, it took the dealership a couple days to get back to us with a final price on a used vehicle. When we told them we wanted it, they said no down payment was needed and we agreed on picking it up in 4 days. In that time, we were promised a new battery, an oil change and the normal detailing to be completed by pick up. We called the morning of to make sure everything was good for the 2pm appt. The car was not ready...none of the things were done by 10 am. We arrived. The car was not brought down and ready to go. My boyfriend had to go to the service dept to get paperwork that still wasn’t completed and confirm the vehicle was properly prepped for delivery because the sales dept didn’t do it ahead of time. They then had to ask a salesman to get the car. This car was for my 17 year old daughter, who saved this money and paid cash and was quite excited about her new vehicle...until we heard this sales guy loudly complain about having to take care of us while sitting in the sales floor area. This was because the salesguy we originally was unavailable to be there were then brought back to sign the paperwork. The finance guy rushed us through it. He hardly explained anything to my daughter, making her first car buying experience one that made her feel uneasy. He never offered us an extended warranty then wanted us to sign a couple sketchy looking forms. One was to decline the extended warranty, which did not say anything about declining an extended warranty on it, just extra benefits. Another form was a web printout of the accessories they offer with a penned in line to sign and a penned in decline written above it. Once the paperwork was completed I had to sign a loan agreement because even after this dealership had this car in the lot for at least 3-4 weeks or longer, they could not find the title. We then were told were all set, no congratulations to my daughter on her new car, no walking her out and showing her all the features of her new car, just a thanks and “we’re all set here”. The car was inside the showroom and we were left to push the button to open the door to drive out. My boyfriend had to drive her car home with her as the passenger because with the dealer plate, a 17 year old is not allowed to drive. So it’s been 2 weeks with us calling almost every other day to see if they’ve got the title and her new registration paperwork done and we are still without the title or having the car registered to her and I. We were told at some point they were told by the bank there was no lien on the car and the form had been faxed over, but they can’t find it. We had bought this car 2 weeks before going out of the country so my daughter would have a vehicle to use for work, but instead she only gets to stare at it in the driveway while trying to find rides to and from work everyday while we’re away. Her first car buying experience was horrible, frustrating and sad. We will NOT be using this dealership again, nor will I be recommending it to anyone. We are also STILL WAITING for the title and registration to be in our names. More
by CYH.RDH
December 23, 2018
Positive buying experience I had a good experience with leasing my new 2019 Crosstrek. A co-worker recommended Evert so I set up an appointment with him. He went out of his wa I had a good experience with leasing my new 2019 Crosstrek. A co-worker recommended Evert so I set up an appointment with him. He went out of his way to schedule me for an appt an hour before the dealership even opened. He did not pressure me into anything I wasn't interested in. He was very upfront that it would be difficult to get the color I wanted which was Cool Grey Khaki. He did a great job tracking one down that had all of the features I wanted. As a woman, he treated me with respect and dealt solely with me even with my boyfriend present for both the test drive and the pick up. Same thing with Angel. During all of the paperwork and dealing, Angel dealt solely with me and treated me with respect. Their customer services was excellent. If anything, I wished they were a bit more communicative about the process of tracking down my car. I had to call on my own to check on the status multiple times. Each time there wasn't any more news but I would have rather had communication that they were still in the process of getting it than to not. Otherwise, I had a great experience. My boyfriend will be purchasing a Subaru from Secor when he is ready to get a new car because of how great of an experience I had. More
by CGKCrosstrek2019
Employees Worked With
Everet Dahlquist, Angel Izquierdo
December 22, 2018
Snafu resolved Maintenance app't recommended rear brakes pads replaced as they were down to 2mm. Came in and was told rotors needed to be turned and sway bar links w Maintenance app't recommended rear brakes pads replaced as they were down to 2mm. Came in and was told rotors needed to be turned and sway bar links were broken. Because this was not noticed on the first app't which was just the prior week, Secor made good on the repair by waiving the labor for said repairs. I was impressed with their integrity. More
by CTPilgrim
Employees Worked With
Michel Pagan
