Secor Subaru - Service Center

36,000 miles service PROMPT SERVICE, FRIENDLY PEOPLE, JAY WAS GREAT, SHUTTLE PICK UP AND DROP OFF TIMELY, OVERALL GREAT EXPERIENCE. WILL BE BACK FOR SURE. ANICA ANTIC FROM PROMPT SERVICE, FRIENDLY PEOPLE, JAY WAS GREAT, SHUTTLE PICK UP AND DROP OFF TIMELY, OVERALL GREAT EXPERIENCE. WILL BE BACK FOR SURE. ANICA ANTIC FROM NEW LONDON More

Flat tire. Made an appointment to check tire and repair. Tire was inspected and could not be repaired as tire was punctured along the side wall. Because of the tread wear on all four tires was low I could no Tire was inspected and could not be repaired as tire was punctured along the side wall. Because of the tread wear on all four tires was low I could not replace just the one tire. Jay gave me options on prices and gave me a rental car to use so I would not have to wait the two hours for installing the new tires. More

Our dealership We and our daughter have bought numerous Subarus from them and though we are an hour away we try to have them service our cars. They have done most of We and our daughter have bought numerous Subarus from them and though we are an hour away we try to have them service our cars. They have done most of our oil changes and all of hour 'required' check-ups (25K etc). They recently replaced a failed battery under the warranty. In all, they seem to know their stuff. Dawn in scheduling is a nice person to deal with. Some of their front desk people could use some work on interpersonal skills, but most are quite nice. More

Always good service Secor has always proved reliable. Oil change & safety check took longer than expected (90 min) but the car was left spotless. Dawn was particularly he Secor has always proved reliable. Oil change & safety check took longer than expected (90 min) but the car was left spotless. Dawn was particularly helpful and went out of her way when the service was completed but the cleaning was not. I have to say the cost of the service was higher than I would like but not having dealt with other service centers recently I can't determine if the prices are too high More

Bad experience New management here. Everything takes twice as long and is twice as expensive. Been coming here for 11 years. No longer. Stay away. Waited for and ove New management here. Everything takes twice as long and is twice as expensive. Been coming here for 11 years. No longer. Stay away. Waited for and overly long time on a not especially busy day. I was not the only customer frustrated. Was quoted for a repair at twice the cost I was quoted in October under the old management. Something's fishy with this place. Oh, and the parts guy was extremely rude. More

always great service. Truth be told, anyone who owns an automobile knows that you always Pay a little bit more to go to a dealership then maybe to a private service stati Truth be told, anyone who owns an automobile knows that you always Pay a little bit more to go to a dealership then maybe to a private service station. However, I have found with this dealership for that to not only be untrue, but that every penny I pay is worth the service and customer courteousness I get in return. More

ok not wowee Generally I like this place but during the past couple of visits there are issues. First when I schedule service online-I get a confirmation but when Generally I like this place but during the past couple of visits there are issues. First when I schedule service online-I get a confirmation but when I show up and check in there is no record of it. Before I had to come back twice for a 30k check-up before the work could be done-because they turned out to be over scheduled or there was no loaner. I'm not super local so driving back and forth 3x is a pain. On the 36K checkup-same thing-no record of the appt I made online. Fortunately they could fit me in-had a loaner. I heard 2 different stories on what service is done at 36K-one triple the price than the other. Given a brochure that listed 36K checks and was told later-oh that brochure is out of date-36 is nothing major. Huh? My car wasn't washed when I arrived and had to wait for that. Really simple fixes on their end that would probably give them 5 star reviews if they got it together a bit. More

Great service! I made my service appointment online for the first time. I really like the online system. I used to feel that I needed to talk to a service person whe I made my service appointment online for the first time. I really like the online system. I used to feel that I needed to talk to a service person when I made my appointment to really make sure I was scheduled and all the work would be done. They were ready for me when I got there, I waited an hour and all the work was done that I scheduled. Another reviewer recently had a disappointing experience with the online system. I thought that maybe her experience was not good because everyone was not fully up to speed on Secor's new system, but for me it was flawless. More

Too long if a wait trying to check. And I was only customer In the shop. Then she had the odasity to state that I did not indicate a specific pick up time. I had her check my envelope, there clearly indicated In the shop. Then she had the odasity to state that I did not indicate a specific pick up time. I had her check my envelope, there clearly indicated was the time. FYI I had dropping the car off the night before. I was assured it would be ready by noon. Car WAS ready, woman at computer just could not seem to get me out the door. More

Airbag warning light plus recall fix My airbag warning came on sometimes;I was also informed that my car needed a RECALL-FIX.The Service was scheduled promptly,I was provided with a ride My airbag warning came on sometimes;I was also informed that my car needed a RECALL-FIX.The Service was scheduled promptly,I was provided with a ride home and back to pick up my Outback.Jay Fulton explained what was done then "MADE MY DAY" by handing me a NO CHARGE bill.I guess that's why I bought my 2nd Subaru from SECOR. More