Secor Subaru

Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, Anastasia was extremely rude and told me the part couldn’t be “unordered” an hour after it was “ordered”. Then got charged the $147 diagnostic fee as a punishment for not getting the work done there. No need to over charge, when i arrived i told them exactly what the engine code was, as Autozone is nice enough to read the code for free. Got an email saying the dealership has made this right with me and that is not the case! Have not received any contact in two weeks since posting this. More

This is my 3rd Subaru, but first time at Secor and now I won’t go anywhere else. I almost purchased a Chevy but went back to Subaru, if it wasn’t for the great service I received I probably would have ended won’t go anywhere else. I almost purchased a Chevy but went back to Subaru, if it wasn’t for the great service I received I probably would have ended up with the other car. Thank you Wayne for all your help! Love the car! More

The cust supt people for oil change have been very nice, and thorough explaining the service provided, and the that I will need in the future. and thorough explaining the service provided, and the that I will need in the future. More

Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

She was very professional and friendly. Keeping me updated on my car's progress and future needs. Keeping me updated on my car's progress and future needs. More

David was honest and very helpful. The process went well and everyone was helpful and professional. The process went well and everyone was helpful and professional. More

Greeted by Jessica who was pleasant, courteous and beautiful smile. Showroom clean and neat. Friendly atmosphere. beautiful smile. Showroom clean and neat. Friendly atmosphere. More

I did not have any experience with dealership side, only service center for recall support service center for recall support More

I was treated very well. Kyle was very thoughtful. I live in Jewett City but couldnt get back. He was sympathetic and got me in and out quickly. He was great and I appreciate Kyle was very thoughtful. I live in Jewett City but couldnt get back. He was sympathetic and got me in and out quickly. He was great and I appreciate his He handled everything.He explained my Subarus issues very well More

This is my second car I have bought with them and they are very reliable and I've recommended many of my family and friends to them and they have bought as well. are very reliable and I've recommended many of my family and friends to them and they have bought as well. More