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Secor Subaru - Service Center

New London, CT

4.6
1,326 Reviews
Today: 7:30 AM - 5:00 PM Closed Now
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1,326 Reviews of Secor Subaru - Service Center

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April 26, 2024

I was treated very well. Kyle was very thoughtful. I live in Jewett City but couldnt get back. He was sympathetic and got me in and out quickly. He was great and I appreciate More

by bvanbeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky she's always awesome
Apr 29, 2024 -

Secor Subaru responded

Hi B Vanbeene! We're glad to know that Kyle was able to assist you efficiently and effectively at Secor Subaru. We appreciate your feedback and are here for any future needs!

April 26, 2024

Very efficient visit, friendly staff, comfortable waiting room, great service. I will definitely keep coming back. More

by thomas.a.lanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Hi Thomas A! We're glad to know that you had a positive experience at Secor Subaru! We appreciate your feedback about our friendly staff and comfortable waiting room. Looking forward to seeing you again for future services!

April 25, 2024

Bought my Subaru 2013. I love my car. Basically service has been good and people pleasant! More

by MUGSYMORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Secor Subaru responded

Thank you for the wonderful feedback about our Secor Subaru team! We appreciate your business and look forward to your next visit!

April 20, 2024

I bought my 2024 Crosstrek Sport in Aug 2023. I love the car. there was a hiccup with the registration. The finance team caught issue and fixed it. In the process, the salesman damaged the pa More

by paulmorrison2669
Recommend Dealer
No
Employees Worked With
Wayne Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Apr 29, 2024 -

Secor Subaru responded

Paul, thank you for reaching out. I'm sorry to hear about this situation and would like the opportunity to look into it further for you. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Paul Holden - General Manager - (860) 442-3232

April 19, 2024

I do not know Shawn Murray. I dealt with Dan Mirles in sales and Austin in finance. More

by michelelhrinak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Dube
Apr 22, 2024 -

Secor Subaru responded

Thank you for the review! Dan, Austin & the rest of the Secor Subaru team hope to see you again in the future!

April 18, 2024

Came in with nail in tire, to get fixed before it deflated. You fit me right in. Anastasia took wonderful care of me and was a delight. Thank you Secor Subaru. More

by BEACHROG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Secor Subaru responded

We're glad to know we could assist you promptly and that Anastasia provided excellent service at Secor Subaru. Thank you for your kind words, they mean a lot to us!

April 17, 2024

From the time I pulled up the attendant was very friendly told me exactly what to expect how long courteous kind and fantastic experience. More

by butch.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Secor Subaru responded

We're so glad to know that you had a fantastic experience at Secor Subaru! Our team always aims to provide friendly and informative service. Thanks for the positive feedback!

April 17, 2024

Always great service, I love my Crosstrek Subaru! Will continue to have my car serviced here! More

by PaulaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Secor Subaru responded

We're honored to be your go-to automotive resource, Paula! Thank you for trusting us with your Crosstrek! - Secor Subaru

April 12, 2024

No issues. Press any, professional staff. Service done quickly. Price is a bit high, but acceptable for now. More

by FRANK.FRANCISCONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Subaru responded

Frank, we appreciate your feedback and are glad to know our team at Secor Subaru provided quick and professional service. We understand the concern about pricing - rest assured, we strive for competitive rates while maintaining high-quality work. Thanks again!

April 12, 2024

Excellent customer service. They were able to get me an appointment next day when other dealerships were scheduling appointments 3 weeks out. They diagnosed and fixed the proble More

by EWONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Subaru responded

Ewong, we're glad to know that our team at Secor Subaru was able to provide quick and efficient service for you. We appreciate your recommendation and see you next time! Safe travels in your repaired vehicle!

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