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Secor Subaru

New London, CT

4.7
1,963 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
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501 Broad Street

New London, CT

06320

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Showing 1,963 reviews

September 11, 2022

Called ahead to confirm a loaner. No loaner when I got there. Got stuck at the dealership. Seat belt alarm still going off. No happy More

by DRHAMMONDJR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joycelyn Mata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Secor Subaru responded

Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further please contact me directly. - Shawn Murray - Service Manager - smurray@secorauto.com

September 10, 2022

Three rating requests is TOO MANY Minimum word count requirement is too much ENOUGH ENOUGH More

by PAULSTIMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Sep 12, 2022 -

Secor Subaru responded

Thank you for taking the time to share your review.

September 09, 2022

Appointment available in reasonable amount of time. Good advice on service for low mileage but ‘high-time’ car ( a lot of winters). High quality work completed as discussed. Full confidence in driving More

by PAULSTIMSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Sep 12, 2022 -

Secor Subaru responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Secor Subaru and hope we can be of service again in the future!

September 08, 2022

Makes me wanna come back again for any of services it’s great of experience for me More

by TINO6998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Jean
Sep 08, 2022 -

Secor Subaru responded

Thanks for the five stars, Tino! We're honored to hear that your visit with us was such a positive one. We hope to see you back for all of your future automotive needs! -Secor Subaru

September 02, 2022

thoroughly satisfied with our experience . this is our second subaru. Surveys lack concrete experience. Surveys We rarely do this, Ambiguous at best. More

by CWZUT875
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Sep 02, 2022 -

Secor Subaru responded

Thank you for taking the time to leave your feedback! We hope to see you again at Secor Subaru!

September 02, 2022

It was my first time and I was very pleased with the service and curtesy for a short time spend there. More

by MARIA_POULIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Secor Subaru responded

Thank you so much, Maria! We are happy you enjoyed your visit to the Secor Subaru service center! See you next time!

September 02, 2022

The process for purchasing my Subaru was painless, uneventful, stress free and no haggling was the best part. I am a straight and to the point. More

by Chaquita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
Sep 06, 2022 -

Secor Subaru responded

We're so glad that we could make the process so smooth and easy for you, Chaquita! We hope that you love your vehicle and look forward to seeing you again at Secor Subaru! Thank you!

August 29, 2022

Polite staff, well kept waiting area. I'll absolutely be coming back for all my service needs. More

by Happy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin O'Donovan
Aug 31, 2022 -

Secor Subaru responded

Thank you for the fantastic feedback! We look forward to seeing you again next time here at Secor Subaru!

August 24, 2022

Great, courteous service, took care of what we asked for and more. Good selection of drinks in the waiting area, and glad to see the magazines back! More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Secor Subaru responded

Thanks for the five stars, Dave! We're honored to hear that your visit with us here at Secor Subaru was such a positive one. We hope to see you back!

August 22, 2022

They were very accomdating and address all my concerns. Disappointed with wash and vaccine not wh add y I expectef More

by LCHAMRAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Others in service but did not know names, Terry Jean
Aug 23, 2022 -

Secor Subaru responded

Thank you for taking the time to leave us a review. We appreciate the feedback and will make sure it gets passed along to our team for further consideration. Please don't hesitate to reach out if we can be of service to you again in the future!

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