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Secor Volvo Cars
New London, CT
1,479 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,479 reviews
October 31, 2024
Julie was friendly and well informed. She explained what was done to the car and answered all our questions. Technicians did a good job on the car. A very pleasant experience overall. She explained what was done to the car and answered all our questions. Technicians did a good job on the car. A very pleasant experience overall. More
by colette1012
Verified CustomerEmployees Worked With
October 29, 2024
I was greated by Kieth who was very welcoming, polite, gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. gregarious. I was taken in immediately. The whole appointment took an hour. Even though they had a courtesy car waiting for me, I decided to wait. I have a very pleasant conversation with Charlie Secor in the reception area. The entire experience couldn't have been more pleasant. More
by ssmithdmd
Employees Worked With
October 29, 2024
Julie and the service department were excellent. They kept us in the loop at all times, and actually found the most economical and efficient way to repair our SAAB. We have been always very happy They kept us in the loop at all times, and actually found the most economical and efficient way to repair our SAAB. We have been always very happy with the Secor service department. More
by sailgirl7300
Employees Worked With
October 29, 2024
The sales staff is fantastic & provide an excellent hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anx hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anxiety. Between the lack of kindness from almost every staff member consistently in every interaction, & the lack of knowledge it all leads to a really unpleasant experience. I finally reached a point where I expressed these frustrations to the service manager Eric & rather than provide any help, mitigation, or even basic empathy he instead is trying to have me banned from having a relatively new vehicle I purchased from Secor serviced at all. When questioned why he cites the fact I used a swear word in frustration that was not directed at anyone. After being talked into purchasing an extended warranty at the initial sale of the vehicle it feels like borderline extortion. Even the owner Charlie when approached wasn't able to get his service manager to simply sit down and discuss it like adults. Truly disappointed after purchasing 2 vehicles from Secor in the past year. More
by znd121
October 26, 2024
Always a pleasure working with the team at Secor Volvo. Friendly employees, clean and welcoming waiting space. Friendly employees, clean and welcoming waiting space. More
by mzmedenciy
Employees Worked With
October 24, 2024
Secor Volvo has always provided outstanding service. They recalibrated my airbag sensor within an hour of my calling the Service Department. They recalibrated my airbag sensor within an hour of my calling the Service Department. More
by gaida.fuller
October 21, 2024
Secor provides very prompt and courteous service and highly recommend them to anyone needing sertvice highly recommend them to anyone needing sertvice More
by dbaratko
October 15, 2024
They took very good care of my car and now runs nice and quiet like an electric vehicle should quiet like an electric vehicle should More
by LESLIE.SANDIN
