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Secor Volvo Cars

New London, CT

4.8
1,479 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,479 reviews

September 16, 2019

Top notch service,friendly employees, very helpful and went Great customer service explained everything to me about my car very helpful. went beyond ..what I expected. so helpful and told me what I needed to g More

by Cleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
September 14, 2019

High Challenge Electrical Repair Solved Julie was professional in every way and satisfied all of my requests and questions completely in the journey of this difficult electrical diagnosis an More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Randy (I never asked of his surname)
September 14, 2019

Pleased Courteous service staff. Excellent work and customer service. Scheduling was easy and convenient, and the loaner was greatly appreciated.appreciated. More

by Jamatruda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2019

Martin the XC 90 says thanks The guys at this shop are super! They addressed my recall notice and tool care of the 70K service check up..car was in and out while I had breakfast More

by JYJEEP
Recommend Dealer
Yes
Employees Worked With
Jules the driver was so nice, Alex Sadler
September 11, 2019

5-Star Experience From 5-Star Team! I had a fantastic experience all around with Steve and Anthony in getting my first new car! I can't thank them both enough. Steve was welcoming and in More

by lndinoia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci
September 11, 2019

Very quick I brought my car in for an oil and filter change, along with a security check. They were very quick and quoted me what else I can do going forward. More

by AIMIEWRITES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
September 10, 2019

30k service Service was very thorough. Nick is always easy to work with. Eric and Alex were very helpful. My car came back clean and in perfect condition. More

by SANDRALEEANNMCGUIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Alex Sadler
September 06, 2019

Prompt and efficient! Great EXPERIENCE! i NEEDED A SAFETY CHECK AND INSPECTION OF THE SUSPENSION. It WAS DONE PROMPTLY AND EFFICIENTLY AND THE RESULTS WERE FULLY EXPLAINED More

by DSMITH0705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
September 03, 2019

Just Amazing!! I am so happy with the service they provided! They were willing to work with me and I am extremely grateful for all their hard work and everything tha More

by Nicole22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci
Sep 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Imports in New London. Our goal is to make every experience with Secor Imports a 5 star event and it looks like we really accomplished that with you! Thank you for mentioning in particular what it is about Steve and Anthony's skills and professionalism that pleased you. I will be sure to convey your positive remarks to them. We look forward to working with you in the future and keeping your car in excellent condition. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 31, 2019

Volvo XC 90 20,000 mile service Fast and courteous service and I was pleasantly surprised with the car wash and vacuuming. The newly remodeled dealership was very comfortable with p More

by STONEBEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
Sep 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience with Secor Volvo Service a 5 star event and it looks like we really accomplished that with you! We combine expertise with excellent customer service including the car wash and vacuuming of your car so that you drive away "pleasantly surprised." I will be sure to communicate your positive review to Alex and the rest of the Secor service team. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

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