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Secor Volvo Cars

New London, CT

4.8
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,480 reviews

April 30, 2018

Dropped off my car the night before due to a recall. The next morning I was called and told it was already done and ready to be picked up. I went right away to get it. Check out was pleasant and I was SO More

by LITTLELOGSCHOOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2018

Had to have body work done on my car. John and Jennifer were super. My car looks terrific. They kept me updated on my car repairs and arranged everything with my insurance company. Extreme More

by NJBRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Jennifer in collison
April 27, 2018

Satisfied customer, great service dept I have serviced my vehicle at secor Mitsubishi since purchased and am extreamly satisfied with the timely and professional care they have always shown More

by ndc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2018

Repair of keyless entry system, covered by warranty Done efficiently, quickly and with no fuss. Took two visits - first to evaluate the problem and order the needed parts, and second to install the new More

by S60Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
don't know
April 26, 2018

Professionally with a smile!!! It was a real pleasure to purchase our next Volvo with the professional sales guidance by Steve and the “paper” expert Anthony. Thanks for a continued More

by PBJANSSENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
April 26, 2018

Thought I bought a CPO Vehicle Purchased a CPO vehicle just a few months back and brought it in for it's first oil change and brake fluid flush. Very surprised that a CPO vehicle w More

by CARL_F_RAMSDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, William Damberg
Apr 26, 2018 -

Secor Volvo Cars responded

Thank you for taking time to write this review. Our records indicated that your car was due for a 40k mile service which includes cabin air filter, engine air filter, and a brake flush. These are services which Volvo recommends at that interval. Since the service intervals are 10k or 1 year apart, we have to estimate the amount of wear brakes would have by 50k miles. We do our best to provide our customers with advance notice of future services. If you have any additional questions or concerns, feel contact me at 860-442-3232 etx 103.

April 25, 2018

Great service with a friendly smile I brought my 2013 Volvo in because I had a check engine light come on the past 3 times I'd used my windshield wipers. And the morning I brought it in More

by WBILLEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie in the service department., Nick Rose
April 24, 2018

All around outstanding The sales staff and service staff are all very nice. No pressure sales. I am very happy with the whole over all purchasing my new outlander sport. More

by mommyj71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony , Stephen Cardoza
April 22, 2018

Very happy! Thanks for all the goodies in the waiting room! Especially the tangerines! I felt the service was prompt and all of the staff quite friendly. More

by DESJARDINSMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rose
April 19, 2018

Illuminated plates I dropped off my car for installation of Illuminated plates and they were done by end of the day. They gave me ride to my employer and picked me up ag More

by watsthemathur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Cardoza
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