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Secor Volvo Cars

New London, CT

4.8
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,480 reviews

July 29, 2018

Excellent customer service for SAAB My SAAB 9-3 had a warning message "steering lock failure." The service manager was very professional and knowledgeable and provided a detailed explana More

by STEVEF51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2018

Terrific and friendly coustomer service . They are always willing to work with your sechedule and very informative. They explain everything and answer questions . They give recommendations. More

by Christie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
July 26, 2018

good experience The Volvo service at Secor is professional, friendly and prompt. They are upfront as to charges and I don't feel like they are trying to sell me unne More

by LOISGANDREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rose
July 26, 2018

Outstanding repair and courteous service on older SAAB 9-5 SAAB service representative made appointment for repairs to the liftgate hatch lock and liftgate lift supports of a 2003 SAAB 9-5 wagon in a very time More

by RMART8178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
July 25, 2018

As Usual They only have one standard: excellence and.....AS USUAL.....they met the mark. They only have one standard: excellence and , as usual , More

by Lafs5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harriet, who made a copy for me. (And please say Hi ! to Julius for me), Nick Rose, Mackenzie Gill
July 23, 2018

Very good and personable. Because everyone at the dealership is friendly and helpful. No one comes off as being pushy. Everyone speaks in a manner that makes a customer fell co More

by SERENO.MURKETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold, retired finance manager., William Damberg
July 22, 2018

Volvo 10K service 10 K service was done promptly while I waited, they even cleaned the inside and outside of my car! And the service was free of charge! More

by 2018V60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Parsons
July 20, 2018

What's Not To Love About Secors For more than thirty years, we have enjoyed friendly, knowledgeable and reliable service/sales from the staff of Secors! Secors makes car shopping a More

by R2CANINESR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Doyle, Nick Rose, William Damberg
July 20, 2018

The Boss knows his stuff! Bob Doyle saw us on the lot and when his sales people were busy, he didn't hide or brush us off or made us wait...nope, he jumped right in and give us More

by KLARIVIERE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Doyle, Anthony Gonci
July 20, 2018

Commitment to service This service center has been very persistent in trying to address repeat issues with my XC-90. I appreciate their commitment to ensuring the issues w More

by MNJANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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